1. Performance Indicator Initiative (PII)
Feedback on 2016 Q4 Reporting
June 6, 2017
- Dirk Hogewoning

2. Agenda Why PII? Compliance and how do we measure it
Quick steps: ensuring 100% compliance
Reminders, information and process
Obstacles and user feedback
Data Refresh

3. Why PII? Goal & Objectives
To effectively and efficiently control and manage 81 accountability agreements on quarterly basis (for a total of metrics/indicators)
To comply to our accountability mandate in due diligence
To implement with the least amount of disruption and additional effort required from the Health Service Provider (HSP)
Introduced in 2016 Q2 reporting period (October 2016)
All sectors are now reporting
Design with end-user role in mind
Alternative software solutions; time and budget restrictions

4. Compliance and how we measure it
All comments on performance indicators are mandatory each quarter.
All comments on explanatory indicators are optional
Comments on local obligations vary and are indicated when mandatory
All requested input on values are mandatory
The above rules are subject to change, follow the mandatory * indicator on screen.
HSP’s feedback is subject to LHIN consultant’s acceptance / rejection
LHIN Consultant’s response is measured for compliance

5. Compliance: LHIN-level trend

6. Compliance: Sector-level

7. Compliance: HSP-level, CSS

8. Compliance: HSP-level, CHC

9. Compliance: HSP-level, CMH

10. Quick Steps: Ensuring 100% Compliance in 8 - 9 Steps
Log in by selecting “performance” at
A menu will be presented. Choose “Health System Indicators Dashboard – by HSP”
If a menu is not presented, navigate to: Performance -> SAA Indicators -> 01. Health System Performance Dashboard – by HSP
Select most recent Period group 2017-?? at the prompt and Run Document.
Select Sector: e.g. MSAA_CSS / MSAA_CHC / MSAA_CMH
Select your institution
Click on “Reporting Overview” on top of screen
Add comments and values by clicking in the field. (* indicates mandatory feedback)
Click “Save Comments and Values”. No * showing = job complete!
PS: to enter a value of 0 at “submitted value” column, enter “0.001”

11. About the narrative feedback
Comments/Notes in some cases may be extensive (several paragraphs)
or refer to another document (i.e. some working document that the LHIN consultant has access to)
or perhaps just contain the words “no action taken”, “no comment”, “no activity this quarter” (as discussed/agreed with the LHIN consultant).
But do not:
Ignore
State the obvious
Say “not applicable to us” (because it is, unless agreed to by LHIN consultant). Is your organization part of the solution?
Give an absurd or nonsensical response

12. Reminders, Information and Process
The LHIN s reminders each quarter. Next reporting period starts July 24, 2017
The reminder will include a FAQ document – please read! This document is also on-line:- follow at the menu or dashboard.
Process after completion of HSP input:
LHIN Consultants review input and follow up where required.
Consolidate reporting on LHIN-level as feedback to MOHLTC (Performance indicators)
Group-review of pressing issues and identify risks, priorities for corrective action
Escalation process initiated where required, may result in meetings or PIP (extreme scenario)

13. Obstacles and User Feedback
Challenges
User experience
Recommendations to improve the system

14. Data Refresh
Expect communication asking to provide us with service data
Covering April 2015 – March 2017 (two years)
CSS: Extract from NesdaTrak - run LHIN report
CHC: Extract from Nightingale
CMH / AMH: Extract from EMHWare
De-personalized service data for planning, trending, regional gap-analysis and to complete our new sub-region population & health profiles.

15. THANK YOU!