1. BRIEFING TO THE PORTFOLIO COMMITTEE
STRATEGIC PLAN AND
ANNUAL PERFORMANCE PLAN 2015/16 – 2019/20
23 APRIL 2015

2. DELEGATION COUNCIL MEMBERS: MANAGEMENT TEAM
Prof. Fikile Mazibuko : Chairperson of Council
Major Gen: Cynthia Phillison : Council Member
Adv. Nontokozo Mthembu : Council Member
Mr Benjamin Ntuli : Council Member
MANAGEMENT TEAM
Mr Manabela(Sam) Chauke : Director
Adv. Philani Mthethwa : Deputy Director Law Enforcement
Mr Raymond Kevan : Deputy Director Finance and Admin
Ms Mpho Mofikoe : Deputy Director Communication and Training
Ms Zanele Mthembu : Corporate Secretary

3. PRESENTATION OVERVIEW
PART A: STRATEGIC OVERVIEW
Our Mandate
Strategic Priorities
Strategic Objectives
Strategic Outcome Oriented Goals
PART B: PROGRESS AND GAINS
Key Achievements
PART C: PREDETERMINED STRATEGIC OBJECTIVES
Programme 1: Administration
Programme 2: Law Enforcement
Programme 3: Communications, Registration (CRM) and Training
PART D: MEDIUM TERM BUDGET
Revenue Budget
Expenditure Budget
Economic Classification of Budget

4. STRATEGIC OVERVIEW
Tittle Goes here…

5. STRATEGIC PLAN REVIEW PROCESS
The strategic mandate of PSiRA originates from the Act and the regulations issued in terms of the Act.
The Authority developed its 5-year Strategic Plan covering the period 2015/ /20 in accordance with National Treasury guidelines.
The various KPIs set in the Strategic Plan took into consideration the National Development Plan and other key policies and regulations critical to the fulfilment of the Authority’s mandate.

6. LEGISLATIVE MANDATE
The primary objectives of PSiRA are to regulate the private security industry and to exercise effective control over the practice of the occupation of security service provider in the public and national interest and in the interest of the private security industry itself.
SUMMARY OF THE MANDATE:
Promote a legitimate Industry subject to the Constitution and other laws of the Country;
Ensure the Industry act in public and national interest;
Determine and enforce minimum occupational conduct by service providers;
Ensure transparent, fair, objective and timeous registration process;
Ensure compliance through active monitoring and investigation of service providers; and
Promote services that responds to the need of users and of the community,

7. STRATEGIC GOALS
The results of the situation analysis conducted necessitated the retention of all of the planned strategic overview of the five-years to 2020.
The achievement of the following goals remains relevant:
Excellent service delivery (effective regulation);
Effective financial management;
Industry stewardship, stakeholder and customer relationship management;
Enabling environment with competent and skilled workforce; and
Efficient and effective processes and systems.

8. INTEGRATED APPROACH TO IMPROVE SERVICE DELIVERY
Annual review of the Law Enforcement strategy to intensify our incompliance programmes.
Integrated approach in undertaking joint operations with SAPS and other law enforcement agencies to focus on sectors such as:
Retail;
Residential;
Hospitality;
Health and recreational sectors to mention a few.

9. INTEGRATED STAKEHOLDER AWARENESS APPROACH
Awareness on the role of PSiRA
We have segmented our target market and have developed clearly defined awareness programmes and messages for each segment.
The Authority is using an integrated approach to create awareness about the role of PSiRA and this includes:
Compliance Forums
Radio interviews
Advertorials
Industry Circulars
Information brochures in relations to Registrations, Training and Law Enforcements
Promotional items
Trade Exhibitions
Community outreach programmes
Consumer education workshops
Capacity Building Workshops
Social media platforms

10. STRATEGIC OBJECTIVES
The Authority has identified the following strategic objectives:
Ensure good governance and a sound financial control environment;
Ensure that PSiRA has in place effective and reliable IT Systems;
To ensure that PSiRA has a competent, ethical and skilled workforce;
To ensure effective regulation in the security industry;
Enforce minimum standards of occupational conduct in respect of security service providers;
Promote awareness amongst the public and the private security industry on the functions and role of PSIRA in the industry;

11. STRATEGIC OBJECTIVES (….cont’d)
Promote the protection and enforcement of the rights of Security Officers and other employees in the Private Security Industry;
Promote the interest of the consumers of private security service;
To ensure that the registration process is transparent and timeous;
Promote high standards in the training of security service providers and prospective security service providers (SSP); and
Ensure that PSiRA is a centre of excellence in private security research.

12. Programme 1 Programme 2 Programme 3 STRATEGIC OUTCOME ORIENTED GOALS
The goals continue to be guided by our three programs, namely, Administration, Law Enforcement and Communications, Registrations (CRM) and Training.
Programme 1
Administration
Responsible for the overall strategic management and support service for the Authority.
Programme 2
Law Enforcement
Responsible for enforcing compliance with minimum standards of occupational conduct by security service providers and legal services to ensure efficiency in the prosecution of contraventions of the PSiR Act.
Programme 3
Communications, Registration (CRM) and Training
Responsible for Stakeholder Management and Communication, Registration and Customer Relation Management, Industry Training, Research and Development.

13. Communications, Registration (CRM) and Training
OUTCOME PER PROGRAMME
Programme 1
Administration
Programme 2
Law Enforcement
Programme 3
Communications, Registration (CRM) and Training
Outcome 1: Effective Revenue Management
Outcome 2: Sustainable Funding Model
Outcome 3: Compliance to Corporate governance and IT standards
Outcome 4: Efficient and secure IT systems
Outcome 5: Competent and performing workforce
Outcome 6 : Increased monitoring and investigation of security service providers to ensure compliance with existing legislation
Outcome 7: Increased compliance to minimum standards of occupational conduct of SSP’s
Outcome 8: Ensure that all firearms licenced to SSP are accounted for
Outcome 9: Increased compliance to minimum professional standards in the training of SSP‘s
Outcome 10: Effective and Efficient Registration Process
Outcome 11: Improve the integrity of PSiRA registration certificates
Outcome 12: Increased protection and enforcement of Private Security Industry Personnel Rights
Outcome 13: Increased awareness on the functions and role of PSIRA and the industry
Outcome 14 : Increased efficiency of resolving consumer complaints
Outcome 15: Research to strengthen core business and support external initiatives)

14. KEY ACHIEVEMENTS
Tittle Goes here…

15. KEY ACHIEVEMENTS Access to Service Deliver:
Taking service delivery initiatives to remote areas and other provinces where we don’t have regional presence by setting-up temporary operations (i.e Bloemfontein – Free State, George – Western Cape)
Improved Operational Efficiencies:
Improved registration turnaround times through the process individual applications within 20 day and business applications within 15 days.
Improved industry regulation:
More than 3000 businesses registration were withdrawn for various contraventions.

16. KEY ACHIEVEMENTS Improved Industry Training:
More capacity building workshops were conducted with the objective of improving compliance and expediting the implementation of the formulation/establishment of minimum entry qualifications for the industry.
Effective Law Enforcement Strategy and Stakeholder Awareness Initiatives:
The number of active (employed) individual Security Officers has increased from to during the 2014/15 financial year.

17. PREDETERMINED OBJECTIVES ANNUAL PERFORMANCE PLAN
STRATEGIC AND
ANNUAL PERFORMANCE PLAN
Tittle Goes here…

18. Deputy Director: Mr Raymond Kevan
PROGRAMME 1
ADMINISTRATION
Deputy Director: Mr Raymond Kevan
Tittle Goes here…

19. PROGRAMME 1 - OVERVIEW Purpose :
Provide leadership, strategic management and administrative support to the department
Measurable Objectives
The programme aims to ensure effective leadership, management and administrative support to the Entity through continuous refinement of organisational strategy and structure in line with appropriate legislation and best practice
There are three sub- programmes:
Sub-Programme: Finance and Administration
Sub-Programme: Business Information Technology
Sub-Programme: Human Capital

20. PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME: FINANCE AND ADMINISTRATION
2015 – STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 2 : Ensure effective financial management
Strategic Objective : Ensure good governance and a sound financial control environment
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Effective Revenue Management
Annual adjustment of administration fees
Adjustment of admin fees
Reviewed annual fees
Not available
Review of
annual fees
(b)
Sustainable Funding Model
Annual review of funding model
No funding
model in
place
Develop
a funding
model
Review of the funding model
Review of a funding model
(c)
Compliance with the relevant acts and regulations which will result in resolving the internal and external audit findings
% of audit findings resolved
95 % of
audit findings
resolved
100 % of audit findings resolved
(d)
Compliance with the relevant acts and regulations which will result in an Unqualified Audit opinion
Audit Opinion
Unqualified audit opinion

21. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME: FINANCE AND ADMINISTRATION – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 /2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar) (a
Annual adjustment of administration fees
Annually
Adjustment of admin fees
Implementation
of the new rates
Discussion
document in
place
Exco approves
the new admin
fees
Publication of
final admin fees
adjustments
Reviewed annual fees
Review of
annual fees
Council
approval of
discussion
documents
final annual
(b)
Annual review of funding model
Quarterly
Draft discussion
Publication and
engagement of
stakeholders on
draft discussion
document
Draft discussion document in place
Consolidation
of comments
from
stakeholders
Approval of
draft funding
model by
of the funding
model

22. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME: FINANCE AND ADMINISTRATION – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 /2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(c)
% of audit findings resolved
Annually
100 % of audit findings resolved
95% of previous
year findings
resolved
45% of the
current audit
findings
65% of the
100% of the
Resolved
(d)
Audit Opinion
Unqualified audit opinion
Review
compliance,
controls and
corporate
governance

23. PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME 2: BUSINESS INFORMATION SYSTEMS
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 5 : Efficient and effective Processes and Systems
Strategic Objective : Ensure that PSiRA has in place effective and reliable IT Systems
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Efficient and
secure IT systems
Critical IT infrastructure restored within the set timeline on the Business Continuity policy
120 hours
96 hours
72 hours
% of IT user satisfaction achieved
70% user
satisfaction
rating
80% user
Annual review of IT governance
IT governance
in place
Implement
IT Risk
management
Review IT
Operations
Review and
implement IT
Governance

24. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME 2: BUSINESS INFORMATION SYSTEMS
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET 2015 / 2016
QUARTERLY TARGETS
Quarter 1 ( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
Critical IT infrastructure restored within the set timeline on the Business Continuity policy (working days and hours)
Bi annually
120 hours
Preparation of IT infrastructure rollover
Preparation of IT infrastructure fell over
% of improved IT user satisfaction
Quarterly
70% user satisfaction rating
70% user satisfac-tion rating
Reviewed IT Business Continuity Policy in place
Annually
Annual
Draft Review Scope in place
Benchmarking with govern-ment standards
completed
Reviewed Risk Register approved by IT steering Committee
Approved Business Continuity Policy in place

25. PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME 3: HUMAN CAPITAL
2015 – STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 4: To ensure that PSiRA has enabling environment with
competent and skilled workforce
Strategic Objective : To ensure that PSIRA has a competent, ethical and skilled workforce
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Competent and performing workforce
Frequency of conducting employee performance assessments
Bi-Annually
Quarterly
% of employees, achieving an average rating of less than 3 on the performance score, receiving intervention programme
New indicator
100%
100 %
% training programmes completed in line with the Work Skills Plan
85 %
95 %

26. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 1: ADMINISTRATION
SUB-PROGRAMME 2: HUMAN CAPITAL
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Frequency of conducting employee performance assessments
Quarterly
Bi-Annually
Employee assessments completed for previous year
Feedback and corrective actions
Employee assessments completed
% of employees, achieving an average rating of less than 3 on the performance score, receiving intervention programme
100%
20%
interventions done
30% interventions done
30%
20% interventions done
% training programmes completed in line with the annual Work Skills Plan
95 %
20 %
30 %
25 %

27. Deputy Director: Adv. Philani Mthethwa
PROGRAMME 2
LAW ENFORCEMENT
Deputy Director: Adv. Philani Mthethwa
Tittle Goes here…

28. PROGRAMME 2 - OVERVIEW Purpose :
Ensure that there are effective regulations in the security industry and enforcement of law and compliance to the regulations
Measurable Objectives
The programme aims to ensure that Security Service Providers comply with the regulations by doing regular inspections for both security officers and security businesses.
Ensure that those who are not complying with the regulations are charged and prosecuted.
There are three sub- programmes:
Sub-Programmes: Enforcement
Sub-Programmes: Compliance
Sub-Programmes: Legal Services and Prosecution

29. Key Performance Indicators (KPI’s)
PROGRAMME 2: LAW ENFORCEMENT
PROGRAMME 2: LAW ENFORCEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 1 : Strategic Goal 1 : To ensure excellent service delivery (Effective regulations) in the security industry
Strategic Objective : To ensure effective regulation in the security industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased
monitoring and
investigation of
security service
providers to
ensure compliance
with existing
legislation
Number of security businesses inspected to assess compliance with the PSiR Act
3 520
4 260
4 690
5 160
Number security officers inspected to assess compliance with the PSiR Act
22 270
24 500
26 950
29 645
% of site inspections conducted at the retail sector
New indicator
15%
% of site inspections conducted at health services sector
% of site inspections conducted at educational facilities
10%
% of site inspections conducted at industrial and corporate facilities

30. in the security industry Key Performance Indicators (KPI’s)
PROGRAMME 2: LAW ENFORCEMENT
PROGRAMME 2: LAW ENFORCEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 1 : Strategic Goal 1 : To ensure excellent service delivery (Effective regulations)
in the security industry
Strategic Objective : To ensure effective regulation in the security industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased
monitoring and
investigation of
security service
providers to
ensure compliance
with existing
legislation
% of site inspections conducted at residential areas
New Indicator
15%
% of investigations finalised in respect of non-compliant SSP’s
60%
650%
70%
75%
% of criminal cases opened against non-compliant SSP’s
85%
90%
% of cases of non-compliant SSP’s prosecuted per year
80%
Reviewed law enforcement strategy in place
Annual Review
Review of law enforcement strategy

31. in the security industry Key Performance Indicators (KPI’s)
PROGRAMME 2: LAW ENFORCEMENT
PROGRAMME 2: LAW ENFORCEMENT
2015 – STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 1 : To ensure excellent service delivery (Effective regulations)
in the security industry
Strategic Objective : To ensure effective regulation in the security industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(b)
Security businesses licensed to possess firearms in the private security industry are fully accounted for
Number of security businesses licensed to possess firearms inspected
900
1 000
1 100
1 200
(c)
Increased
compliance to
minimum standards
of occupations
conduct of SSP’s
% of inspected SSP’s (businesses) complying with the minimum standards per year
New indicator
70%
80 %
85%
% of inspected SSP’s (Officers) complying with the minimum standards per year

32. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 2: LAW ENFORCEMENT
PROGRAMME 2: LAW ENFORCEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Number of security businesses inspected to assess compliance with the PSiR Act
Quarterly
4 260
1 165
965
Number security officers inspected to assess compliance with the PSiR Act
24 500
6 500
5 750
% of site inspections conducted at the retail sector
15%
% of site inspections conducted at health services sector
% of site inspections conducted at educational facilities
10%
% of site inspections conducted at industrial and corporate facilities

33. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 2: LAW ENFORCEMENT
PROGRAMME 2: LAW ENFORCEMENT
2015 – QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
% of site inspections conducted at residential areas
Quarterly
New Indicator
15%
% of investigations finalised in respect of non-compliant SSP’s
65%
% of criminal cases opened against non-compliant SSP’s
80%
% of cases of non-compliant SSP’s prosecuted per year
70%
Reviewed law enforcement strategy in place
Annual Review
Reviewed
Law
Enforcement
Strategy
implemented
reviewed
approved

34. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 2: LAW ENFORCEMENT
PROGRAMME 2: LAW ENFORCEMENT
2015– 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2014 / 2015
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(b)
Number of security businesses licensed to possess firearms inspected
Quarterly
1 000
280
220
(c)
% of inspected SSP’s (businesses) complying with the minimum standards per year
70%
% of inspected SSP’s (officers) complying with the minimum standards per year

35. PROGRAMME 3 COMMUNICATIONS, REGISTRATION & TRAINING
Deputy Director: Ms. Mpho Mofikoe
Tittle Goes here…

36. PROGRAMME 3 - OVERVIEW Purpose :
Provide effective stakeholder engagement.
Ensure that training standards are adhered to and the registration process is done in accordance with the PSiR Act.
Measurable Objectives
Ensure effective and meaningful stakeholder communication. Ensure that all training institutions are aligned to the required standard of training.
Ensure that the registration process is effective and authentic.
Continuous research to support core business initiatives and policy development.
There are four sub-programmes within this programme:
Sub-Programme: Communications and Stakeholder Management
Sub-Programme: Industry Registration (CRM)
Sub-Programme: Industry Training
Sub-Programme: Industry Research and Development

37. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015– 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3 : Industry Stewardship, Stakeholder and Customer
Relations Management
Strategic Objective : Promote awareness amongst the public and the private security industry
on the functions and role of PSiRA in the industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased awareness of the functions and role of PSiRA in the industry
Number of public awareness programmes on PSiRA’s role and functions
18 Public Awareness Programmes
22 Public Awareness Programmes
26 Public Awareness Programmes
30 Public Awareness Programmes
Number of public awareness programmes on PSiRA’s role and functions for security businesses
6 Industry Awareness Programmes
12 Industry Awareness Programmes
18 Industry Awareness Programmes
24 Industry Awareness Programmes
Number of public awareness programmes on PSiRA’s role and functions for security officers

38. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3 : Industry Stewardship, Stakeholder and Customer
Relations Management
Strategic Objective : Promote awareness amongst the public and the private security industry
on the functions and role of PSiRA in the industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased awareness of the functions and role of PSiRA in the industry
Number of industry compliance forums conducted provincially
8 Provincial
Industry
Compliance
Forums
12 Provincial
16 Provincial
20 Provincial
Number of consumer awareness programmes on the r role and functions of PSiRA (direct & indirect consumers)
New
indicator 9
Consumer
Awareness
Programmes
18 Consumer 27
Number of awareness programmes targeted at government dept. SOE and strategic partners on the role and functions of PSiRA (strengthening partnerships and compliance)
Awareness Programmes
18 Awareness Programmes

39. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3 : Industry Stewardship, Stakeholder and Customer
Relations Management
Strategic Objective : Promote awareness amongst the public and the private security industry
on the functions and role of PSiRA in the industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased awareness of the functions and role of PSiRA in the industry
Number of published quarterly media profiles
New
indicator 4
media
engagement
Number of advertising campaign on the role and functions of PSiRA 6
advertising
campaigns
12 advertising 18
Number of trade exhibitions and community outreach programmes to promote the role and functions of PSiRA
Programmes
8 Programmes 12

40. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3 : Industry Stewardship, Stakeholder and Customer
Relations Management
Strategic Objective : Promote awareness amongst the public and the private security industry
on the functions and role of PSiRA in the industry
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased awareness of the functions and role of PSiRA in the industry
Annual Pan-African Forum on Private Security Industry
New
indicator
1 Forum
Inaugural
Event
- (Crime
Prevention
Partnership
Strategies
Hosting of
Annual Event
(b)
Number of internal
stakeholder
initiatives aimed
at strengthening
teamwork,
operational
efficiencies and
brand positioning
of the Authority
Number of initiatives implemented from the internal communication strategy 10
Initiatives
implemented 12
Implemented 15

41. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Number of public awareness programmes on PSiRA’s role and functions
Quarterly
22 Public Awareness Programmes
4 Public Awareness Programmes
6 Public Awareness Programmes
Number of public awareness programmes on PSiRA’s role and functions for security businesses
12 Industry Awareness Programmes
3 Industry Awareness Programmes
3Industry Awareness Programmes
Number of public awareness programmes on PSiRA’s role and functions for security officers
Number of industry compliance forums conducted provincially 12
Provincial
Industry
Compliance
Forums 3

42. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Number of consumer awareness programmes on the r role and functions of PSiRA (direct & indirect consumers)
Quarterly 9
Consumer
Awareness
Programmes 2 3
Number of awareness programmes targeted at government dept.
Awareness Programmes 1
Number of published quarterly media profiles 4
media
engagement
Number of advertising campaign on the role and functions of PSiRA 6
advertising
campaigns
Number of trade exhibitions and community outreach programmes to promote the role and functions of PSiRA

43. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
Annual Pan-African Forum on Private Security Industry
Quarterly
1 Forum
Inaugural
Event
- (Crime
Prevention
Partnership
Strategies
Concept
Document,
Project Plan
and Budget of
the Event
EXCO
Approval and
Implementation
of the Project
Plan of the
Promotion of
the Annual
Launch of the
Annual Event
(b)
Number of initiatives implemented from the internal communication strategy 10
Initiatives
implemented
2 internal
stakeholder
initiatives
3 internal

44. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3: Industry Stewardship, Stakeholder and Customer Relations
Management
Strategic Objective : Stakeholder and Customer Relationship Management
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased efficiency of resolving consumer complaints
Average turnaround time taken to resolve complaints received from consumers through the call centre (working days)
Average of 72
hours
Average of 48 hours
Average of 24 hours
Average turnaround time taken to resolve complaints received from consumers through the regional customer care consultant (working days)
Average of 15
working days
Average of 10
Average of 5
Establishment of consumer complaints office in relations to the quality of service rendered by security service providers.
New indicator
Draft policy/
regulations
on processing
of consumer
complaint
Establish the
consumer
complain office
% of consumer
complain
resolved by
the consumer

45. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3: Industry Stewardship, Stakeholder and Customer Relations
Management
Strategic Objective : Stakeholder and Customer Relationship Management
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(b)
Increased protection and enforcement of private security industry personnel rights
Number of awareness programmes on the Sectoral Determination
12 Awareness programmes
16 Awareness programmes
20 Awareness programmes
24 Awareness programmes
Number of formalised partnerships with strategic stakeholders
1 MoU
2 MoU
3 MoU
4 MoU

46. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Average turnaround time taken to resolve complaints received from consumers through the call centre (working days)
Quarterly
Average of 48 hours
Average turnaround time taken to resolve complaints received from consumers through the regional customer care consultant (working days)
Average of 15
working days
Establishment of consumer complaints office in relations to the quality of service rendered by security service providers.
Draft policy/
regulations
on processing
of consumer
complaint
Draft Concept
Document
of the
establishment
complain office
presented to
Exco for inputs
and comments
Draft
regulation
on of the
presented
Regulation
finalized for
implementation
by March 2016

47. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2014 / 2015
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(b)
Number of awareness programmes on the Sectoral Determination
Quarterly
12 Awareness programmes
4 Awareness programmes
Number of formalised partnerships with employee-based stakeholders
2 MoU
Proposed
MOU initiative
presented to
Exco
Approved MOU
in place

48. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2018 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3: Industry Stewardship, Stakeholder and Customer Relations
Management
Strategic Objective : Promote high standards in the training of security service providers
and prospective security service providers (SSP’s)
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Increased compliance to minimum professional standards in the training of SSP’s
Date of implementation of security training policy
Policy developed
March 2015
Monitor and review the policy
% of accredited training SSP’s complying with the minimum professional standards as stipulated in the training policy 5%
25 %
50 %
75 %
Training compliance forums established
Establish 1 national forum
1 Provincial
Training Forums
Established
3 Provincial
5 Provincial
Number of capacity building activities for SSP training institutions
New indicator
4 Capacity building activities
9 Capacity building activities

49. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2015 / 2016
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Date of implementation of security training policy
Quarterly
March 2016
Draft Implemen- tation plan and Budget approved by EXCO
Stakeholder
consultations
on proposed
way forward
Draft Training
Regulations for
stakeholder
comments
Publication
of the Draft
Training
% increase of accredited training SSPs are complying with the minimum professional standards as stipulated in the approved regulatory training policy and Draft Regulations.
25 %
Training compliance forums established
Establish 1 national forum
Draft discussion scope
in place
Publication of the terms of reference
Stakeholder review of the training forum
Number of capacity building activities for SSP training institutions
4 Capacity building activities
1 Capacity building activities

50. Key Performance Indicators (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Objective : To ensure that the registration process is transparent and timeous
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Effective and efficient registration process
Average turnaround time of applications for registration meeting all the requirements for security businesses (working days)
Average of 20 days
Average of 15 days
Average turnaround time of applications for registration meeting all the requirements for security officers (working days)
(b)
Improve the integrity of PSIRA registration certificates
% of new registration certificates rolled out (on active security officers)
20%
(90 000)
60%
(270 000)
% of new registration certificates rolled out (on active security businesses)
(1 800)
(5 400)
(c)
Improve the
national footprint
of the PSiRA
Number of targeted areas to expand service delivery of the Authority
New
indicator
1 targeted
area
2 targeted
areas
4 targeted

51. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2014 / 2015
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
(b)
Average turnaround time of applications for registration meeting all the requirements for security businesses (working days)
Quarterly
Average of 20 days
Average turnaround time of applications for registration meeting all the requirements for security officers (working days)
% of new registration certificates rolled out (on active businesses)
20%
(90 000) 2%
(1 800) 3%
(2 700)
40%
(36 000)
55%
(49 500)
% of new registration certificates rolled out (on active security officers)
(36)
(54)
(720)
(990)

52. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2014 / 2015
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(c)
Number of targeted areas to expand service delivery of the Authority
Quarterly
1 targeted
area
Identification
the location/
area and
allocate
resources
Set-up
service
delivery unit/
office

53. PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 STRATEGIC OBJECTIVE ANNUAL TARGETS
Strategic Goal 3 : Industry Stewardship, Stakeholder and Customer
Relations Management
Strategic Objective : Ensure that PSIRA is a centre of excellence in private security research
Strategic Outcome
Key Performance Indicators (KPI’s)
Baseline
2014/15
ANNUAL TARGETS
2015/16
2016/17
2017/18
(a)
Research to support effective implementation of the Authority’s core
business mandate
(Law Enforcement,
Industry Training
and Registration)
Number of completed areas of research that are of high priority
2 Research Topics
Number of completed surveys
4 Surveys
(b)
To foster
partnerships
with Learning
Institutions
and cultivate
professionalism
of the private
security industry
(stakeholders)
Number of partnerships established with Learning Institutions
New
indicator 1
Partnership 2
2 Partnership
Number of completed number of industry surveys
2 policy
documents
completed

54. KEY PERFORMANCE INDICATORS (KPI’s)
PROGRAMME 3: COMMUNICATIONS, CRM & TRAINING
SUB PROGRAMME 1: COMMUNICATIONS AND STAKEHOLDER MANAGEMENT
2015 – 2016 QUARTERLY TARGETS (APP)
KEY PERFORMANCE INDICATORS (KPI’s)
REPORTING PERIOD
ANNUAL TARGET
2014 / 2015
QUARTERLY TARGETS
Quarter 1
( Apr – Jun)
Quarter 2
( Jul – Sep)
Quarter 3
( Oct – Dec)
Quarter 4
( Jan – Mar)
(a)
Number of completed areas of research that are of high priority
Quarterly
2 Research Topics
Research in progress
1 Research Topic
Number of completed surveys
4 Surveys
1 Survey
(b)
Number of partnerships established with Learning Institutions
1 Partnership
Identify the
Learning
Institution
Draft a
proposal
for EXCO
consideration
for the
partnership
Engage the
appropriate/
identified
Institution on
the proposed
Formalise the
Partnership
with the
Number of completed number of industry surveys
2 policy
documents
completed
Proposed
policy
initiative
presented to
Exco
Approved
policy in place

55. BUDGET
2015/16 – 2017/18
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56. BUDGET OVERVIEW
The MTEF sets out planned expenditure and performance at the time of tabling the budget;
Aligned to the National Development Plan 2030 and outline PSIRA’s contribution to governments Outcome 12 and the key service delivery goals;
Performance, personnel and finances are discussed in each Programme, in respect of the impact they have on each Programmes plans;
Aligned to the current approved Budget Programme Structure of the PSIRA.

57. BUDGET SUMMARY – REVENUE 2015/16
Historic Budget: 2010/11 – 2013/14
R million
2010/11
2011/12
2012/13
2013/14
97.9
129.6
160.1
154.1
Estimate
MTEF 2015/16 – 2017/18
R million
2014/15
2015/16
2016/17
2017/18
185.9
199.7
208.9
220.6

58. BUDGET SUMMARY - EXPENDITURE 2015/16
Historic Budget : 2010/11 – 2013/14
R million
2010/11
2011/12
2012/13
2013/14
120.7
139.4
163.8
154.0
Estimate
MTEF 2015/16 – 2017/18
R million
2014/15
2015/16
2016/17
2017/18
185.9
199.7
208.9
220.6

59. BUDGET OVERVIEW Revenue
The growth in revenue is expected to increase in line with the increase in number of security officers and security service providers registered including increases in annual and administration fees.
The rollout of new certificates is expected over the next three years and is expected to increase revenue.
Expenditure
Compensation of employees constitute the bulk of spending as the authority plans to increase its capacity to 281 employees in 2017/18.
Budget growth over the MTEF period
Revenue budget increased from R185.9 million in 2014/15 to in R220.6 mil by 2017/18 at an average growth rate of 6 % per annum.
Expenditure budget is expected to grow to R220.6 mil at an average growth rate of 7.5 % per annum.

60. MTEF BUDGET ALLOCATIONS - REVENUE
MTEF BASELINE: 2015/ /18
Programmes
2015/16
R millions
2016/17
2017/18
Annual Fees
121.2
128.4
136.1
Registration Fee
30.1
31.9
33.9
Course Reports
20.4
21.6
22.9
Other Income
28.0
27.0
27.7
Total Revenue
199.7
208.9
220.6

61. MTEF BUDGET - EXPENDITURE
MTEF BASELINE: 2015/ /18
Programmes
2015/16
R millions
2016/17
2017/18
Administration
82.4
78.8
82.8
Law Enforcement
73.1
80.9
87.5
Communication, Registration (CRM) and Training
44.2
49.2
50.3
Total Expense
199.7
208.9
220.6

62. PROGRAMME 1: BUDGET 2015/16 PROGRAMME 1: ADMIN 2014/15 Estimate R’000
Increase/ (Decrease)
Compensation of Employees
29 979
33 876
12%
Repairs and Maintenance
2 603
774
(71%)
Travel and Substance
1 469
1 912
30%
Lease payments
18 649
14 749
(21%)
Consultancy and Professional
7 420
185%
Other Operating Expenses
35 870
23 623
(35%)
Total
91 173
82 354
(10%)

63. PROGRAMME 2: BUDGET 2015/16 PROGRAMME 2: LAW ENFORCEMENT 2014/15
Estimate
R’000
2015/16
Budget
Increase/ (Decrease)
Compensation of Employees
44 362
51 576
16%
Other Operating Expenses
8 280
10 470
26%
Repairs and Maintenance
270
153
(44%)
Travel and Subsistence
3 616
6 966
92%
Lease payments
3 377
3 906
15%
Consultancy and Professional
800 80
(90%)
Total Programme 2
60 705
73 151
20%

64. PROGRAMME 3: BUDGET 2015/16 PROGRAMME 3: COMMUNICATIONS AND TRAINING
2014/15
Estimate
R’000
2015/16
Budget
Increase/ (Decrease)
Compensation of Employees
8 649
10 778
24%
Other Operating Expenses
2 706
25 857
855%
Fingerprinting costs
4 916
5 211 6%
Travel and Subsistence
240
1 560
550%
Lease payments 55 96
74%
Consultancy and Professional 17
650
3723%
Total for Programme 3
16 583
44 152
166%

65. CAPITAL INVESTMENT PROGRAMME 2015/16
ASSET CATEGORY
ESTIMATE
2014/15
R’000
BUDGET
2015/16
Motor Vehicles
150
Computer Equipment
550
750
Software
18 000
Office Equipment
650
3 076
Office Furniture
300
500
Leasehold Improvements
600
Total Capital Expenditure
3 000
22 826

66. THANK YOU
Tittle Goes here…