1. Orchestra Pits Common and Not –So-Common SCC LIS Problems
Claudia Harrier
The Vancouver Clinic
LIS administration problems arise from time to time. This workshop will address ideas to organize problems and fixes. It will also address a sampling of those annoying problems which can be the “pits” because you know you have addressed sometime before.

2. Overview Introduction Organization Problems Help is on its Way
Conclusion/Q&A

3. Organization Card File Notebook Excel File
3 ideas to organize problem solutions

4. Advantages: Disadvantages: Convenient Portable
Can reference when on another computer screen
Disadvantages:
Not available when you are not in close proximity
Limited Space
Not searchable
CARD FILE

5. Advantages: Disadvantages: Print and store printed pages Portable
Can reference when on computer
Disadvantages:
Not available when you are
not in close proximity
Not searchable
Time-consuming to keep in order
NOTEBOOK

6. Advantages Disadvantages Searchable Easily organized
EXCEL FILE
Advantages
Searchable
Easily organized
Accessible everywhere
Can’t be displaced
Can “cut & paste” solutions
Disadvantages
Toggling back and forth if you do not have dual screens

7. Excel Worksheet
An example of an Excel file

8. PROBLEMS Personal Options View Interfaces Multisite Translation Table
Microbiology
Reference Lab
TAT Violations
Printers

9. Time-Out Open in Edit Mode Customized Settings Collect/Receive
PERSONAL
OPTIONS
Time-Out
Open in Edit Mode
Customized Settings
Collect/Receive
Change Password

10. Timeout too short Log out time Log out time too short
PERSONAL
OPTIONS
Timeout too short
Log out time
Log out time too short
Change Log out time
Security-Systems
Modify System Access
Change for role Or user.
SoftLab System Design
p. 3-45

11. Open in Edit Mode Open in Edit Mode
PERSONAL
OPTIONS
Open in Edit Mode
Open in Edit Mode
Can't edit without clicking on "edit" button
Open an order
Tools
Options
click on the options you want
This is also the place set the fields for the OE screen

12. PERSONAL
OPTIONS
Customized Settings
Screen view
Lost customized settings
Problem with servers and app was not saving settings
This is also where you set the fields for the Order Entry Screen

13. Collect and Receive Col/Rec
PERSONAL
OPTIONS
Collect and Receive
Col/Rec
Lost ability to col/rec--cannot see "col/rec all"
Usually this is a screen section adjustment

14. Change Password Pass-word How to change password
PERSONAL
OPTIONS
Change Password
Pass-word
How to change password
If role has this option–
Main Menu
Select Tools
Utilities
Change Password

15. Home
Order Entry
Keypad
Worklist
Instrument Menu
VIEW

16. Solving Problems with “View”
Main Screen
(KB & Melissa Craft)

17. Solving Problems with “View”
Order Entry --Tools --Options --Customize

18. Solving Problems with “View”
Worklists

19. Instruments —re-downloading Workstation —redirection/ downloading
After down-times
After upgrade
installs
INTERFACES

20. Instruments —re-downloading INTERFACES Instrument
Re-download order or list
Instrument Menu
Loadlist Tab
Select order(s)
Click 2nd icon OR for whole loadlist-click 1st icon
The whole loadlist download has the gray rectangle; the order(s) download has the yellow rectangle

21. Workstation —redirection/ downloading Instrument
INTERFACES
Instrument
Test not sent to instrument after re-direction
You must re-download after re-direction

22. After down-times Instrument
INTERFACES
Instrument
Test not sent to instrument after downtimes
You may need to re-download loadlist or test(s)

23. After upgrade installs INTERFACES Instrument
Test not sent to instrument after ugrade installs
You may need to re-download loadlist or test(s)
Upgrade may be to SCC or to instrument

24. Multisite Translation Table
Deleting Out-dated Rows
MSTT (Multisite Test Translation Table)
Deleting obsolete rows
Right Click on Row
For multiple rows, use Ctrl Y
David Niggli

25. Multisite Translation Table
“Impounding” Rows #
MSTT (Multisite Test Translation Table)
Activating/Impounding Rows
Activating--remove # in the first column
Inactivating/ impounding--add # in first column
Record action in Change Control log

26. Microbiology New antibiotic cards Resend microbiology
orders to instrument

27. Microbiology NEW ANTIBIOTIC CARDS New Lot Antiobiotic Cards
How to set up new card
Check the antibiotics
F5 Tx Table:PanelId--tx what instrument sends to SCC ID
Susep-Tst
Restart instrument IF
Restart auto-download
Restart auto-post

28. Microbiology Resending orders to instrument Down-load
Re-download orders to instrument
Instrument Menu-select Vitek
Create Load list for orders to resend
Select & Mark the order on the loadlist (red checkmark)
Select "Download selected order" or "Download all orders"
Knowledge Base 7554

29. Reference Lab
Group test going to
reference lab in error

30. Reference Lab
Ref Lab
In-House test is being sent to Reference Lab in error
Change the order of the tests in test set up so In-House test is on top.
Make a small change in the Ref Test and save so In-House test is on top

31. TAT Violation % TAT Statistics Ot: Violations Tests: Ordered By: Test
Viol in Percent
From Stephanie Yentsch

32. Printers Labels stuck in print queue
Blank labels printing between printed labels

33. Printers Labels stuck in print queue
Zebra Printer
Labels stuck in print queue
1. Printer on line? 2. Click on label--restart 3. Restart label printer 4. Cancel & restart label line from check printer

34. Printers Printer Printing blank labels between every printed label
Had staff turn off printer and then turn it on again--it took 3 tries but it worked.
This occurred after new labels were put on printer

35. Help is on its way SNUG Users’ Group Knowledge Base
Best group & great place for answers
Organize in your archived files
Cut and Paste to your own file
Knowledge Base
Takes a while to find things

36. YOU take the baton! Help is on its way
How do you organize your solutions?
What pits have you evercome?
What pits do you still face?

37. Questions & Comments Orchestra Pits