1. Working IN Your Business
Leadership Series 2017
CAMPUS-WIDE
Working IN Your Business
vs ON Your Business
Marge Epperson, CEO
Physical Therapy Partners LLC (dba PTpartners)
KC Business Journal 2016 Class of “Women Who Mean Business”
FRIDAY, June 23, 12:00 – 1:00 p.m.

3. My Journey… Hospitals - 1986 Outpatient - 1993 Bethany Med Ctr
Research Med Ctr
Lawrence Memorial Hosp.
Outpatient
Work Capacities
Rehability
HealthSouth
Nueterra
PT Partners

4. “Never get so busy making a LIVING that you forget to make a LIFE.”
Challenges
Work Life Balance
Self Investment/Wellness
Healthcare Industry
Declining reimbursement
Healthcare reform
Employees
Biggest asset
Time commitment
Fierce Conversations
“Never get so busy making a LIVING that you forget to make a LIFE.”
-Unknown

5. “The art of communication is the language of leadership”
Communication strategies
Everyone is unique
Immediate feedback
Rounding/1:1 (Quint Studer)
Kolbe Index (Kathy Kolbe)
“The art of communication is the language of leadership”
-James Humes

6. Kolbe Index Not an IQ or Personality test
How you approach “do” our work
Observable behaviors driven by instinct
When individuals are free to act according to their own natural talents the result is:
Individuals become more effective & less stressed
Teams perform better
Relationships improve
People stop forcing others to do things “their way”

7. Kolbe Index Kolbe 4 Action Modes
Fact Finder – How we deal with info and data.
Follow Thru – How we deal with organization.
Quick Start – How we deal with risk and uncertainty.
Implementer – How we deal with the physical or tangible world

8. He is the one that gets the people to do the greatest things."
Leadership
Coach
Facilitating the problem solving process
Don’t be a “fixer” of problems
Coaching questions
Empower
Employee development
Motivate
Be a cheerleader
Recognizing accomplishments
"The greatest leader is not necessarily the one who does the greatest things.
He is the one that gets the people to do the greatest things." 
-Ronald Reagan

9. Leadership Vision / Mission / Plan Mission – Organizations Purpose
Vision – Organizations Direction
Become the leading partner in rehab services.
Mission – Organizations Purpose
Elevate and connect providers of rehab services by building solutions to achieve financial success.
Plan – Business models, strategies, goals, tactics, action plan .
“Good business leaders create a vision, articulate the vision,
passionately own the vision, and relentlessly drive it to completion." 
-Jack Welch

10. Leadership Produces energy Drives vision Ignites others
Passion
Produces energy
Drives vision
Ignites others
“A great leader’s courage to fulfill his vision comes from passion, not position.” 
-John Maxwell

11. Leadership Lead by Example Your actions influence others
Be proactive not reactive
Acknowledge your own failure
Take responsibility
Walk the talk
“If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.” 
-John Quincy Adams

12. Leadership Team-oriented Supportive management
Culture
Team-oriented
Supportive management
Shared values, beliefs and goals
Honest and trusting relationships
“Culture can become a ‘secret weapon’ that makes extraordinary things happen.” 
-Jon Katzenbach

13. Get out of the weeds! Stop working “in the weeds”
-Work ON the business not IN the business

14. Straight A Leadership   - Quint Studer
Hardwiring Excellence  - Quint Studer
Winning with Accountability – Henry Evans
Fierce Conversations – Susan Scott
Monday Morning Leadership – David Cottrell
The 5 Coaching Habits of Excellent Leaders – Lee J Colan
Sticking to It, How to Consistently Execute Your Plans – Lee J Colan
Good to Great - Jim Collins
5 Dysfunctions of a Team - Patrick Lencioni
HBR's 10 Must Reads On Emotional Intelligence Harvard Business Review
Strengths Finder Tom Rath 
First Break All The Rules - Marcus Buckingham