1. Principles of Business and Finance
Unit 1 Essential Standard: Understand communication skills and customer relations

2. 1.01 & 1.02 Vocabulary

3. Constructive Criticism
Brainstorming
  a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
Constructive Criticism 
 offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. 
Criticism 
Pointing out faults or shortcomings
Customer 
  someone who pays for goods or services
Customer Relations AKA customer service
refers to the way a business communicates and interacts with the public to gain and retain customers.
Defensive 
 attempting to justify or defend; deterring aggression or attack
Enunciate 
 speak or state clearly

4. Etiquette Non-Verbal Objective Professional Sympathize Verbal
  socially acceptable behavior
Non-Verbal 
 not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
Objective
 when something is based on facts not personal feelings, fictional matter, or interpretation
Professional 
 exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Sympathize 
 to feel or express sympathy or compassion
Verbal
  communication in the form of words

5. Abbreviation 
a shortened form of a word or phrase
Margins
the edge or border of something.
Reflection 
 serious thought or consideration.
Target audience 
a particular group at which a film, book, advertising campaign, etc., is aimed.
Chronological
starting with the earliest and following the order in which they occurred.
Deductive
based on reason and logical analysis of available facts.
Inductive
characterized by the inference of general laws from particular instances.
Table
a set of facts or figures systematically displayed, especially in columns

6. Bar/Column graphs
a diagram in which the numerical values of variables are represented by the height or length of lines or rectangles of equal width.
Line graphs
diagram of data in which specific values are plotted as dots and connected using lines. 
Pie charts
a graph in which a circle is divided into sectors that each represent a portion of the whole.
Compare
note the similarity or dissimilarity between
Progression
movement or development toward a destination 
Regression
return to a former or less developed state

7. 1.03 & 1.04 Vocabulary

8. Written communication
is any type of message that makes use of the written word
Business Letter
a letter from one company to another, or between such organizations and their customers, clients and other external parties.
Memoranda
an informal message, especially one sent between two or more employees of the same company, concerning company business
Reports
an account given of a particular matter after thorough investigation or consideration by an appointed person or body.
Agenda
a list of items to be discussed at a meeting.
Balance Sheets
a statement of the assets, liabilities, and capital of a business or other organization at a particular point in time, detailing the balance of income and expenditure over the preceding period.
Effective
successful in producing a desired or intended result.
Tone
the general character or attitude of a place, piece of writing, or situation.

9. Jargon
special words or expressions that are used by a particular profession or group and are difficult for others to understand.
Acronyms
an abbreviation formed from the initial letters of other words and pronounced as a word (ex- NASA )
Format
the way in which something is arranged or set out.
Sentence structure
The way a sentence is arranged including where the noun and verb fall within a sentence. Sentence structure depends on the language in which you're writing or speaking.
Specific
clearly defined.
Concise
brief but comprehensive.
Subject line
the introduction that identifies the s intent.
Reply all
to reply to all recipients of the original .
Carbon copy (CC)
 In an , to send the message to additional recipients beyond the primary recipient.
Blind carbon copy (BCC)
The primary and secondary recipients cannot see the BCC recipients. 

10. Common Courtesy
polite behavior that shows respect for other people (Ex. Thank You, Please, Yes Ma’am, Yes Sir). Common Courtesy may depend on where you live.
Standards
an idea or thing used as a measure or model in comparative evaluations.
Feedback
information about reactions to a product, a person's performance of a task. It is used as a basis for improvement.
Customer relations
the department of an organization that gives help to customers and deals with their problems.
Positive
consisting in or characterized by the presence of distinguishing features.
Negative
consisting in or characterized by the absence rather than the presence of distinguishing features.