1. Norman Reiss Center for Court Innovation Nonprofit Bridge
Winning 100% Buy-in from Staff and Board for your Next Nonprofit Technology Adoption
Norman Reiss
Center for Court Innovation
Nonprofit Bridge

2. Which applies to your project at your organization?
10 Scenarios
Which applies to your project at your organization?

3. Scenario 1
Ideal - Staff, management and board support project during implementation and after launch (rare)
Staff
Management
/ Board
Project Initiation / Planning
Yes
Project Implementation
Post - Launch
Hold a ‘Lessons Learned’ Meeting to Prep for Future Projects

4. Scenario 2
Everyone supports project before/during implementation, but there is no plan for staff adoption. Management/board moves on to other priorities
Staff
Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Prepare a written plan to train staff & keep management / board involved post-launch

5. Scenario 3
Management / board enthusiastically support project, but staff aren’t involved until system is launched, when it turns out not to meet their needs
Staff
Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Ask users to help build / test the new system

6. Scenario 4
Management / board initially support project, but lose interest during implementation and move to other priorities
Staff
Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Develop milestones which require management / board approval before moving on to next step

7. Scenario 5
Management and board aren’t brought into project until implementation, when it is too late to meet their requirements, get their buy-in
Staff
Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Involve management / board from the beginning

8. Scenario 6 Difference in priorities between management & board Staff
Project Initiation / Planning ✔
???
Project Implementation
Post - Launch
Get management / board on the same page (or don’t go forward)

9. Scenario 7
Change in business processes isn’t reflected in project requirements
Staff
Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Build in a change management system - and use it

10. Scenario 8 Change in organization priorities Staff Management / Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Pay attention to signs that you need to drastically alter project scope or possibly walk away from project

11. Scenario 9 New staff don’t get adequate training Staff Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
???
Plan for a continuing training schedule for current and new staff

12. Scenario 10 Over reliance on consultant / vendor Staff Management
/ Board
Project Initiation / Planning ✔
Project Implementation
Post - Launch
Plan for transfer of knowledge from implementer to staff

13. Best Tip to Insure Stakeholder Buy-In
Start building relationships with stakeholders long before you start your project