1. PowerPoint Presentation
Conflict Management Skill
GROUP-18
1) Benachi D.Marak
2) Bellerina M.Sangma
3) Daiatelin Pangniang
4) Gilchi N.Sangma
5) Mandy Andreco Laloo

2. Introduction
In part of life there is always conflict and dispute. No individual which does not experience conflict at sometime, even society, community, organizations facing some conflict. When people or groups are in competition to meet their goals, there is always conflict. Conflict can become both in a group. All this it depend on how conflict is to direct and to find a solution.

3. Nature of conflict
Conflict is an open debate between two people or groups of people who have different motives,ambitions,desires,values and goals.In conflict it involves people mind set,objectives,feelings and outcome of the conflict with feelings must be a solution. An understanding between the groups must be found in order to solve the conflict and to worked out.

4. Effects of conflict
There are two effects of conflict. 1)Positive conflict 2)Negative conflict. Positive conflict In conflict, there are positive conflict. They are-:

5. 1)Positive change in the group or society
1)Positive change in the group or society. 2)Opportunity for newer possibilities. 3)Renewal in groups relationships. 4)Increase in productivity of a groups.

6. Negative effect of conflict
With positive, there are also negative conflict. They are-: 1)It cause of from primary purposes having less time and resources. 2)It use of heavy contentions tactics in which individuals or groups not involved in conflict to solve it. 3)It also causes both short and long term effects on health of individuals or groups involved in conflict.

7. 4)It causes stress in which it effect the effective work, information flow and task doing by the group.
5)It creates resentment in which individual having hatred, bitterness towards one another.
6)It also reduced the importance of one individual to another in a group.
7)It also cause professional effectiveness in a group.

8. Conflict as a process
Most leaders is not unknown to most leaders. Conflict do not simply erupt or exploded; rather they develop; rather they develop through various stages, and in each of these certain factors contribute to the possibility of conflict.

9. Different approaches to conflict management
Suffer
Get mad and feel
miserable.

10. Withdraw to a safe distance.
Escape
Withdraw to a safe distance.

11. React
Defeat the other party,
Critise,call names etc

12. Give in to other persons
Submit
Give in to other persons

13. Pretend that everything is okay.
Deny
Pretend that everything is okay.

14. Avoid
Hide, don't deal with it.

15. Each person gives up a little.
Compromise
Each person gives up a little.

16. Work in partnership and resolve conflict.
Collaborate
Work in partnership and resolve conflict.

17. Conflict resolution
Conflict resolution involves identifying areas of agreement and areas of
compromise so that a solution to the disagreement or conflict occurs.

18. What is Conflict resolution
What is Conflict resolution? Conflict resolution involves identifying areas agreement and areas of arbitration so that a solution to the disagreement or conflict occurs Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal. When dispute arises, the course of action is negotiation to resolve the disagreement.

19. In the past, leaders have depended on a well officials in authority
In the past, leaders have depended on a well officials in authority. The person in the leadership role could make a swift decisions and act in an autocratic manner. This was used to find a solution in a situation but were these solution lasting and effective in a long term. The definition of conflict resolution posed above assumes a method of problem solving that is more democratic in its approach and allows those effected to be involved.

20. Techniques for conflict resolution
In order to reach agreement in a conflict resolution, it is also useful to take note of five causes of conflict that describe by writers. Conflict arises when there is a clash of interest,understanding,value,style and opinion. Writers identify three styles of reaction to a conflict as:-i)aggressive(‘fight it’) ii)assertive(‘negotiate it’) iii)Passive(‘avoid it’)

21. Techniques for conflict resolution
Assertive
(‘negotiate it’)
Passive(‘avoid it’)
Aggressive
(‘fight it’)

22. Five skills for negotiating conflict
1)Defining 2)Understanding 3)Looking for a ‘win win’ situation 4)Acting at the right time 5)Checking out the results. These approaches to conflict resolution are estimable and having information. They personify certain techniques which was useful in decreasing the tension between individual or groups, but they do put great forcefulness on the leader and also his skill to confer a satisfactory resolution to a conflict.

23. Five skills for negotiating conflict
Defining
Understanding
Looking for ‘win win’ situation
Acting at the right time
Checking out the results

24. Potential conflict
In potential conflict you might want to consider the following-: 1) Nurture a positive atmosphere. 2) Clarify perceptions of yourself and your position. 3) Clarify perceptions of the other parties. 4) Clarify perceptions of the causes of the conflict. 5) Clarify the underlying factors of the cause. 6) Be in charge of your responses. 7) Encourage parties to express feelings. 8) Focus on shared needs and goals. 9) Generate options. 10) Develop and implement ‘do able’ parts.

25. Negotiation
Negotiation is one the way of positive conflict management. It is a method in which people used to settle their differences. It is also a process by which settlement of differences or agreement is reached while avoiding argument and dispute. Each party has to consent in a negotiation has to consent to the outcome if it is to be a tool and each has an interest in other agreed to it. Thus by negotiation an individual or a group make a good decision.

26. Four points in negotiating with conflict
People
Options
Negotiating
Interests
Criteria

27. Four points in negotiating with conflict
People-In a problem, people should be seperated.It is important because people with their own likes,dislikes,beliefs,emotions influence the way they see the problem and find a solution. It is a command that negotiating a party together to solve the problem and change people living in agreement

28. Interests-In interests it has to be focus and not on the position
Interests-In interests it has to be focus and not on the position. Why is a basic question to find out our own and interests of other party. The most powerful is the universal basic human needs, sense of belonging and control over own life. What is being said is more important.

29. Options-Before reaching a decision, it needed to generate a wide variety of possibilities. A special time is needed to set aside for the parties to have a wide solution to the problems. Some obstacles to invent option are:- 1)Premature judgment 2)Search for single answer 3)Assuming solving problems is one own problem

30. Criteria-Insist that the result be based on objective and standard criteria by which results can be measured. This will ensure a fair solution These four points are important and relevant throughout negotiation process This,however,is one proposed way of dealing with conflict. You would do well to research them and find the one that works for you best in difference situation.

31. 1)Separate the act of judging from the act of inventing options
. 1)Separate the act of judging from the act of inventing options. One strategy to use is that of brainstorming. 2)Look for multiple options which encourages different mode of thinking on the same subject. 3)Try and find mutual gain by identifying shared interests

32. 4) Make the solution of their problem also your problem by actively trying to understand their position and coming up with shared solutions. 4. Criteria-Insist that the result be based on objectives and standard criteria by which results can be measured. This will ensure a fair solution These four points are important and relevant throughout the negotiation process This, however is one proposed way of dealing with conflict. There are so many models. You would do well to research them and find the one that works for you best in different situations.

33. Summary Conflict and dispute are part of life.
Conflict arises when people or groups are engaged in competition.
Nature of conflict-Conflict is an open disagreement or groups of people.
Conflict as a process-Conflict does not simply erupt, rather they develop through various stages and each of these stages contribute to the possibility of conflict.
There are differences approaches to conflict management. They are:- Suffer, Escape , React, Submit ,Deny ,Avoid, Compromise , Collaborate .
Conflict resolution-Resolution of conflict occurs when parties involved understand each other’s position accurately.
Techniques for conflict resolution-Conflict occur when there is a clash of –interests,understanding,values,styles and opinion. Thus various techniques and skills should be identify in negotiating conflict resolution.
Negotiation-Negotiation is a method by which people settle differences. The method consist of following points which deal with the basics of negotiation. They are :People,Interests,Options,Criteria

34. Conclusion
To conclude, we can say that conflict management skill plays significant role in our daily life. Conflict occurs in different institution, society, community, organizations of interpersonal relationship. Thus various skill and techniques is needed to overcome conflict. Conflict resolution are valuable and instructive, it is useful in reducing tension between persons or groups.Hence,it depends on how conflict is managed and resolved.

35. THANK YOU