1. University System of Georgia
Sunday, May 06, 2018
GIL Express
University System of Georgia
GUGM 2004

2. 2011 GUGM - GIL Express – The TIPS Session
Sunday, May 06, 2018
GIL Express
2011 GUGM - GIL Express – The TIPS Session
GIL Express for Newbies

3. Avoid Frustrations with GIL Express – Helpful Tips
Sunday, May 06, 2018
Avoid Frustrations with GIL Express – Helpful Tips
We are going to discuss some problems or pitfalls that can occur with GIL Express. Hopefully these tips will help you!

4. Processing Issue
When sending the item to the Pickup Library, YOU DO NOT CHARGE THE BOOK TO THE PATRON.
When the item is processed in Callslip, the item has the status "In Transit".
It will always have the status "In Transit" when being delivered through STAT Courier to either the Pickup Library or being returned to the Holding Library

5. Callslip - Preferences
Setting the correct “Preferences” for your Callslip workstation

7. Sunday, May 06, 2018
Preferences window
Default

8. Sunday, May 06, 2018
Make sure to click the following buttons:
Automatically print new request
Force Item Search on Process
Click on Universal Borrowing Requests and then click Send for unfilled requests
DO NOT CHECK – Send for filled requests

9. Sunday, May 06, 2018
Finished Preferences Screen
Correct Setup

10. Callslip – Issue
Uncheck the “Send for filled requests” box

11. Why do I need to uncheck the “Send email for filled requests” box?

13. Callslip – Callslip.ini
How do I reload my Callslip.ini file after an upgrade or to another workstation?

27. Callslip - Workstations
Can I process Callslip requests from any workstation?

31. Are there any fines for GIL Express items?

32. There are no overdue fines on GIL Express books at this time.
Sunday, May 06, 2018
There are no overdue fines on GIL Express books at this time.
Recall fines are charged by some schools for GIL Express books. The University of Georgia and Georgia Institute of Technology currently charge recall fines.
Recall fines are $2.50 per day. Patrons (including faculty) are responsible for paying these fines!

33. Discharging Issue
Discharging – Items with the status “Lost System Applied”

34. Returning Library
Item has to be discharged to be put “In Transit” to Holding Library

35. Sunday, May 06, 2018
Select Holding Library and scan the item barcode
Pop-up message appears that - Item is marked as “Lost”
Click OK because you do want to discharge the item

36. Sunday, May 06, 2018
Next you should get a Pop-up message reading – Item is marked with statuses: Lost and
the question – Remove statuses?
Click “No” – you do NOT want to Remove the “Lost” status

37. Holding Library
Discharge item to remove “In Transit” and “Lost” statuses then forgive Lost Book Fees

38. Sunday, May 06, 2018
Scan the item barcode
Pop-up message appears that - Item is marked as “Lost”
Click OK because you do want to discharge the item

39. Sunday, May 06, 2018
You will now get a Pop-up message asking “Remove statuses?”
Click “Yes” because you would want to remove the “Lost” status at the Holding Library

40. Sunday, May 06, 2018
Notice the status in the FYI box is “Browse”
Remember the item was “In Transit” when returned to the Holding Library. This is why you get the status “Browse” when you discharge the item

41. Sunday, May 06, 2018
Click on the Item button to go to the Item record

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Using the Item Drop Down Menu, select “Outstanding Fines”

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You can now see the total amount owed on this book
You also have to option to click on “Patron Fines” to go to the Patron’s Fines/Fees
Click on “Patron Fines” so that you can credit these charges to their account

44. Sunday, May 06, 2018
Important – Always use Posting Type “Forgive” when credited Lost fees for GIL Express items.
Do NOT use the Posting Type “Error”. It will remove the fines but will leave the information on the patron’s “My Account” which is very confusing to the patron

45. Sunday, May 06, 2018
GIL Express Reports
Reports

46. Sunday, May 06, 2018
Sign on to your Circulation Reports
Click on Run Custom Reports to view GIL Express Reports

47. Sunday, May 06, 2018
Listing of GIL Express reports available

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Great report for tracking your books through GIL Express
You can view all your books with the current status of the book in the GIL
Express process
You can also sort this report by specific status of your books

49. Sunday, May 06, 2018
This is a great report to monitor and take actions against your patrons with outstanding GIL Express obligations

52. It is very important to daily pull GIL Express books off your shelves that have expired.
Once a GIL Express “hold” expires, it has the status of “Not Charged”
They must be discharged to put them “In Transit” so that another patron cannot request them through GIL Express before they return to the Owning Library.

53. Sunday, May 06, 2018
GIL Express Web Site
GIL KnowledgeBase

54. The web address for the GIL Express Web Site:
Sunday, May 06, 2018
GIL Express Web Site
The web address for the GIL Express Web Site:
Web address for GIL KnowledgeBase

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Screen shot of GIL Express Web Site

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Click on Staff Resources for information about GIL Express processing and policies.

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You must use your Voyager Support Web User Name and Password to access the Staff Resources Web Page

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Screen shot of Staff Resources Web Page

59. Sunday, May 06, 2018
Listing of information available on the Staff Resources Web Page:
Callslip.ini setup
GIL Express Policies
Academic Calendars for the University System of Georgia

60. STAT Courier – Help Desk
Sunday, May 06, 2018
STAT Courier – Help Desk
For all EMERGENCY messages any libraries need to send to STAT Courier, please call USG Help Desk at or
Be sure to use your university or college name, not library name, in all communication as well as the STAT Courier USG delivery/pickup site codes .
You can also the USG Help Desk at
Other messages should be posted to the G2UCUB Listserv.
You do NOT charge the book when sending the book to the Pickup Library

61. Sunday, May 06, 2018
List Etiquette
If you have an issue with an error or problem from another school, please the contact person for that school directly.
PLEASE do not post messages that might embarrass another school or individual.
You do NOT charge the book when sending the book to the Pickup Library

62. Patron Information Report
Sunday, May 06, 2018
Patron Information Report
How can I check to see if one of my patrons has outstanding GIL Express obligations?
You do NOT charge the book when sending the book to the Pickup Library

63. We cannot view a patron’s My Account because of the new PIN.
We need to make sure when patrons are graduating or leaving the employment of our University that they do not have GIL Express obligations.
Bob Trotter created the Patron Information report which will allow us to see GE obligations and activity.

69. Wimba Class – August 2011 Coming Soon to a Computer near You
Institutional Billing – Hello Mr. Bill
Wimba Class – August 2011

70. Danny T. Bridges Assistant Head, Access Services
Sunday, May 06, 2018
Danny T. Bridges
Assistant Head, Access Services
University of Georgia Libraries
Main Library
Athens, GA
Telephone:
Fax:
Contact information for Danny T. Bridges