1. Jeff Goodman, Director, University of Bristol Careers Service
AGCAS Training for
New Heads of Service
6-7 January 2009

2. University of Bristol leadership model
The characteristics of good leadership:
Vision – guides the team to a clearly defined vision of the future
Decision making – makes and implements good quality decisions
Communication – ensures good 360˚ communication, is clearly understood and listens perceptively
Action – personally responsible for making things happen

3. NHS Staff leadership management guidelines (1)
A leader should be:
Authorative
Affiliative
Demonstrative
Coaching
Coercive
Pace Setting

4. NHS Staff leadership management guidelines (2)
A good leader or manager will often display the following traits:
Enthusiasm
Commitment and interest
Toughness
Fairness
Humility
Confidence
Integrity

5. Hints & Tips - Staff management
You set the tone
Be clear, be positive, be fair
Give feedback, support, credit and thanks
Consult - but then make decisions – don’t delay or procrastinate
Be around – get your hands dirty
Be proactive
Confront problems and problem people
Don’t do it all yourself – delegate
Encourage small mixed team projects
Get the detail right
Build on what you do best
Establish a support network

6. Possible/likely problems
Conflict
Performance
listen
deal with fast
stay impartial
diffuse anger
be clear / direct
listen
Set / agree targets / expectations
Poor working relationships
combined appraisal
focus on objectives
rejig team