1. Chapter 1 Communicating in Your Life
BOOT CAMP:
Week 1
Chapter 1
Communicating in Your Life
Copyright South-Western Cengage Learning

2. The Communication Process
Message
Sender
Receiver
Channel
Feedback
Noise
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Senders and receivers are important elements in the communication process.
1.1 The Communication Process and Its Forms

3. The Communication Process
Message – idea expressed by verbal or non verbal symbols. This includes something spoken, written, gestures, postures, color, light, facial expressions.
Sender – person who creates and shares a message.
Channel – mode or form used to send a message.
Feedback – the response of a receiver to a message. Can be non verbal or verbal or no response at all.
Noise – is any type of disruption that interferes with the transmission or interpretation of information from the sender and the receiver. There are different types of noise, such as physical noise, psychological, semantic, and physiological.

4. Communication Cycle
Message
Receiver
Feedback
Sender
Channel
Noise

5. Purposes of Communication
Obtain or share information
Build goodwill and image
Goodwill is a positive feeling or attitude toward others
Persuade
Persuade means to convince others to adopt an opinion or take a certain action.
Build relationships and self-esteem
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People communicate in meetings to share information.
1.1 The Communication Process and Its Forms

6. Types of Business Communication
Communication inside the company and with customers and others outside the company
Formal and informal communication
Formal – supervisor to those he/she leads
Informal – does not follow lines of authority
Communication direction
Travels up and down or across (lateral)
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Communication among peers is called lateral communication.
1.1 The Communication Process and Its Forms

7. Written and Oral Communication
Written is best for providing a record of information exchanged.
Written is best for referring back to it as necessary.
Written allows for the receiver to revise message until it is logical and clear.
Oral is fast and allows the receiver to give immediate feedback.

8. Protecting Confidential Information
Confidential information is data that should be kept private or secret
Examples:
Patient health records
Employee salaries
Plans for a new product
Employees should not share confidential data with people who are not authorized to have it
1.1 The Communication Process and Its Forms

9. Communication Barriers
Things or conditions that interfere with communication
External barriers
Poor lighting, heat or cold, and noise
Document appearance
Closed communication climate
Internal barriers
Educational background, experiences, and biases
Lack of interest or motivation
1.2 Overcoming Communication Barriers

10. Audience Profile Questions
Overcoming Barriers
The sender’s duties
Audience analysis
Understand the receiver
Message environment
Symbol and channel selection
Seeking feedback
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The message environment affects how listeners receive a message.
Audience Profile Questions
1.2 Overcoming Communication Barriers

11. Overcoming Barriers The receiver’s duties
Reading
Listening
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Readers should select a quiet location that is free from distractions.
1.2 Overcoming Communication Barriers

12. Vocabulary audience analysis business communication channel
communication barriers
confidential information
external communication barriers
feedback
goodwill
grapevine
internal communication barriers
listening
message
message environment
nonverbal symbols
reading
receiver
scanning
sender
verbal symbols

13. Audience Profile Questions
What is the age and gender of the receiver?
Does the receiver have experience or education related to the topic?
What are the concerns and needs of the receiver?
What are the beliefs and viewpoints of the receiver?
Will the message make the receiver happy? sad? pleased? upset?
1.2 Overcoming Communication Barriers