1. THE OUTCOME OF OUR WORK IN OUR NEIGHBOURHOODS

2. OUR VISION
To develop neighbourhoods to be proud of, where tenants feel at home and enjoy a high quality of life. Places where people feel safe, valued and supported to meet their full potential.

3. OUR PRIORITIES
Delivering what matters to customers and customers feel they matter
Tough on anti social behaviour and related activities
Our neighbourhoods look and feel great
Supporting our customers to sustain their tenancies, develop new skills and make a positive contribution to their community

4. DELIVERING WHAT MATTERS TO CUSTOMERS AND CUSTOMERS FEEL THEY MATTER
PRIORITY 1
DELIVERING WHAT MATTERS TO CUSTOMERS AND CUSTOMERS FEEL THEY MATTER

5. 92% of tenants satisfied with STH
93% of tenants satisfied with the neighbourhood in which they live
89 compliments about the Neighbourhood Directorate. Complaints down by 66% to 18
551 people engaged with Steps to Success this year, with 189 people accessing training courses, 26 helped into employment, 10 apprenticeships created and 20 work placements
Team nominated for two national awards

6. CELEBRATING OUR ACHIEVEMENTS

7. CELEBRATING OUR ACHIEVEMENTS

8. 111 additional homes now owned by Six Town Housing
PROVIDING NEW HOUSING
111 additional homes now owned by Six Town Housing

9. GETTING THE BASICS RIGHT Communal cleaning scheme now mainstreamed

10. GETTING THE BASICS RIGHT
Gardening scheme and tool hire service now mainstreamed
131 tenants now regularly using the service
£3,490 of additional income generated. Non cashable savings of £10,000 delivered

11. ‘The estate looks fantastic since you took over. Thank you’
THE THINGS TENANTS SAY
‘Thank you for being such an excellent landlord. Your recent work on my estate - Townside - has been exemplary and must have cost many thousands of pounds.. Keep up the good work.’
‘Thank you both so much for all you have done - I don’t know what I would have done without you, you have both been amazing, I am really looking forward to my course and a bright future for myself and my daughter. I don’t want to say anymore because I might cry’
‘The estate looks fantastic since you took over. Thank you’
‘Thank you so much for your time today helping me with my CV and all of the other stuff, I am really keen to start work after I finish my course and I am looking forward to my future’
‘I appreciate the amazing job done by STH rents team managing rent arrears, particularly the handling of bedroom tax’.
‘ I just wanna say a huge thank-you, for your persistence and dedication gave me back my freedom and confidence. You’re the best and they should clone you.’

12. TOUGH ON ANTI SOCIAL BEHAVIOUR AND RELATED ACTIVITIES
PRIORITY 2
TOUGH ON ANTI SOCIAL BEHAVIOUR AND RELATED ACTIVITIES

13. Spotlight review completed and improvement plan agreed
Joint Enforcement Team launched
350 ASB complaints investigated
19 legal orders secured against perpetrators of ASB
Be Safe Be Cool initiative - winner of the Partnership Award at the Bury Police Divisional Awards ceremony

14. BE SAFE BE COOL
The winning team

15. ASB SPOTLIGHT REVIEW
‘The ASB service is in a good place and the commitment from the team is strong and there is a wealth of experience within the team’.
Neighbourhood and Tenant Empowerment Customer Review Group

16. Faster information exchange 18% reduction in Anti Social
JOINT ENGAGEMENT TEAM
Faster information exchange +
Faster intervention
Faster resolution =
18% reduction in Anti Social
Behaviour complaints

17. GETTING THE BASICS RIGHT Tackling tenancy breaches
5337 tenancy visits
conducted since launch
two years ago
1310 tenancy breaches tackled, this year including 916 gardens
94% compliance with untidy
garden enforcement procedures
5 legal orders secured

18. THE THINGS TENANTS SAY
I would just like to personally thank you for all of your support. Sue is a wonderful lady who has been in such a vulnerable place. You immediately recognised her needs and acted with compassion and understanding, which, thanks to you has now led to her being given a new property!! I am sure I don’t need to tell you that S is absolutely ecstatic You have played a huge part in ensuring this will happen. If only there were more like you.
Big thank you for arranging for a security light to be fitted to the rear of the property. Mrs. H is quite volatile and feels vulnerable, so by us providing this added security, she feels more secure within her property

19. OUR NEIGHBOURHOODS LOOK AND FEEL GREAT
PRIORITY 3
OUR NEIGHBOURHOODS LOOK AND FEEL GREAT

20. INVESTING IN THE ENVIRONMENT
Over £900,000 invested in environmental improvements this year
Number of green estates increased by 12 to 39
916 actions taken against untidy gardens
93% satisfaction with the neighbourhood as a place to live

21. INVESTING IN OUR NEIGHBOURHOODS

22. INVESTING IN THE ENVIRONMENT
INVESTING IN OUR NEIGHBOURHOODS
INVESTING IN THE ENVIRONMENT

24. GARDENING COMPETETION 2014

25. The Community Payback team has DEDICATED OVER 1,000 HOURS TO sth so far this year

26. PRIORITY 4
SUPPORTING OUR CUSTOMERS TO SUSTAIN THEIR TENANCIES, DEVELOP NEW SKILLS AND MAKE A POSITIVE CONTRIBUTION TO THEIR COMMUNITY

27. SUPPORTING TENANTS TO MANAGE CHANGE

28. SUPPORTING TENANTS TO MANAGE CHANGE
Under occupiers reduced from 703 to 651 this year
The number of under occupiers with rent arrears has reduced from 294 to 231
Under occupation rent arrears have reduced to £36,913
Non payers reduced to 0.90%
Legal action kept to a minimum

29. PROMOTING FINANCIAL INCLUSION

30. RENT COLLECTION AND ARREARS RECOVERY
99.34% of rent collected
Rent arrears reduced to £455,296 this year
Additional benefits totalling over £502k secured for tenants

31. PROMOTING FINANCIAL INCLUSION
All year 2 targets surpassed
517 members, including 193 tenants
£62,532 of savings
£87,365 of loans

33. The story so far 1,100 tenants engaged in the programme
14 apprenticeships created
37 work placements
44 helped into employment
180 volunteering opportunities
465 people on Access to Learning
courses
£1.4m of social value created

34. SUPPORTING OUR COMMUNITIES
24 Tenant and Resident Associations supported
7 youth clubs, 2
employment clubs and other community activities supported
30 clean up campaigns delivered with communities

35. SUPPORTING OUR COMMUNITIES

36. TENANCY SUSTAINMENT SERVICE Providing help when it’s needed
Over 200 people helped so far this year to sustain their tenancy
335 furnished tenancies in place
43 victims of domestic violence supported
320 safeguarding issues involving tenants tackled through the MASH