1. Understanding and Developing User Involvement in a Public Authority
Jan Gulliksen and
Elina Eriksson
Uppsala University
Dept. of Information Technology
Human-Computer Interaction

2. The Public Authority 500 employees Registering company information
No governmental funding
Mainframe, manual handling
Development through IT-department
User support

3. Computer-Supported Administrative Work and Health Factors

4. The Workshop Discussing user involvement in IT-development
17 participants
Defining words used during workshop

5. Problems General goals contradicts health and usability issues
Lack of time
Attitudes
Tech-lingo
User support or superman user?

6. Solutions User pool Man years in budget Education and Lobbyism
Less formal specification

7. Future Work
At this Public Authority
The other Authorities