1. AEO QUALITY COMPLIANCE PROGRAM Authorized Economic Operator Requirements

2. AEO requires a compliance framework
Compliance affects your business Dealing with external and internal rules & requirements
AEO requires a compliance framework

3. Compliance framework Requirements
What does it take ?
Compliance culture
Operational Procedures
Training – Education – Awareness
Internal audits & audit program
Root cause investigations & Corrective & preventive actions
Communication ( Employee engagement )
Risk | Assessment
MONITORING PROGRAM
AUDITABLE PROCESS

4. FINANCE - HUMAN RESOURCES - SECURITY - IT - LOGISTICS
Compliance & Continuous Improvements Increase quality, minimizing risks and operational costs
FINANCE - HUMAN RESOURCES - SECURITY - IT - LOGISTICS

5. Corrective and Preventive actions
MONITORING PROGRAM
Risk assessment
Corrective and Preventive actions
Investigate
Communicate
Identify and register

6. AEO GUIDELINES
Within a framework covering all your requirements

7. AEO & QUALITY MANAGEMENT Covering all your AEO & Quality needs
- AEO Quality Incident Manager - Audit Manager - Document Manager

8. AEO & QUALITY EVENTS Identify events in different area’s, register and follow up

9. Investigate incident root – cause Investigation, Cause of event, CAPA’s & Evaluation

10. Monitor activities CAPA’s At user, department or organization level
Record level

11. Request and provide feedback Define communication & print templates
User assignment
Handling status
Attachments
Task manager
Notes
Build in send data module
Share data option
Printable template
Access control
Contact overview

12. (CDR Risk) Assessment Management level Operational level
Quality and risk assessments. Monitoring follow ups on investigations and [ effectiveness] corrective & preventive actions
Operational level
Quality and compliance can be monitored on process stakeholder level. Proving monitoring tools identifies quality issues in an early stage and stimulates recovery ownership on operational levels.

13. (AEO Risk) Assessment

14. Enhanced visibility & simplified control
One platform, one single data entry point
MANAGEMENT
Finance
Commerce
Quality
Claims
Customer service
Customs IT
Other
DEPARTMENTS
Investigate
Communicate
Report
Insurance
Recover
MANAGE
INCIDENTS
Complaints
Cargo Damage
ULD
Aircraft
Claims
Injuries
Tracing
Custom

15. Building maximum compliance culture
Enhanced visibility = Enhanced organization involvement
VISIBILITY
Finance
Commerce
Quality
Claims
Customer service
Customs IT
Other

16. CENTRALIZED CONTROL STATIONS HEADOFFICE Complaints Cargo Damage ULD
Aircraft
Claims
Injuries
Tracing
Customs

17. One platform enabling analyzing BIG DATA

18. AUDIT MANAGER
Monitoring audits made simple

19. AUDIT FRAMEWORK REQUIREMENTS
1. Define & plan
2. Register
3. Monitor
4. Control findings & capa’s 5. Assess & reporting
AUDITABLE PROCESS

20. DEFINE AUDIT & PLANNING

21. REGISTER AUDIT

22. MONITOR AUDIT STATUS
Set your monitor according to your requirements

23. MANAGE FINDINGS & CAPA’s

24. Organize files, tasks, communication and notes Upload documents, pictures and more….

25. MONITOR AUDIT STATUS
Easy data export to html, csv or exel

26. DOCUMENT MANAGER
Storage and search of documents made simple

27. Register & Manage Documents
Manage any type of document in at centralized location

28. EASY OVERVIEW & SEARCH
Authorize users or departments for documents

29. We provide a complete suite of modules
Register, follow up, monitor and manage compliance
AIRCRAFT INCIDENTS SERVICE RECOVERY ULD INCIDENTS
BUILDING INCIDENTS
CARGO CLAIMS
COMPLAINTS
MATERIAL & GSE INCIDENT
AUDIT MANAGEMENT
INJURIES CARGO DAMAGE QUALITY & AEO EVENTS AND MANY MORE!

30. Sophisticated build in features
SET AND/OR MONITOR ORGANIZATION TASKS
COMMUNICATION TEMPLATES
PRINT TEMPLATES
SYSTEM NOTIFICATIONS TO USERS
ASSIGN FILES TO USERS
ROOT- CAUSE AND CAPA MONITORING TOOLS
PERFORM DATA ANALYSIS
ONE TOOL
ONE PLATFORM
ONE FLOW

31. Why use our services? Framework for quality & compliance
IATA Cargo Innovation awarded platform
Entirely web based
24/7 access
Low entrance fees
Ease to use
Flexible license contracts
Build by industry professionals
Full support and continuous updates
Some of our valued customers

32. CARGOHUB BV Address/ Beechavenue 54 – 80, 1119 PW Schiphol , The Netherlands/
WEB/