1. Fusion Customer Hub – Integration

2. Presentation Overview
Fusion Apps and CRM – Integration Tools, Interfaces and Patterns
Fusion Customer Hub
Interfaces for Process/Data Integration
Interfaces for Batch Integration
Integration Patterns
Roadmap

3. Fusion Applications: Composers
Need Screen Shot for Page Composer
Need Screen Shot for Processor Composer
Need Screen Shot for Report Composer
Application Composer enables business users to extend the application with new objects and attributes
Page Composer enables business users to customize the look and feel of the user interface
Process Composer enables business users to easily modify business processes
Report Composer enables business users to easily create & modify reports

4. Customization and Integration
Tools
The Fusion stack provides many composers and tools to assist with application customization.
Fusion CRM provides an additional composer to assist with changes to the object model and dependent artifacts.
These tools must be used in concert to build full featured integrations.

5. Tools and Deployment Options
Family of Composers
Application
Composer
Page
Composer
Process
Composer
Report
Composer
Family of Composers used regardless of deployment option…

6. Three Primary Integration Styles
UI Integrations / Mash Ups
Process and Data Integration
Bulk Data Management
Web Services
Events / Scripting
Flow Control / Orchestration

7. UI Integrations & Mash Ups
Show data from external sources in fusion apps, or vice- versa
Interactive or read only
Hyperlinks/deep linking

8. Process and Data Integrations
Rich library of public web services for CRM objects
SOAP 1.1
Stateless
Supports object model extensions from Application Composer
Configurable events and workflow for outbound messaging
Custom business logic through Groovy script
Web Services
BPEL

9. Process/Data Management
Standard Web Service Operations
Type
Method Name
Description
Create
Createobjectname
Creates a single record along with associated child records
GetByKey
Getobjectname
Retrieves single record information by Primary key (e.g. Opportunity ID)
Find
Findobjectname
Finds and returns a list of object view rows based on the selected view object's query statement
Update
Updateobjectname
Updates a single object view row
Merge
Mergeobjectname
Updates an object view row if one exists; otherwise, creates a new one
Delete
Deleteobjectname
Deletes a single object view row
Deletechildobjectname
Deletes associated child objects , such as “deleteOpportunityRevenue”
Process
processobjectname
Performs a Create, Update, Delete, or Merge operation on a list of object rows. The specified operation is applied to all object rows in the given list.
ProcessChangeSummary
processCSobjectname
Performs a Create, Update, or Delete operation on a list of object rows. Different operations may be applied to different object rows

10. Process/Data Management
Events and Scripting
Configure events/scripts declaratively at runtime via CRM Composer
Available events and actions
Scripts are authored in Groovy
Perform complex operations (conditional branching, loops, etc.)
Event
Action
Object Workflow
create, update
Send
Create a task
Update fields on the associated object or its child object(s)
Call an external web service (e.g. outbound call)
Server Events (EDN)
pre/post insert, update, commit, rollback
On-premise Integration – Create subscriptions and call external events.

11. Bulk Data Management Flat file Import and Export Scheduling
csv/xml formats
Immediate, future, recurring
Any size file
Supports object model extensions from Application Composer
Reusable mappings
Import
Export
Flat File
Flat File
Fusion CRM

12. Bulk Data Management File Based Data Export ADF
Setup & Schedule Export
External system or user
Invoke Export via Web Services
Bulk
Export
Request & Retrieve .csv
.csv file
ADF
ADF
Bulk Export Generator
Custom Extension ADF objects
Fusion CRM OD
Fusion CRM Schema
CRM
Composer

13. Bulk Data Management File Based Data Import ADF Bulk Import Generator
Interface Tables
Fusion CRM Schema
Text delimited or xml file
Bulk Import
ODI
File Repository
Web-based Import Tool
Bulk Import Generator
CRM
Composer
ADF
Custom Extension ADF objects

14. Oracle Enterprise Repository (OER)
Unified Repository for Integration Assets
Oracle Fusion Applications
CRM HR
Financials
Supply Chain
Projects
Oracle Apps Unlimited
Custom Applications
Legacy
Third Party
ISV
SaaS
Oracle
Enterprise
Repository
Catalog of Your Integration Assets:
Web Services
Service Data Objects
SOA Composites
Interface Tables
Events
And more…
Oracle Fusion Middleware

15. Integration Interfaces and Options
Fusion Customer Hub
Integration Interfaces and Options

16. Fusion Customer Hub
Interfaces for Process/Data Integration – Web Services
FCH exposes standard web-services for Org, Person, Group, Locations and other key entities.
OrganizationService – create/update/get/find operations
PersonService - create/update/get/find operations
GroupService - create/update/get/find operations
LocationService - create/update/get/find operations
Granular web-services for other child FCH entities.
Support for CRM extensible attributes in all services.
Standard Operations in all services
Create, Update, Delete, Merge (Upsert), Process (for a list of rows)
Special operations like getPersonByOriginalSystemReference, getPersonsFilteredByPartyUsageCode, getPersonsFilteredByPartyUsageFilterRuleCode
Sync and Async versions available for standard operations.

17. Fusion Customer Hub
Interfaces for Process/Data Integration – Web Services
Data Quality Web Services – Matching and Cleansing
Matching enabled for person, organization and address objects OOTB
Cleanse service cleanses and validates addresses across all countries.
Support for CRM extensible attributes in all services.
Operations:
matchOrganization - Find duplicate Organization records in Fusion App DB
matchPerson - Find duplicate Person records in Fusion App DB
matchLocation - Find duplicate Location records in Fusion App DB
cleanseAddress - Validate and correct address

18. Fusion Customer Hub
Interfaces for Process/Data Integration – Object Workflow
Support for creation of Object Workflows available on key Hub Entities:
Organization Profile, Person Profile, Group Profiles (REL6+)Address, Contact
Define actions like Create Tasks or Notes; Send s etc.
Call external web-service – can be used to publish messages from Fusion when Hub records get modified.
Can be used in Cloud or On-Premise deployment scenarios.

19. Fusion Customer Hub
Interfaces for Process/Data Integration – EDN Events
EDN events defined on all FCH entities. Events raised upon creation/modification of records.
Define Mediator SOA composites to listen on EDN events and build integrations with external systems.
Limitation:
Not an option for Cloud deployments. Mediators need to deployed on same SOA server and domain as Fusion App

20. Fusion Customer Hub Interfaces for Batch Integration - Import
Support for loading Customers(Organizations), Contacts (Persons), Groups, Hierarchies, Employee/Resources, Classification Codes etc.
File-based import
For use in Cloud or On-premise deployment scenarios.
Can use CSV or XML files.
Web-services available to submit and monitor file-import jobs.
Support for CRM extensible attributes.
Data Import
For On-premise deployment scenario.
Populate interface tables using SQL scripts or ETL tools.
Allows precise definition of data to be created or updated.

21. Fusion Customer Hub Interfaces for Batch Integration - Export
Each FCH entity can be exported as a CSV file at a table level
Supports filtering of data based on last-update-date or other attributes
Limitations:
Data between different objects/files hard to correlate
No correlation to Import – Exported files cannot be import.

22. FCH Integration – Possible Topologies
Cloud to Cloud Integration logic can be hosted on OPC using Java Service or Messaging Service (Preview)
Oracle
Public
Cloud
Customer
Cloud
Oracle Java Service
Customer App
FCH
Oracle Messaging Service
Oracle
Public
Cloud
Oracle SOA Suite or other Integration Middleware
Customer
On Premise
Cloud to On Premise or On Premise to On premise. Integration logic should typically be hosted on a on-premise integration middleware.
Web Services, File Import, Object Workflow
FCH
Customer App
On Premise
Oracle SOA Suite or other Integration Middleware
Customer
On Premise
Web Services, File Import, Object Workflow
FCH
Customer App

23. Fusion Customer Hub Cloud based Integration - Interfaces
Real-time Process/Data Integration Interfaces:
Use standard web-services to create/update data in Hub
Publish data from Hub using Object Workflows
Use Find or DQ web-services to query data from Hub
Batch Integration Interfaces
Use File based import to batch create/update customers, contacts, groups etc
Use File based export or Find operations, to query data in bulk from Fusion.
Deployment for integration logic:
Can be hosted on Oracle Public Cloud using Messaging Service (Preview) or Java Service

24. Fusion Customer Hub On Premise Integration Options
All options available in cloud deployment +
Real-time Process/Data Integration:
Can use subscriptions to EDN events to receive event notifications and publish to external systems
Batch Integration
Can use Data Import to directly load interface tables and import in bulk for create/update of customers, contacts, groups etc
Data can be queried using ETL tools directly from Fusion Hub.

25. Fusion Customer Hub Roadmap for Integration Features
Uniform Import and Export with consistent Objects
Consistent data formats.
Support for round-trip between import and export.
Enhanced Composite Web-services.
Eg: Encapsulate support for creation of addresses when creating Organizations or Persons.
Composite EDN Events:
Org, Person, Group business object level events that encapsulate child objects.
Comprehensive Integration Framework integrated with Oracle Public Cloud
Out-of-Box integration with Oracle Messaging Service and Java Service. Eg: ability to publish to JMS queues on Oracle Public Cloud.
Spoke specific publish and subscribe definitions.