1. Change Management Committee Meeting July 11, 2016

2. Website Analytics

4. Stakeholder Survey, 2nd Wave Results
Stakeholder Survey, 2nd Wave Results Sent to 333 advisors; responses = 11.2% rate
Colleges & Core Units
Arts 1
Business 6
CALS
CLAS 6
Continuing Ed 1
Education 1
Engineering 4
Pharmacy 1
PHHP 1
Student Affairs 1

5. Level of Responses:
Faculty
Staff Management 4
Staff
Unknown

6. Current Uses of Student Systems
Answer %
Count
Academic Advising
97.30% 36
Admissions
54.05% 20
Student Records
94.59% 35
Financial Aid
0.00%
Student Financials
13.51% 5
Reporting
48.65% 18
Room Scheduling
32.43% 12
Course Scheduling
40.54% 15
Technical Support
8.11% 3
Systems and Data Management
29.73% 11
Other, please describe:
18.92% 7

7. Personal Awareness of COMPASS
Answer %
Count
High
10.81% 4
Medium
45.95% 17
Low
32.43% 12
Unaware until this survey
Total
100% 37

8. Dept’s or Colleagues’ Awareness Level
Answer %
Count
High
11.11% 4
Medium
36.11% 13
Low
41.67% 15
Unaware
Total
100% 36

9. Personal Optimism or Hopefulness
Answer %
Count
Very high
5.41% 2
High
40.54% 15
Neutral
Low
8.11% 3
Very low
Total
100% 37

10. Optimism Helpful Unification and modernization of systems Integration
Better interface and ease of use
New functionality
Better reporting
Fuller data for advising
Involving appropriate people
Frequent communication
Updates from implementation teams
College meetings
Webinars and visuals
Training & more training

11. Greatest Concern Greatest Obstacles Ease of use
Training and learning curve
Loss of functionality
Loss of NERDC
Problems with implementation, bugs in system
Size of the effort
Insufficient communication and stakeholder engagement

12. Desired Accomplishments
Efficient and user-friendly systems
Smoother interactions for students, faculty and staff
Better access to data for analysis and reporting
Ability to see what students see
Better results ultimately for students

13. College IDP Sessions Additional requirements gathering for COMPASS-SIS
Modification of summer engagement that included campus participation in SIS work group wrap-ups and Town Halls
Outgrowth of student journey mapping and business process analysis

14. Student Journey Mapping
Identify and document business processes affected by the modernization program
Determine the inputs, outputs and subject matter experts
Classify the business processes to align with program solutions—SIS, CRM, MDM, etc.

15. Picture Card Design Mapping (PCDM)
Activity: a distinct observable behavior necessary to complete a transaction as part of a process
Role: the individual or role responsible for the action
Personal contact: the physical presence of more than one person in proximity at same time
Paper: any written documentation printed, copied or distributed
Computer: communication, access, storage and systems that enable and expedite the flow of information and execution of transactions