1. Embrace the Physical World: Proactive Device Monitoring Keeps the Wheels Turning
Tom Gerace
Assistant Vice President for Enterprise Services
Tulane University
Jimmy Ball
Deputy CIO for Academic Technology
The University of Mississippi

2. Agenda
About us
The problem: Physical devices in our environments – Our Internet of Things
The challenges: Device monitoring to know their state
Your environment: Embrace the physical world!
The future: What’s next?
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3. Embrace the Physical World…
I want to stay as close to the edge as I can without going over. Out on the edge you see all kinds of things you can't see from the center.”
Kurt Vonnegut
I like this quote…
In our environments, we have many different kinds of devices out there that we are responsible for. (Examples).
And sometimes it is a challenge keeping up with those devices – knowing their status.
In this discussion, we will look at the different kinds of devices that we have in our environments, how we are monitoring their states, and then we’ll look at how we can integrate that monitoring into our ITSM to create an enterprise solution.

4. Tulane University

5. Classroom Technologies

6. Topology & Infrastructure
Uptown
Classroom 1
Classroom 2
Classroom n
Downtown
Elmwood
Biloxi …
1 or 2 projectors
Multiple rooms
Multiple buildings
Multiple campuses

7. Challenges One (small) team of instructional technology staff
Quantity of classrooms across multiple campuses
Time sensitive nature of teaching/meeting spaces
Mobilizing staff to many different locations
Monitoring the status of classroom technologies
Record-keeping and reporting

8. What is YOUR Internet of Things?
What is in your environment?
Audio-visual equipment
Temperature sensor
Air flow meter
Water leak detector
Security gate
What are you monitoring now?
How can you integrate with your ITSM?
External event sources
Solarwinds, SNMP traps

9. Enterprise AV Management
Network-connected projectors
Monitor
Notification

10. Enterprise AV Management 1.0
Extron GlobalViewer; Crestron Fusion
Network-connected projectors
notification to staff

11. Enterprise AV Management 2.0
Enterprise system
Network-connected projectors
ITSM
Incident creation
Workflows
Reporting
Cross-team integration

12. Enterprise AV Management 2.0
ITSM integration with Extron GlobalViewer Enterprise, Crestron Fusion
notification of monitored conditions
Incident creation, workflows, cross-team integration, reporting

13. Incident List

14. Projector Lamp Hours Incident

15. Results and Next Steps Proactive Asset Management
Nearly 100% equipment readiness
High degree of faculty satisfaction
Great student classroom experience
Asset Management
Detailed equipment information
Warranty information
History, Reporting
Event Management
Other types of equipment or services
Standard monitoring tools

16. University of Mississippi

17. Automated Attendance Monitoring and Intervention for Student Success
Target Audiences
Lower division courses
High capacity class rooms
Highly utilized class rooms
Valid Barcode? No
SAP
Student
Lifecycle Management
Yes
Instructor Considerations
Valid
Time?
Logging No
Use is optional
Runs independent of attendance policies
Scanning times can be flexible
Requires minimal ongoing effort
Yes
Goals
Scan ID
Student
Facilitate retention efforts
Encourage student attendance
Reduce administrative burden on instructors
Eliminate bookkeeping tasks during class
View Logs
Advisors and Parents
Mid-Term Grade vs. Absences
Current Statistics
67 Rooms
122 Scanners
650+ Classes
45,000+ Bookings
800,000+ Scans

18. Barcode Scanner Motorola Symbol MK500 MicroKiosk
Evaluated by faculty during pilot
2D Barcode Imager
Touch-Screen Interface
Speaker
Wired/Wireless Networking
Power Adapter or Power-Over-Ethernet
Windows CE.NET 5.0, IE 6.0 Pocket Browser

19. Barcode Scanner Remote Administration and Monitoring
SOTI MobiControl (
IT Administrator’s interface
GUI driven
Windows Server required
Monitoring
MobiControl (alive)
Developed
Connectivity between web layer and SAP
Custom “ping” monitor
Administrative interface with authentication
Grouped alerts

20. 1 2 3 Top Takeaways Think beyond "IT" and embrace the physical world.
Integrate currently-monitored devices into your ITSM. 2 3
Reap the benefits of ITSM integration – work flows, reporting, transparency.

21. Embrace the Physical World…
Great technology can be magical – and its end result can look effortless. But when you lift the curtain you’ll see a lot of hard work and dedication. Our IT team’s work is everywhere we look… IT helps make the magic real…”
Al Weiss, President Worldwide Operations, Walt Disney Parks and Resorts

22. Tom Gerace Jimmy Ball tom@tulane.edu jb@olemiss.edu
Thank You
Tom Gerace Jimmy Ball