1. Procurement & Strategic Sourcing IT Service Management system
Joint Parking Task Force Update
Procurement & Strategic Sourcing
Request for Proposal and Specifications for
IT Service Management system
January 19, 2017
Kimberly Tomaszewski
Senior Buyer 11

2. Welcome and Introduction
Kimberly Tomaszewski, Senior Buyer
Tom Duszynski, Director of IT Marketing & Service Management
Other University Attendees
Note: Sign-in Sheet and list of call in participants will be posted to the website.
A copy of this presentation will be posted to the website

3. About Wayne State University:
Was founded in 1868
Is committed to preparing its students to excel in a fast-paced and interconnected global society
Has more than 27,000 students
Has 13 colleges and schools
Offers more than 380 academic programs including bachelor’s, master’s and doctoral degrees
Classified by the Carnegie Foundation for the Advancement of Teaching as a Research University, Very High research activity (RU/VH) (

4. RFP Opportunity
The University is soliciting proposals for IT Service Management System
We are seeking superior quality & competitive pricing
Specifications are in the Scope of Work
Project or Services must commence on or before May 1, 2017

5. Calendar of Events
Mandatory Pre-bid meeting - January 26, 2017
Questions due to Procurement & Strategic Sourcing – February 1, Noon
Delivery of Proposals – February 9, 2017 by 4:00 pm
Evaluation of Proposals - Week of February 13, 2017
Announcement of Selected VENDOR - Week of March 13, 2017

6. Submission of Proposals
Proposals are due February 9, 2017 at 4:00 pm
Delivered to Procurement & Strategic Sourcing, 5700 Cass Avenue, 4th Floor – Suite 4200, Detroit, MI 48202
We require an original plus one copy (2 total) of your proposal.
An electronic version is required, which should be submitted to
Proposals are limited to Fifty (50) pages total.
Prices and other requested data must be on the Schedules Provided and Schedule released in Excel must be returned in Excel
Proposals must be responsive and satisfy all mandatory requirements
Any deviation from requirements must be noted in Exhibit 1 as Restricted Services

7. Schedules and Exhibits
Schedule A- Proposal Certification, Non Collusion Affidavit, Acknowledgements
Schedule B - Insurance Requirements
Schedule C - Cost Schedule, Summary of Quoted Rates
Schedule D – Summary Questionnaire
Schedule E – Detailed Specification Questions
Exhibits
Exhibit Exceptions/Restrictions; if any (RFP Section II G)
Exhibit Profile / Experience / References (RFP Section II H)
Exhibit VENDOR Service Plan

8. Proposal Evaluation
Ability to offer the best value (quality, past performance and price)
Anticipated quality of service
Ability to meet all mandatory requirements and specifications of this RFP
Cost of Services; Compensation and Fees; (Schedule C)
Financial Strength of the VENDOR
Proposal Documentation / Presentation
VENDOR'S Experience (Vendor Exhibit 2)
VENDOR Profiles/References; (Vendor Exhibit 2)
VENDOR Service Plan; (Vendor Exhibit 3)

9. Vendor Presentations
Selected VENDORS may be invited to make a presentation at a set time and date
Presentations are to clarify information provided in the proposals
Will include a Question and Answer period at the end of the Presentation
Invitations are at the sole discretion of the University

10. Other campus IT departments are tenants in the tool
Project scope
WSU’s central IT department, C&IT, is looking for its next generation, enterprise-level ITSM tool
Currently using BMC Footprints v11 for its Incident, Change, and Knowledge mgmt processes, as well as Request Fulfillment and desktop inventory tracking
Other campus IT departments are tenants in the tool
C&IT currently has 1.5 FTEs dedicated to tool administration, and the new ITSM tool should drive this staffing level down
To be added to new ITSM tool: import desktop inventory records; Problem mgmt process; additional inventory tracking + integration with ITSM processes
Little interest in software license mgmt features
Footprints v11 shortcomings: reporting, mobile, surveys, customer UIs for KB + service catalog, database support, no compelling features in v12
David + Jeanne’s qualifications: ITIL certs, years of experience with Footprints, BMC Community credibility

11. Schedules C and E are in an Excel workbook
Schedule C -- show the cumulative costs for both 3 year and 5 year contracts
Schedule E Licensing & Platform and Implement & Engagement – open-ended questions. Note WSU’s preference for enterprise-wide licensing
Schedule E Product Capabilities – multiple choice questions. Use caveats/notes only to elaborate
Glossary has Schedule E definitions

12. Proposals Must Include
Organizational data that demonstrates the size, scope and capability of the Company
A complete description of the products and services offered
Vendor’s qualifications to meet the RFP specifications

13. Information Submitted on Request
Publicly distributed annual reports and/or independently audited financial statements
A minimum of three (3) qualified references
Lost Accounts with annual billings of $25,000 per year

14. Contracting Process
Any contract will be made using either the University’s Standard Service Provider Agreement or the Service Provider ‘s Agreement (Please include in your proposal to the University)
Agreement will incorporate this RFP and its terms and conditions by reference
Any Vendor terms to incorporate into the Agreement must be included in Exhibit 1
Final contract will require approval by the University’s General Counsel

15. Other Information
All Proposals are subject to the State of Michigan Freedom of Information Act
If awarded a contract, VENDOR must provide a Certificate of Insurance as outlined in Schedule B
Vendors should include any Supplier Diversity information (self or sub-contractors)
Wayne State has a smoke- and tobacco-free policy for indoor and outdoor spaces

16. Reminders
The UNIVERSITY reserves the right to accept, reject, modify, and/or negotiate any and all proposals
All information related to this RFP will be posted to the Project site at
If a LISTSERV has been established, those wishing notifications must register as listed in the RFP
All questions concerning this Request for Proposal are to be directed to Kimberly Tomaszewski, Senior Buyer, ;
A copy should be submitted to Kenneth Doherty, Assistant Vice President, ;
Do not contact the Computing & Information Technology, or other University Units, directly as this may result in your proposal being disqualified.

17. Joint Parking Task Force Update
?? Questions ?? 11

18. Procurement & Strategic Sourcing IT Service Management System
Joint Parking Task Force Update
Procurement & Strategic Sourcing
Request for Proposal and Specifications for
IT Service Management System
January 19, 2017
Kimberly Tomaszewski
Senior Buyer 14 11