1. By: Kevin Chick M.A., Director of Human Resources and Safety
Controlling Chaos
Controlling Liability with Remote Employees Through Communication and Documentation
By: Kevin Chick M.A., Director of Human Resources and Safety

2. Guardian Pest Solutions
Just celebrated our 50 year anniversary
90% Commercial/Industrial
105 Employees
Employees live in 8 different States
85 Service and Sales Staff

3. One Main Corporate Office
Guardian DOES NOT have fulltime staffed branch offices
Corporate Office is in Superior, WI
All operations are coordinated from the Corporate Office
All Service Staff and Sales Staff work remotely
Safety and Training Meetings are held remotely

4. Challenges Getting information to employees
Having required documents signed and returned
Training documentation

5. Traditional Communication Channels
Phone Calls s
Snail Mail
Time consuming to call all field staff
No Documentation
The demographic of our employees do not check their
Slow
Logistically hard to keep track of
Cost
Example: Rebidding our healthcare

6. Solution… All In One HR/Workflow System
Guardian Connect
Payroll
Checklists
Electronic Signatures
Document Library

7. Guardian Connect / Dashboard

8. Checklists / Workflow/Quizzes
Workflow Between Different Individuals 1
Employee Completes Training Quiz 2
Trainer Grades the Quiz and Gives Feedback 3
Employee Receives Graded Quiz with Trainer Comments

9. Electronic Signatures
Employees Sign Off on Product Labels and Proper Use
If an employee misapplies a product he/she can not say they were not trained properly. A misapplication becomes Employee misconduct instead of the company being negligent

10. Electronic Signatures
Employees Can Sign Off on Training, Policies, and Procedures
A Manager can add any form (training, policy, procedure, etc.) to the Employee’s profile and that employee can review and electronically sign it

11. Electronic Signatures
Making changes to the Employee Handbook
Making a change to the Employee Handbook is now a lot easier

12. Electronic Signatures
A Manager Can Easily Track Who Has Signed the Form
A Manager can review and print off a form at any time

13. Electronic Signatures
Employees have the ability to access all training and signed forms at any time
The Employee also has the ability to download, save, and print any of these forms at anytime

14. Employees have access to a wide variety of documents
Document Library
Employees Can Access All Training, Forms, Etc…
Employees have access to a wide variety of documents
The Employee also has the ability to download, save, and print any of these documents at anytime

15. Benefits of Documentation
When an issue arises you will have the documentation to reduce your company’s liability.

16. Makes Tracking Down Required Documents Easy
You can see who has reviewed/signed the document or who has completed the training
No more tracking via excel
An alerts you when a required document/training is completed or is overdue

17. Better Informed Staff
Employees can look up training for a refresher at anytime
Employees can view, save, and download policies and procedures at any time
A better informed staff will have higher company satisfaction and will be less likely to not know a critical regulation or policy

18. Reduces Liability
You will have documentation and the Employee’s signature to show he/she was trained properly
Documents are saved electronically so you don’t have to worry about losing them
WHEN an Employee makes an illegal application or breaks a safety policy the infraction will be employee misconduct and the company will not be negligent

19. Case Study:
The Wisconsin Department of Agriculture contacted Guardian about a Service Specialist violating the Wisconsin Residential Right To Know Regulation

20. Case Study:
Illegal Application of Termidor

21. Any Questions or Comments?