1. Strengthening of the tax administration’s capacity
How Australia uses management tools and techniques
Presented by
Andrew Reed
Assistant Commissioner
Australian Taxation Office
22 October 2009

2. Overview Our strategic statement Organisational structure
Planning and reporting
Governance
Measuring our effectiveness
The intranet
International Co-operation

3. Our strategic statement
Our mission
Our vision
Our strategic approach
Our values

4. Our mission – why we exist
To effectively manage and shape the administrative systems that support and fund services for Australians

5. Our vision – what we want to be
To work with the community in the fair administration and effective management of the tax system to add value to our nation .

6. Our strategic approach
To optimise voluntary compliance and make payments under the law in a way that builds community confidence

7. Our values Being fair and professional Applying the rule of law
Supporting taxpayers who want to do the right thing and being fair but firm with those that do not
Being consultative, collaborative and willing to co-design
Being responsive to challenges and opportunities

8. Organisational structure
Five sub-plans
Shift from ‘tax type’ to ‘function’ or ‘taxpayer segment’

9. Five ‘sub-plans’ Operations Compliance Law People and Place
Enterprise solutions and technology

10. Shift from ‘tax type’ to ‘function’ or ‘taxpayer segment’
Efficiencies
Specialist or dedicated operational units such as call centres
Maintain focus on enablers such as information technology
Leadership

11. Planning and reporting
The Corporate Plan
The ATO Plan
Sub-Plans
Business Line Plans
Branch and team plans
Performance and development agreements

12. Governance
External arrangements
Internal mechanisms

13. External governance Formal accountability to Ministers and Parliament
Oversight by parliamentary bodies
Performance and financial audits by the National Audit Office
Inspector-General of Taxation
Ombudsman Office

14. Other governance mechanisms
Publication of plans and reports on performance
Consultative forums, independent surveys and media scruitiny
Internal audit and fraud control and prevention functions
Audit committee with external members
Independent Integrity Adviser

15. Measuring our effectiveness
Operational efficiency
Our effectiveness
Community confidence in our administration
Our effectiveness in optimising compliance

16. Individual registration example
Statistical Agency (ABS)
Tax Office data
Comparison
2008 raw data
21.3 million
17.7 million
83%
2008 data adjusted
15.9 million
16.3 million
103%

17. Our intranet
Information
Communication
Human resource (people) systems

18. International Co-operation
Assistance programs
Joint International Tax Shelter Information Centre (JISTIC)

19. Questions? © COMMONWEALTH OF AUSTRALIA 2009
This presentation was current in October 2009