1. Choices in Pro. Comm. Verbal, Nonverbal, Written (channel)
Informal vs. Formal (language choice)
Direction (tone)

2. Are people more likely to remember a verbal or nonverbal message? Why?
Verbal vs. Nonverbal
Are people more likely to remember a verbal or nonverbal message? Why?
Verbal
Nonverbal
Communication using spoken word.
Best used:
Serious or controversial topics
Disagreements or when emotions are involved.
1st time explanations (in addition to written)
Communication without, or in addition to, spoken words.
Body Language
Paralanguage

3. Written Communication
How does technology help written comm?
How does technology hurt written comm? Autocorrect, Emoticons, Text-talk, Proof, Reference
What should be considered when sending (and receiving) written communication in a PROFESSIONAL environment?
Things to avoid
Things to include
Tone, font, intent, clarity, etc…

4. Informal vs. formal Informal Formal
Casual language used in casual settings.
Includes slang, and other phrases (“like”, “ya know”, “stuff”) that allow you to feel comfortable when communicating
Text talk (LOL, JK, :-), OMG, etc…)
Formal
The use of standard English, with careful pronunciation, correct grammar & spelling, variety of vocabulary, and full sentences. Expected in the workplace.
Why is formal language important?
People associate the way you talk with the type of person you are and the level of education you have received.
Employers hire people who sound intelligent.

5. Comm. Direction All should be respectful and appropriate for the workplace.
Downward
Managers to workers
Ex: new policies or instructions
Lateral/Horizontal (across)
Among peers/equals
Ex: working on projects together
Upward
Workers to managers
Ex: requesting permission or status reports

6. Nonverbal Communication Communicating without, or in addition to, SPOKEN words.

7. Warning: If NV doesn’t match Verbal you could confuse the receiver.
Nonverbal Importance
Should reinforce your message
Helps understanding and remembering.
Feedback:
Helps the sender know what the receiver is feeling about the message.
Warning: If NV doesn’t match Verbal you could confuse the receiver.

8. Nonverbal Elements Facial Expressions Gestures Appearance Posture/Walk
Touch
Eye Contact
Space/Proximity
Sign Language
Written: Signs, texts, s, etc…
Paralanguage
Laughing, Crying, Sarcasm, etc…

9. Proximity/Space
Stores or malls where you do not have a lot of acknowledgement, other than a head nod.
Close friends & relationships
Business conversations
Comfortable for conversation b/w friends & acquaintances

10. Not what you say… but how you say it.
Paralanguage
Not what you say… but how you say it.
Rate: speed
Too fast or Too slow
Pitch: emphasis/inflection
Monotone: one pitch
Sarcasm
Tone: “Feeling” of your message
Bossy
Volume
Articulation: Crisp and distinct syllables
“Coulda”, “gonna”, “hafta” (these are slang!!)
Laughing, crying, yawning, pauses, hesitations