1. Elena Payne-Wiens (CoAA) & Shonta LeMaster (CLAS)
Assessment of
Academic Advising
Thursday, November 19, 2015
Elena Payne-Wiens (CoAA) & Shonta LeMaster (CLAS)

2. Goals Discuss basic principles of assessment of advising
Consider tools for assessment
Review current UNC Charlotte academic advising
assessments
Discuss best practices for assessment of
academic advising
Consider challenges of assessment

3. Assessment
“Assessment is the systematic collection, review, and use of information about educational programs undertaken for the purpose of improving student learning and development.”
Palomba and Banta (1999). Assessment Essentials.

4. What do we assess? Customer satisfaction Learning Outcomes/Objectives
How satisfied with advising overall…
Learning Outcomes/Objectives
UNCC has 7 Advising Learning Outcomes
Patterns/trends
Numbers of contacts, survey data over time
Expand here. Have example for each.

5. Why do we assess? Improve services Help students attain goals
Understand strengths/barriers
Continuous Improvement
See research…

6. UNCC Advising Outcomes (1-3)
As a result of the academic advising process at UNC
Charlotte, students will be able to
Evaluate personal interests and abilities leading to the
creation of realistic academic and professional goals.
Access and navigate the University online resources
and processes.
Develop an educational plan that leads to the timely
completion of educational goals.

7. UNCC Advising Outcomes (4-7)
As a result of the academic advising process at UNC
Charlotte, students will be able to
4. Access University academic and student support services
and resources.
5. Follow academic and administrative policies and procedures.
Develop the critical thinking and independent decision-
making skills to make and accept responsibility for academic
decisions.
7. Discover and integrate co- and extra-curricular activities and
programs that enhance the collegiate experience.

8. Current University Surveys
SOAR surveys (every session)
Response rate (2015): FR = 95%, TR = 85% (up over time)
6-7 questions on advising
Nat’l Survey of Student Engagement - NSSE
First-years and Seniors every other Spring (2014, 2016…)
2014 Response rate: FR= 17%, SR = 20%
11 questions on advising
Sophomore Survey – every 3rd Spring (2013, 2016…)
13 questions on advising
Graduating Senior Survey - every 3rd Spring (2013, )
2013 Response rate: 77%
6 questions on advising

9. Other advising surveys
BCoB – (9 Qs), certain weeks of advising – SurveyShare
CoEng – (5 Qs), annually (March) – Campus Labs
CHHS – (26 Qs), annually, after reg. – Qualtrics
*CoAA – (10 Qs), bi-annually, after reg. – Campus Labs
UCOL – (24 Qs), during advising – SurveyShare
Criminal Justice – (9 Qs), during advising– SurveyShare
*CLAS – computer (14 Qs), after advising session – GoogleForm
CoEd – computer, Seniors, required – TaskStream
OASES – comp./ (16 Qs), during advising – Campus Labs
*See examples provided

10. 4 Common Question Categories
1. TIME
sufficient
quality
availability
2. INFORMATION
courses, requirements, degrees
policies, procedures
support options, referrals
special opportunities
career and grad school
3. DEMEANOR
professional, courteous,
friendly, approachable
listened carefully, concerned
4. OVERALL SATISFACTION & Comments

11. How can the data be used? In several ways:
Provide informal feedback to advisors
Gauge effectiveness of services and processes
Gain general understanding of student satisfaction
Identify opportunities for new initiatives, training,
technology, etc.
5. Test effectiveness of new initiatives, technology, etc.
6. Other?

12. Challenges? Feedback loop – sharing results Using results “Complainers” (how information is used) Other?

13. Brainstorm. Other ways to gather info on advising
Brainstorm! Other ways to gather info on advising? What else are we curious about? Feedback from advisors, directors, other constituents besides students?

14. Resources
Advising Redesign Report 2015: Academic Advising
Assessment Questions and Longitudinal Data – UNC Charlotte,
February, 2015 – includes data on all University surveys over
time. (Ask Advising Steering Committee rep)
Palomba, C.A., & Banta, T. W. (1999). Assessment essentials. San Francisco, CA: John Wiley & Sons, Inc.
NACADA website – nacada.ksu.edu
Assessment of Academic Advising Bibliography
Assessment of Academic Advising Overview