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SAFE 101 NSC Chapter 20
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Product Safety Management
PSM Create a safer product Reduce product liability risk BORING VIDEO
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Costs of Product Liability
Technical Costs Accident Costs Legal Costs Insurance Costs
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Product Safety Management
AUDITING Evaluate product during Design, Manufacture, Distribution, Sale, and Customer use Control hazards through safety management
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Product Safety Management
ENGINEERING OR DESIGN FUNCTIONS Safety audit process Formal design review Codes and standards Human factors
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Product Safety Management
ENGINEERING OR DESIGN FUNCTIONS Critical parts evaluation Packaging, handling and shipping Warning labels Hazards involved in product use How to avoid these hazards Consequences of not following warnings
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ANSI Z5 35 HOT COFFEE http://www.youtube.com/watch?v=xuMfM2UARf8
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Product Safety Management
MANUFACTURING DEPARTMENT Follow sound manufacturing processes Quality control Record keeping
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Product Safety Management
SERVICE DEPARTMENT Adequate service Customer contact Complaints, reactions, compliments LEGAL DEPARTMENT Review all documents Coordinate with all levels
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Product Safety Management
MARKETING DEPARTMENT Accurately represent use and limitations of product Display only in safe operating mode Include disclaimers PURCHASING DEPARTMENT Assure all raw materials or sub-component are safe
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Product Safety Management
HUMAN RESOURCES Assure workers are properly selected and trained RISK MANAGEMENT DEPARTMENT Involved at all steps Specification and purchase of insurance
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Product Safety Management
PUBLIC RELATIONS DEPARTMENT Accidents Recalls
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Product Safety Management
QUALITY ASSURANCE AND TESTING Manuals with procedures Design Suppliers QC/QA Record keeping
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IN CLASS ASSIGNMENT INSTURCTIONS
Know exactly how to do the task. Plan how to write the steps in order. Write instructions beginning with a verb. Write each step as a small piece. Include warnings as pre-steps. Write the steps logically in order. Review and edit your instructions carefully. Express steps in the positive. Avoid expressing opinions, preferences or choices.
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Product Safety Management
CONSUMER PRODUCT SAFETY COMMISSION (CPSC)
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Duty, Breach & Causation
NEGLIGENCE CASE KEY AND PEELE Duty – What you owe to someone. Breach – What you did outside of your duty. Causation – Proof of direct link between breach and duty Damages – Cost of experience
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