1. Connected Credentials!
Implementing and
Issuing E-diplomas and more
Heather Sharbaugh
Matthew Schill
Melissa Chapa

2. Digital Diplomas LAUNCH WHY? BENEFIT TO STUDENTS ENGAGE
Exciting, Positive, New
Parchment- partner not vendor
Why did we do this?
BENEFIT TO STUDENTS
Promote Professional Branding
Leverage Credentials Socially
Increase Marketability
ENGAGE
Potential Employers
Social Community
BENEFIT TO UNIVERSITY
OPPORTUNITIES
Extend Brand Recognition
Collection of Sharing Metrics
Alumni
Career Services

3. Highlights of a Digital Credential
Sharable
Integrated with LinkedIn, Facebook, Twitter API’s
Secure PDF Download
Stackable
Certificates > Transcript> Diploma
Electronic portfolio
Student Service
Diplomas ed within hours of roster upload

4. Meet your Panel
Heather Sharbaugh, Director of Academic Records; Career Education Corporation Matthew Schill, Senior Associate Registrar, University of Nebraska – Omaha Melissa Chapa, Assistant University Registrar, Texas A&M University-Corpus Christi

5. Public University and is one of 11 independent campuses in the A&M System
12,500 Student Population
Located in South Texas on the Gulf of Mexico and is the only U.S. Campus that inhabits its own island (Ward Island)
Graduated 2,227 students in the school year

6. American InterContinental University (AIU)
Current student population over 11,000
Alumni population is over 100,000
3 campuses, 2 ground and 1 online; Atlanta, Houston and Schaumburg

7. Colorado Technical University (CTU)
Current student population over 21,000
Alumni population is over 85,000
3 campuses, 2 ground and 1 online; Denver, Colorado Springs and Schaumburg

8. University of Nebraska - Omaha
15,627 students
Metropolitan University
84 percent of students are from Nebraska
2,069 First-year students – largest incoming class in UNO History
1,878 international students

9. UNO Timeline

10. UNO Communication Plan

11. CEC Timeline Slide
May 2016 Parchment reached out about award service and becoming a charter member
Sept 2016 signed award agreement and started conversations with stakeholders
Jan-March 2017 worked on marketing plan
Jan-March previewed and updated templates; trained on ordering site, trained and sent communications to all employees
Pilot group issued March 7 to a small population of MBA grads from February
Full roll out AIU and CTU issued to all March grads

12. Stakeholders and Working Meetings- AIU and CTU
Parchment reached out about award service and becoming a charter member May 2016
Contract amended and signed September 2016
Project conversations began in October 2016
Project stakeholders identified and notified in early November
Registrar, Student Services, Alumni Affairs, Marketing, Career Services, Finance, IT, Academics, Campus Representation, Parchment
Bi-weekly meetings since November 2016 through March 2017
Quarterly meetings on stats, student feedback, new ideas

13. CTU Announces E-diploma
Virtual Campus Overlay Message

14. Previous Diploma Process- Texas A&M Corpus Christi
In house printing of paper diplomas
Provide 2 week window for pickup of paper diploma
Mail out by certified mail for all diplomas that are not picked up(average 50%)
Able to release digital diplomas faster than printing of paper diploma
Students can access it immediately, there is no wait time
Beneficial to international students who have returned to their home country

15. Current Diploma Process at TAMU-CC
Launched pilot program with Fall 2016 graduates, have been partnered with Parchment since 2011 for sending transcripts
August 2016 started project and by January 2017 launched our Fall digital credentials
Within hours of launch, 100’s were claimed

17. Diploma Templates- UNO

18. UNO Issues Diplomas!

19. CTU Diploma Creative Created to be identical to the Jostens copy
Students E-diploma matches the hard copy mailed diploma
Document security
Two page document; first page is the credential, second lists security features
Adobe Blue Ribbon Security
Reference back to University for re-verification
Signature of Chief Academic Officer, which matches official academic transcript

20. CTU E-diploma

21. CTU E-diploma

22. Social Media Sharing: Facebook

23. Texas A&M University – Corpus Christi

24. Stats/Data- UNO December 2016 Graduate Roll-out 987 Diplomas Issued
May 2017 Graduation – 1621 Diplomas Issued
Claimed: 910
Facebook: 52
Download: 177 
LinkedIn: 26
Twitter: 2

25. Issue, Share & Usage- AIU and CTU
Campus
Issued
Claimed
Facebook
LinkedIn
Twitter
Download
CTU
1556
1246
80%
365
136 8
458
AIU
654
515
79% 95 40 3
128
CTU graduates every 5.5 weeks (8 cohorts per year)
AIU graduates every 10 weeks (5 cohorts per year)

26. Student Feedback AIU Yes No Did you claim your University E-diploma?
Yes No
Did you claim your University E-diploma?
54.05% (20/37)
45.95% (17/37)
Facebook
LinkedIn
Twitter
With employer
Personal use
Did not share or do any of the above
If you claimed your e-diploma, how did you share your e-diploma? Select all that apply. (Please skip this question, if you did not claim it.)
14.63% (6/41)
0.00% (0/41)
31.71% (13/41)
24.39% (10/41)
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not Applicable - I did not claim it
Overall, how would you rate the e-diploma service?
37.84% (14/37)
13.51% (5/37)
5.41% (2/37)
2.70% (1/37)
40.54% (15/37)
Our career services department sends a survey to all graduates 30 days after their last date of attendance. Above is the feedback from students on the first full issuance of e-diplomas.

27. Student Feedback CTU Yes No Did you claim your University E-diploma?
Yes No
Did you claim your University E-diploma?
76.06% (54/71)
23.94% (17/71)
Facebook
LinkedIn
Twitter
With employer
Personal use
Did not share or do any of the above
If you claimed your e-diploma, how did you share your e-diploma? Select all that apply. (Please skip this question if you did not claim it.)
22.00% (22/100)
8.00% (8/100)
2.00% (2/100)
9.00% (9/100)
37.00% (37/100)
Satisfied
Dissatisfied
Very Satisfied
Very Dissatisfied
Not Applicable - I did not claim it
Overall, how would you rate the e-diploma service?
1.41% (1/71)
52.11% (37/71)
2.82% (2/71)
19.72% (14/71)
Our career services department sends a survey to all graduates 30 days after their last date of attendance. Above is the feedback from students on the first full issuance of e-diplomas.

28. Stats/Data- Texas A&M
We issue 3 times per year, after each commencement(Spring, Summer, Fall)
Current numbers: 1035 Issued-72% Claimed 3
132 57
205

29. Student Feedback -- Barrett R., Fall 2016 Graduate
“ Receiving my digital diploma was really cool and I was able to share with those who supported me most during my college journey.” 
-- Barrett R., Fall 2016 Graduate
“ I loved receiving my digital diploma and was able to send it along with my resume while applying for jobs!” 
--Kaitlyn B., Fall 2016 Graduate​

30. Considerations- UNO Double degree process Revocation
Testing real data, including long names!
Internal communication
Adding templates

31. Considerations- AIU and CTU
Student self ordering; available later this year
Alumni Outreach
Cost consideration
Opportunity for students to opt in/out as part of graduate routing process
Repeat graduates

32. Considerations- Texas A&M Corpus Christi
To upper administration, stressed the importance of being the 1st University in Texas & 1 of 5 in the country to offer digital credentials.
Benefit to University
 extend brand recognition
 improve customer service
 collection of shared metrics
Students claimed and posted to social media within hours and recognized benefits immediately.
Improves personal brand value
Leverage credentials socially and increase marketability
No extra cost to student. Paid for by existing Graduation App. Fee

33. UNO- Introduced Graduate Certificates
Undergraduate certificate in December
15 new Graduate Certificates in May

34. Inner Program Badging Service
CTU University Badge
Inner Program Badging Service
College of Computer Science and Technology, 2 badges
College of Business and Marketing, 8 badge
Population
Any student in active status, in a degree program which the badge is offered. Will run reports closer to session start.
Marketing
Population specific. to university on file announcing the University Badge
Other Considerations
Catalog update
Use of interactive achievement center through student portal
Create lib guide or post information about University Badges
Receiver acceptance and statistics
Which College would like to go next
Training and Internal Communications
Same user experience as diploma. No administrative training needed.
Academic services team committed to monitoring progress for the badge to be awarded, created a tool to easily access, uploading roster to Parchment for badge delivery.
Partnering with student advising on awareness of the new service

35. CTU- University Badges

36. University Badge Stats
Issued
Claimed
Shared
Accounting 48 37
77% 11
23%
Business 2
100% 0%
Cybersecurity 8 6
75%
Digital Marketing
Entrepreneurship 5
40%
Human Resources 23 12
52% 7
30%
Management Accounting 17 14
82% 4
24%
Network 10
71%
36%
Organizational Leadership 3
Project Management 16
43%
14%
Data pulled 6.13/6.14

37. Parchment Award
Easy implementation
Matches existing diploma, whether you print in-house or outsource
Works with all credential types
Independent of Transcript Services
Visit parchment.com for more information and to schedule a demonstration

38. Contact Us
Heather Sharbaugh Matthew Schill Melissa A. Chapa