0. MAPS KIOSKS Indoor Wayfinding System Replacement
Executive Sponsor: Chris Siebenaler
Project Owner: Brad Shaink

1. Maps kiosks Helping patients find their way Wayfinding
Maps App comes later
Helping patients find their way
Replacing existing old technology and screens with new, updated system and touchscreens
Process
Install new screens first
Then install new software
Meaning, for a little while, you may see new screens with old technology
Wayfinding

2. Maps kiosks
Wall-mounted and free-standing

3. Maps kiosks Up-to-the minute information
We can easily reroute as needed
Indoor walking paths around restricted areas
Outdoor paths to bypass construction zones
Patients can search for many points of interest
Physician directory to find their doctor
Restaurants, gift shops, restrooms, Medical Records and many more places

4. Employee responsibilities
Get informed
Try out Maps kiosks in the hospital
Be prepared to answer patients’ questions about the kiosks
Communications to managers: ensure your employees are prepared to answer patient questions

5. Timeline Campus Go-Live Status HMWB 2016 Sept. 12 Complete HMSL Dec. 6
HMSTC
2017
March 28
HMTW
June 1
In progress
HMW
Aug. 29
HMH
Dec. 5
HMSJ
2018
HMSTJ
May 1
North Tower
Aug. 18

6. Preparation Hardware Kiosk content reviews Routes Campus maps
Physician content
Department content
Routes
Tested by project team, but content requires signoff

7. Content Review

8. Department Content Departments patients look for most often
Perioperative
Guest Relations
Volunteering
Medical Records
PT/OT
Emergency Services
Recommended naming convention
Practice/Department Name
Building, Address, Floor, Suite, Phone

9. Physician Content MOBs Outpatient departments and clinics Physicians
Weight Management, Pulmonology, Sleep Medicine, Cath Lab, Breast Care Center, Lung Center, Infusion Center, etc

10. Physician Content Naming Convention Last Name, First Name, Credentials
Practice/Department, Building, Address, Floor, Suite, Phone

11. Communications Plan

12. Tactical Plan Overview
Media
Tactics
Marketing/ Communications
Collaborate to provide messaging for inclusion in hospital communications
Presentations
Sr leadership
Management Assembly s
Project-branded s to everyone - coming [date]
Weekly, beginning five weeks before launch
Project-branded s to everyone - coming tomorrow
Project-branded to everyone - available now
Physician IT News-branded to physicians - coming [date] (physician awareness in case of patient questions)
Physician IT News-branded to physicians - available now
Project-branded s to leadership about kiosk changes
Digital
MADI boards
Screensavers
Websites
help.houstonmethodist.org/maps (resource for management to include Meeting-in-a-Box toolkit)
MethodistDocs.com
Flyers
Key messages

13. Sample Deliverables Notifications
Flyer - linked on , on Help.HoustonMethodist.org/Maps

14. Sample Deliverables
MADI board
Maps IT Help page

15. Questions?