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Principles of Business and Finance

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1 Principles of Business and Finance
Unit 1 Essential Standard: Understand communication skills and customer relations

2 1.01 & 1.02 Vocabulary

3 Constructive Criticism
Brainstorming   a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem Constructive Criticism   offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.  Criticism  Pointing out faults or shortcomings Customer    someone who pays for goods or services Customer Relations AKA customer service refers to the way a business communicates and interacts with the public to gain and retain customers. Defensive   attempting to justify or defend; deterring aggression or attack Enunciate   speak or state clearly

4 Etiquette Non-Verbal Objective Professional Sympathize Verbal
  socially acceptable behavior Non-Verbal   not involving or using words or speech (Ex. Hand motions, facial expressions, posture) Objective  when something is based on facts not personal feelings, fictional matter, or interpretation Professional   exhibiting a courteous, conscientious, and generally businesslike manner in the workplace Sympathize   to feel or express sympathy or compassion Verbal   communication in the form of words

5 Abbreviation  a shortened form of a word or phrase Margins the edge or border of something. Reflection   serious thought or consideration. Target audience  a particular group at which a film, book, advertising campaign, etc., is aimed. Chronological starting with the earliest and following the order in which they occurred. Deductive based on reason and logical analysis of available facts. Inductive characterized by the inference of general laws from particular instances. Table a set of facts or figures systematically displayed, especially in columns

6 Bar/Column graphs a diagram in which the numerical values of variables are represented by the height or length of lines or rectangles of equal width. Line graphs diagram of data in which specific values are plotted as dots and connected using lines.  Pie charts a graph in which a circle is divided into sectors that each represent a portion of the whole. Compare note the similarity or dissimilarity between Progression movement or development toward a destination  Regression return to a former or less developed state

7 1.03 & 1.04 Vocabulary

8 Written communication
is any type of message that makes use of the written word Business Letter a letter from one company to another, or between such organizations and their customers, clients and other external parties. Memoranda an informal message, especially one sent between two or more employees of the same company, concerning company business Reports an account given of a particular matter after thorough investigation or consideration by an appointed person or body. Agenda a list of items to be discussed at a meeting. Balance Sheets a statement of the assets, liabilities, and capital of a business or other organization at a particular point in time, detailing the balance of income and expenditure over the preceding period. Effective successful in producing a desired or intended result. Tone the general character or attitude of a place, piece of writing, or situation.

9 Jargon special words or expressions that are used by a particular profession or group and are difficult for others to understand. Acronyms an abbreviation formed from the initial letters of other words and pronounced as a word (ex- NASA ) Format the way in which something is arranged or set out. Sentence structure The way a sentence is arranged including where the noun and verb fall within a sentence. Sentence structure depends on the language in which you're writing or speaking. Specific clearly defined. Concise brief but comprehensive. Subject line the introduction that identifies the s intent. Reply all to reply to all recipients of the original . Carbon copy (CC)  In an , to send the message to additional recipients beyond the primary recipient. Blind carbon copy (BCC) The primary and secondary recipients cannot see the BCC recipients. 

10 Common Courtesy polite behavior that shows respect for other people (Ex. Thank You, Please, Yes Ma’am, Yes Sir). Common Courtesy may depend on where you live. Standards an idea or thing used as a measure or model in comparative evaluations. Feedback information about reactions to a product, a person's performance of a task. It is used as a basis for improvement. Customer relations the department of an organization that gives help to customers and deals with their problems. Positive consisting in or characterized by the presence of distinguishing features. Negative consisting in or characterized by the absence rather than the presence of distinguishing features.


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