1. New Milton Health Centre PPG Group meeting Monday 22nd May 2017

2. PPG Demographics 126 members Aged 23-94 72 females,54 males
Engagement over the last year -12 left the practice +5 new members

3. Promoting the PPG
We continue to hand out PPG sign ups with new patient forms.
Patients can complete forms in Reception or online.
Information about the PPG is on our website, Facebook and in our waiting room folder.
Early 2016 we sent 5221 PPG invites to patients (3078 texts and s). Did not repeat due to poor response rates.

4. CQC INSPECTION
In January 2017 we were inspected by the Care Quality Commission, the independent regulator of all Health and Social Care Services in England. They rated our services as
Key findings: 
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Patient feedback was consistently positive.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• Information about services and how to complain was available and easy to understand.
• There was an open and transparent approach to safety. Risks to patients were assessed and well managed.
• The practice used care registers to identify those patients in need of additional support and assistance.
• There was a focus on the needs of each population group registered and recognition of the higher than average elderly population.
• The practice was proactive in identifying patients with caring responsibilities and delivering advice and support to this group.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was an innovative approach to delivery of care and the practice piloted new services.
• The practice demonstrated a commitment to health promotion and prevention of poor health.

5. Practice statistics 2016-17 Total Appointments - 53,696 GP -32,108
Nurse/HCA -18,498
Home Visits ,090
ECG
The Practice - 1,377
Total DNAs ,080 (3.9%)

6. Practice changes
Dr. Dominique O'Carroll-Bailey joined as a partner.
Dr Sarah Prendergast joined us as a salaried GP
Sandy our Diabetic and Urgent Care Nurse retired in March after 15 years caring for our patients
Kate our respiratory nurse left and two new nurses joined Lynsey Smith and Laura Liddiard.
Jenny our phlebotomist left and Stella started
In May 2016 we started our Community Café, as part of our Dementia friendly work . It has been running for a year. We often get local Alzheimer's Society representative, people from carers associations and community police present.
COMMUNITY CAFÉ
Everyone is welcome at our Community Café which is 'Dementia Friendly'. The Cafe is held in The New Milton Health Centre on the 2nd Wednesday of each month from 10am until midday. Join us for some coffee/tea, cake and company. We ask for a small donation of £1.50 to cover the running costs.

7. FFT-patient feedback 2016-17
1077 responses –less participation
82.6% would recommend us
9% would not recommend us
8.3% Not answered or neutral
874 patients comments all responses have been displayed in main entrance and on website.
Repetitive –only 3 new actions (16 in 2015)
How completed: Online Paper -153 App-107

8. Patient Education
Through out the year we have worked hard to give patients information via:
Quarterly Newsletters
Face book posts
Website
Posters
Displays in the main entrance.
We took part in national health promotion weeks, health campaigns and local health initiatives.

9. Self Care week -Nov 16
Educating patients where to seek help from NHS services and when to treat common winter ailments at home.
Using the Pharmacy.
Overuse of antibiotics.
Staying active
Eating well

10. National Immunisation week April 17
‘Vaccines for life’-check you have had the vaccines needed at every age.
Importance of child and teen immunisations.
To help stop infectious diseases spreading, at least 90% of the local population need to be properly vaccinated.

11. Dementia awareness week may
Encourage people to see GP if worried about memory.
Dementia support
Carer support.
Growing carers register.
3rd year
If you are a Carer please let us know. We are here to help you.
When you are a carer it is often difficult to have a real break or time off for yourself. You can get tired and run down, and your own health may suffer. Tell your GP that you are a carer and ask to be put on the carers register. In most cases the surgery can then Let you know about other organisations that can help; offer you a carer health check ; Give you a free flu vaccination and share information with you about the person you care for to help you in your caring role (with their permission).

12. Health campaigns & Information
April –’One You’ (How are you quiz)
May -When will I feel better, Online services
Aug -Connect to support Hampshire,
Forgotten something
Sept -Flu Vaccinations, Elderly Drivers Awareness Week
Oct -GET WALKING HAMPSHIRE, Breast Cancer Awareness Month, Stoptober
Dec -Sepsis
Jan -Smear for smears
Feb -Stroke information
Connect to Support Hampshire is a new online guide and directory of local services for adults with care and support needs. If you do not have a computer at home you can ask for help at New Milton Library.
When will I feel better: Recent studies have shown that patents often underestimate the length of time it takes to get better from common ailments. This means the NHS services are being used unnecessarily, as patients seek medical intervention too soon.
We are supporting 'GET WALKING HAMPSHIRE' a campaign to get people walking more.
Being inactive shortens lifespan by 3–5 years as it significantly increases the risk of cancer, heart disease, stroke and diabetes by 25–30%.

13. Technology for us and the patients - Mobile and emails
We would like to send more correspondence via and/or text message
We continue to encourage patients to update contact details via PPG Newsletter ‘Keeping us informed’/ Posters/Newsletters.
Patients can provide us with contact details via: website/online services/change of address forms/ Reception/ new Registrations
We now have -Mobiles: 5683 (688 more)
- s: 2074 (183 more)
This is great-but we still need more!

14. Technology for us and the patients - Website
Our website is up dated at least weekly and full of information from the practice.
 118,568 people visited it in the last year
On average 10,000 per month
Same web address
To see our posts.

15. Technology for us and the patients - SYSTMONLINE UPDATE
Patients can now view a variety of test results and access ‘read coded’ medical record following NHS guidelines.
To be able to use these extra functions you will need to apply at the practice. Please ask at reception for a form if you wish to have the extra access. 

16. Technology for us and the patients – E-consult
We have been using E-consult since the beginning of Jan 2016.
You can use E-consult to contact our doctors. You will get a response within 2 working days.
You can request admin help e.g. Blood test forms, sick notes and referral letters.
149 Patients have had an E-consult appointment. On average 3 per week.

17. A Bit More! Flu vaccination uptake
Many areas higher, pharmacies took some patients, we still struggle to get patients to engage. Can you help?
Non-Emergency Hospital Visits Patient Transport.
Patient Transport is only available for those with a genuine medical need. This need is set by the NHS not the Practice. If a patient is able to travel in a car, taxi or public transport they need to make their own way to hospital. If patients are worried about the cost of transport they may be able to reclaim costs by completing a HC5 – Claim Form. Can you help?
New opening times of The Practice:
Monday- Friday: 4pm- 8pm
Saturday: 8am – 4pm
Sunday: 10am – 2pm
“The Practice” contact during above only
We invited many people in for the Flu vaccine at least 3 times with no response.The reason many of our patients gave for choosing to not have the vaccine was that it had ‘given them flu in the past’. This is a myth and not possible as the vaccine contains an inactive form of the virus. Patients who forgot to have the vaccine in the Autumn also believed it was then too late to have the vaccination. This is also untrue as over the last few years the number of cases of influenza has peaked in March. In recent months over 100 of our patients have needed medical attention for influenza and many more have be unwell and treated themselves at home. Many people could have avoided the illness if they had the vaccine. Flu is more likely to cause severe illness in pregnant women than in others, due to changes in the immune system during pregnancy. Please have the vaccine if you are pregnant during next flu season.For 2017 the flu vaccination is available from late September so make a note in your diary to look out for our flu clinics.

18. Any Questions?