1. LESC R4 New Services Portal
Feb 2017
2015 LENOVO INTERNAL. All rights reserved.

2. 1. Select the Country from LESC home page
From LESC Home Page, under ‘Settings’, select the country from the drop down list as shown below:
2015 LENOVO INTERNAL. All rights reserved.

3. 2. Services Category Page in LESC home page
The services category page can be accessed from the LESC menu bar
Select a specific service category to jump directly to the Services Selection Page
2015 LENOVO INTERNAL. All rights reserved.

4. 2a. Services Category Display
The New services category page would be accessed from the LESC home page navigation or menu bar.
Click on the menu item itself to reach the category page of services
2015 LENOVO INTERNAL. All rights reserved.

5. 3. Select a country from Services Select Page
Select country from the Services Selection Page (from the top right hand side, highlighted in red)
If the user comes from LESC, this page will default the same country that was selected in LESC home page
However, the user has the choice to change the country in this page to any one of the available 98 countries
2015 LENOVO INTERNAL. All rights reserved.

6. 3a. Services Selection page, from available Services Sub Categories
Service Selection Page shows all valid Service descriptions for the selected Country
User can browse a H/W product using Product Catalog or Input an MT/MTM/LFO in the ‘Search Product’ box and Search
Specific PNs and List Prices are displayed after an MT/MTM/LFO is input, or on the export report
Download Catalog will generate a complete services catalog by product for this Country
2015 LENOVO INTERNAL. All rights reserved.

7. 3b.Search/Find Service Offerings for a MT from Services Selection Page
Enter the MT number in the ‘Search Field’, and Search
System will reduce the full country list of service offering descriptions to those compatible with this machine type.
Use ‘Export’ report to see part numbers and prices
2015 LENOVO INTERNAL. All rights reserved.

8. 3c.Search Service Offerings for an MT, and generate Export XLS report
Export report for a Machine Type
Shows MT level services plus all Models if compatibility varies by model.
2015 LENOVO INTERNAL. All rights reserved.

9. 3d. Select a H/W product from Product Catalog, to get Service Offerings details
Instead of typing in the MTM p/n, you can browse the product catalog to find the MTM you’re interested in
The selected H/W product from the Product Catalog will be displayed in the Search field, for the user to Search
2015 LENOVO INTERNAL. All rights reserved.

10. 3e. Directly input a H/W product MTM Number to get Service Offerings details
User can also directly type in the full MTM number if you know it.
Enter the MTM number in the ‘Search Field’, and Search
2015 LENOVO INTERNAL. All rights reserved.

11. 3f. Search Service Offerings for an MTM, and Export XLS report
Export report for a specific Machine Type-Model shows compatible services for this specific model.
Enter the MTM number in the ‘Search Field’, and Search, and Click on ‘Export’ to generate an Export XLS report for MTM
2015 LENOVO INTERNAL. All rights reserved.

12. 4. Services Selection Page – Generate a Quote
From this Services Selection page, user can ‘select’ services to generate a specific list of services for this product for export to a quote.
After providing the HW MT/MTM part number by typing it into the Search field, or finding it in the Product Catalog,
User can ‘select’ specific services
After selecting the services you want, you can ‘Review Selections’ and Price
‘Continue to Summary’ is where you can get a summary of the services you selected along with the HW it is compatible with 1 4 2 3
2015 LENOVO INTERNAL. All rights reserved.

13. 4a. Services Summary page
From Summary page, user can:
Review their service selections and the Hardware it was compatible with.
Save to xml, and xls
Select quantity to increase or decrease the quantity of the configuration.
Navigate solution catalogue to select services for other Hardware
2015 LENOVO INTERNAL. All rights reserved.

14. 4b.Export Service Configuration
Save Report in .XLS 
2015 LENOVO INTERNAL. All rights reserved.

15. 4c. Filter the Services using Facets
Search Facets can be used to narrow down the displayed Services to help make selections
This reduced list is also applied to any exported list
2015 LENOVO INTERNAL. All rights reserved.

16. 5. Import Service XML configuration
The import functionality to restore the XML configuration will take the user to the summary page where they can manipulate the configuration
Support the ‘Import’ XML file functionality from Services Select Page ‘Tools’
2015 LENOVO INTERNAL. All rights reserved.

17. 6. Go directly to Service Portal by clicking on the bookmark
User can bookmark and go directly to ‘New Services Portal Home page’ or go directly to ‘Services Select page’  
2015 LENOVO INTERNAL. All rights reserved.