1. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
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2. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
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3. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
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4. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
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5. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
Course Description:

6. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery.

7. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program.

8. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

9. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle.

10. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
This course is designed using an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the Intermediate Level Certificate Release, Control and Validation.

11. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
Learning Objectives:

12. At the end of this course, the learner will gain competencies in:
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
At the end of this course, the learner will gain competencies in:

13. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
1. Understanding Service Management as a Practice, Service Operation principles, purpose and objective

14. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
2. Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

15. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
3. The activities, methods and functions used in each of the Release, Control and Validation processes

16. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
4. The application of Release, Control and Validation processes, activities and functions to achieve operational excellence

17. 5. How to measure Release, Control and Validation performance
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
5. How to measure Release, Control and Validation performance

18. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
6. The challenges, critical success factors and risks related with Operational Support and Analysis

19. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
7. An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes

20. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
8. The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle

21. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
9. Technology and implementation considerations surrounding Release, Control and Validation

22. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
10. Challenges, critical success factors and risks associated with this module

23. As well as preparing participants for the exam.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
As well as preparing participants for the exam.

24. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
Audience: The Operational Support and Analysis Capability course will be of interest to:

25. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
1. Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

26. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
2. Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes, Technical Management, IT Operations Management and Application Management

27. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
3. IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

28. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
By developing participants' knowledge regarding the ITIL framework it will enable:

29. 1. The establishment of a common language between the business and IT.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
1. The establishment of a common language between the business and IT.

30. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
2. Readiness for Release, Control and Validation implementation and maintenance

31. 3. Consistency in support of IT Services.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
3. Consistency in support of IT Services.

32. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
4. Staff better understand their role within the entire Service Lifecycle

33. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
Program Materials

34. 1. Access to presentation with trainer audio
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
1. Access to presentation with trainer audio

35. 2. The Art of Service Release, Control and Validation Book
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
2. The Art of Service Release, Control and Validation Book

36. 3. Exercises + Answers (where applicable)
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
3. Exercises + Answers (where applicable)

37. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
4. Mock Exam questions

38. ITIL is a registered trade mark of AXELOS Limited
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
ITIL is a registered trade mark of AXELOS Limited

39. For More Information, Visit:
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