1. 21st Century Sport Programmes
Student Tennis Conference
1 April 2017

2. Me!

3. Innovation Scale People Aim Outcomes
What are the challenges your network of project delivery staff face?
Where can SG add value?
Ealing: “we really struggle with how to communicate what we achieve”
“We don’t always now what success if really going to look like at the outset”, e.g. the brief is to engage and provide positive impact, but what the positive impact is can be unforeseen
- Stakeholders don’t necessarily understand how DS sessions/activities differ from more standard activity programmes
- Stakeholders have different expectations for what participation, regular participation and success look like and what a realistic activity habit look like
Observation and surveys: staff views on end users are critical, both to understanding what end users want, what’s working and to spotting future trends
Scale
Aim

4. Innovation – task 1 Split into 2 groups Group 1 to define innovation
Group 2 to write down synonyms for innovation
3 minutes

5. “Creating a new solution to a problem”
Definition:
“Creating a new solution to a problem”
Innovation

6. Aim
Acquisition
Retention

7. People Self Object Social Expectations Experiences Outcomes Security
Identity
Mastery
Object
Empowerment
Engagement
Achievement
Social
Belonging
Nurture
Esteem
Expectations
Experiences
Outcomes
“The Forbes Mindsight Matrix” The Science of Why, David Forbes, 2015

8. Innovation – task 2
As a group highlight what you want to know about the customer (the year olds). Write on a sheet and review.
2 minutes

9. Scale 1. Innovator 2. Field Team 3. Leisure Operator 6. Player
5. Coach
4. Centre Manager

10. Innovation – task 3
For the 13 – 17 year olds – who are your key delivery partners going to be?
How are you going to encourage them to deliver for you? – Group feedback.
5 mins

11. 21st Century Sport Programmes
Student Tennis Conference
1 April 2017