1. IT Services

2. Operational Challenges
Infrastructure
Network switches
IP Telephony
Disaster Recovery
Bandwidth upgrade
Wireless at Residence/Library/Auditorium
Pharos coverage
Student
Area access management (All Campuses)
Access points
Boom gates
CCTV coverage

3. VUT CCTV control room

4. Support Challenges End-user Support Integrated helpdesk Call Centre
Student cards integration
SMS self service
Applications
Abacus, Exec enabler and Techsys
Business Intelligence
E-learning and online Assessment

14. Bridge the digital gap 2007/8 Connectivity & DR Pharos & SMS
Area access management
Business Intelligence
Online Assessment
Windows Vista & Office 2007
2009/10
IP Telephony & Wireless
BCP
Community projects (2010)
Integrated support framework
IT IQ & Knowledge Management
Branding VUT

17. Single Infrastructure for Intranet, Internet, and Extranet Portals
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Where to start 17
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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. IT Services
Vision
To create a connected campus and collaborative society. (to support teaching, learning, administration, entrepreneur and research)
Mission
To create a virtual campus.
To automate support & reduce duplication.
To create information awareness culture.
To manage university resources effectively.
Objectives
To continuously improve service delivery.
Promote knowledge management through information culture.
Provide seamless connectivity throughout campuses.
The use of new technologies to improve collaboration and automation of various processes.
Provide secure, reliable information friendly environment.