1. Thank you for joining today’s Voice of Nursing Community of Practice Forum. National Patient Care Services is the host for these forums. I am _________, and I/we will be the facilitator(s) for today’s Forum.
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NCAL – Vacaville Medical Center
Presenters:
Kim Menzel, CNE, COO
Cherie Stagg, MCH Service Director
June 16, 2016
The Voice of Nursing Community of Practice Forum Pam Jensen, NPCS Senior Project Manager

2. Voice of Nursing Community of Practice Forum
Monthly interactive forum for Kaiser Permanente teams, facilities and/or regions to share their on-going activities, best practices and challenges to:
Embed the Kaiser Permanente Nursing Vision, Values, and Professional Practice Model
Drive nursing professional practice goals
Improve patient outcomes
Learn from others, get new innovative ideas, identify potential obstacles to speed and spread your own process
Presentation slides will be posted on the Nursing Pathways website.
To minimize noise, please put yourself on mute during the presentations. Do not place the call on hold.
Before we get started, let’s review a few housekeeping items.
Read Slide
If you have any questions or comments for our speakers, we will have a Q&A session at the end. Or, if you prefer, you can post your questions in the chat box.

3. The Voice of Nursing Community of Practice Forums (CoP) Forums
Time: 9:00 (10 mins)
Introduce self and team members present.
Thank you (leader champions) who have committed to these two (three) days to provide you time to create your strategic plan for the enculturation of the KP Nursing Strategy: Vision, Values, and Professional Practice Model. We call the toolkit we are presenting to you today: The Voice of Nursing
A few basic assumptions:
You are all here because you want to be
You are passionate about your practice
You will be fully present these few days we have together.
Out of respect for one another…..No laptops, no smart phones during the session.
Time will be provided during breaks and lunch to check on s, etc.
Tent cards – please write your name on these tent cards to help our team remember all of your names
We will begin with a centering exercise……
The Voice of Nursing Community of Practice Forums (CoP) Forums
NCAL - Vacaville
June 16th, 2016
Kim Menzel, CNE/COO, Elizabeth Bigby, DCEPI & Cherie Stagg, MCH Services Director

4. Vacaville Voice Of Nursing
Our Team
Vacaville Voice Of Nursing
Leadership Team
Name
VON Role
Jonathan Pulido
Joseph Camp-Bell Kim Menzel
Elizabeth Bigby
Cherie Stagg
Karrie Powell
Randall Rentschler
Brandon Pace
*Lilly Brown
*Michelle Bushong
Infrastructure
Education
Executive Sponsor
Project Lead
Evidence / Evaluation
Inspiration
*not pictured

5. Voice of Nursing Current Work
Coming Soon: Posters Advancing Art and Science of Nursing
First Poster Completed and Being Distributed to units.

6. Voice of Nursing Current Work
Weekly Socialization Inspirational Quotes to Nursing Leadership by Nursing Leadership

7. Voice of Nursing Current Work
Front Line Leader VON Orientation & Engagement Session
Goals of the Day:
VON Orientation
Connection to Work Already Being Done
Create Action Plans for Each

8. Voice of Nursing Current Work
“Happiness Advantage” by Shawn Actor presented to Front Line Nurses at the Nurse Quality Forum May 2016

9. Voice of Nursing Current Work
Department Quality Councils
Post Anesthesia Care Unit – Department Quality Council
The Department Quality Council addresses department issues through collaboration among the team members and the frontline staff.
Improve the quality and safety of patient care
Identify safety issues in the work environment
Identify barriers and gaps in patient care. Develop, design, implement solutions and monitor processes to ensure their effectiveness and consistency
Review and evaluate team performance
Family Birth Center – CARE Day
The CARE Day Interdisciplinary Council addresses quality care issues by supporting nurses and other frontline staff to develop interventions, design new processes, and adapt ideas from others that improve care. It is a group that collaborates to ensure exceptional, safe and quality obstetric and newborn care across the continuum.
C = Care Experience and Patient Family Centeredness.
A = Accountability (review of practices and accountable to team and patient needs).
R = Reliability (quality drivers – breast feeding / Workplace Safety).
E = Excellence and Empowerment of team.
Other Service Lines Coming Soon……..

10. Voice of Nursing Current Work
“Oh the Places You’ll Go..” Nurse Leader Off-Site Connecting Care Experience & Professional Practice

11. Voice of Nursing Current Work
Assistant Nurse Manager Development
Actions:
Implemented AONE ANM Competencies
Developed Robust Orientation Process for all new ANMs
Held Open Forums with ANMs and CNE Monthly
ANMs Role Model the Professional Practice of Nursing
Results:
Decreased Turnover
Increased ability to recruit and fill vacancies

12. Performance Improvements
Care Experience
VON 1st Leader Kick-Off
VON Leader
Reset

13. Performance Improvements
Care Experience
VON 1st Leader Kick-Off

14. Performance Improvements
C-Diff Process Changes and Successes

15. Voice of Nursing Toolkit
Is your site using the VON Toolkit on the KP Nursing Pathways website?
All leaders are connected to the toolkit.
signatures for socialization
PowerPoint - Orientation to the Nursing Vision, Values, and Professional Practice Model
Brochures avail on units.

16. What We Have Learned…. Connect to Work Already in Process
Don’t make it about “one more thing to do” connect to the work already being done. Do Not Recreate the Wheel…Don’t make it harder than it really is!
Nurses truly believe in professionalism and honoring the “Voice of Nursing”
Don’t forget to connect to the “why” - our patients- our families-our teams
Providers need to be included.
Use Unit Based Quality teams to lead the work.
Build on your recognition programs as you grow.
Connect to the Data Already Being Measured
Use the resources you already have!
HCAHPS
Quality Dashboards (C-Diff, HAPU, CAUTI, etc)
People Pulse

17. What We Need Help With… Ideas on How to Keep It Moving?
How do other facilities navigate morale negativity and still honor professional practice of Nursing?
What team building ideas and morale boosters have other facilities done to build relationships both inside the facility and outside?

18. Q & A

19. Voice of Nursing Toolkit
KP Nursing Pathways Website
The Voice of Nursing Toolkit is on the KP Nursing Pathways Website and has a vast amount of tools for sites/regions.
The Voice of Nursing Toolkit continues to grow…

20. How to Open the Voice of Nursing Toolkit
Go to KP Nursing Website
Click Nursing Strategy (top brown bar)
Go to the Voice of Nursing Toolkit
Login with user name and password
If you attended a VON 1.0 Workshop a user name and password was ed to you. Please contact if you are require a user name/password to be sent to you.

21. Voice of Nursing Toolkit
Action Plan and Timeline Acts with Compassion ANA Code of Ethics Behavior Interview Tools Bookmarks Brochure Communication Plan Template Gap Analysis Hardwiring Hard Stuff Infograph KP Nurse Branding Positioning KP Nursing Professional Practice: Introduction to the Voice of Nursing Leadership Orientation to VON
Nursing Pin
Nursing Recognition
Orientation to the Nursing Vision, Values, and Professional Practice Model:
power points and facilitator guide
Facilitator guide for health care workers and support staff
Power point for health care team orientation
Pre-Post Survey
Posters
Professional Nursing Practice : An Update
Professional Practice Grid
Reference Materials
Signature Packet
SWOT Analysis
Thank you cards
Wallpaper
Whitepaper: 7 Strategies to Maximize Potential
Tools located: KP Nursing Pathways Website

22. Pre-Post Professional Practice Survey
16 Questions
Sample pages 1 & 3

23. Instructions - Pre-Post Survey Professional Practice
Pre-Post Professional Practice Survey
The pre-survey is used as a baseline to better understand the current state
The post-survey validates the understanding of the Vision, Values, and Professional Practice Model
Regions/sites can summarize strengths, opportunities, and next steps
Regions/sites are encouraged to document gaps and create an action plan
SurveyMonkey
NPCS has created a Pre-Post Survey in SurveyMonkey for regions/sites to administer
NPCS can transfer this “ready to go survey” to any site
Please forward your paid SurveyMonkey username to
The survey will be completely transferred to your site to collect and analysis results

25. The Voice of Nursing – Introduction & White Paper
KP Nursing Professional Practice Introduction to the VON
KP Nursing Values:
Professionalism
Patient & Family Centric
Compassion
Teamwork
Excellence
Integrity
VON White Paper
7 Strategies to Maximize Potential
Professional Practice
Professional Development
Leadership
Quality & Safety
REBP
Workforce
Technology & Informatics

26. KP Nursing Pathways Website
Signature Block
Desktop Wallpaper
Thank You Cards

27. Voice of Nursing Accountability & Sustainability
Action Plan & Timeline (In Toolkit)
(30 days post – Site to forward to NPCS)
Check-In Call
(3 months post – NPCS will contact site and schedule call)
Gap Analysis Self-Assessment Tool (In Toolkit)
(Due June & December annually)
Community of Practice Forums
(Bi-monthly CoP Forums) – NPCS will contact the site to schedule
Site Visit
(Approximately 12 months post – NPCS will contact to schedule)
Tools located:
KP Nursing Pathways Website
Nurse Communication Composite Score
NKE+, Hourly Rounding, Leadership Rounding
HAPU 2+ Unstageables
Falls Moderate to Severe Injury
Pain Management
CAUTI (Catheter-associated Urinary Tract Infections)
CLABSI (Central line-Associated Bloodstream Infections)
Pre-Post Survey to measure Professional Practice knowledge
Track nurse recognition programs
Track utilization of “Professional Nursing Practice: An Update: on KP Learn and/or HealthStream
Measure nurse environment with a national data base to support professional practice locally

28. Q & A