1. IT Infrastructure Line of Business (ITILOB) Chief Architects Forum
Briefing for
Chief Architects Forum
August 25, 2008

2. ITILOB Vision and Goals
VISION: A Government-wide optimized* and cost-effective IT
infrastructure enabling core agency missions and
government-wide customer-centric services.
The long-term goal of the ITILOB is to institutionalize and lead Government-wide IT practices that:
Optimize technology infrastructure support for core agency missions and the delivery of government-wide customer-centric services
Operate in a manner that is secure, standardized, interoperable, extensible, resilient, adaptive, and cost-effective
Encourage collaboration and resource sharing across the Federal government through a coherent technology strategy.
Examples of infrastructure optimization:
Consolidated National Help Desk
State-of-the-art Data Center
State-of-the-art Disaster Recovery Services
Modernization Lifecycle
Modernized mainframes and its operating systems
Server virtualization
Roadmap toward an open systems environment
Desktop/Notebook Technology refresh
Replacement of desktops and notebooks on a 48-month refresh cycle
Upgrading software to most current industry standards
Centralized WAN / LAN administration
Robust Security
Service Level Agreements
*Optimized: For purposes of this initiative means the state of being standardized, interoperable, extensible and cost effective. It does not presuppose the exact method by which this is achieved.

3. ITI LoB Common Solutions
The ITI LoB approach achieves a strong degree of goal clarity and accountability for the results.
This allows a department/agency to make reasoned and analytically directed choices among the common solution tools as well as which infrastructure areas to prioritize to achieve the goals established.
Agencies determine own optimization strategies – may use: Shared Service Centers, ITI Library, Capability Maturity Model, SmartBuy, Networx, etc
ITI LoB will assist agencies to share best practices.

4. ITILOB Participating Agencies
DHS
DOC
DOD
DOE
DOeD
DOI
DOJ
DOL
DOT
EPA
GSA
HHS
HUD
NASA
OPM
NSF
SBA
SSA
State
Treasury
USAID
USDA VA
Examples of infrastructure optimization:
Consolidated National Help Desk
State-of-the-art Data Center
State-of-the-art Disaster Recovery Services
Modernization Lifecycle
Modernized mainframes and its operating systems
Server virtualization
Roadmap toward an open systems environment
Desktop/Notebook Technology refresh
Replacement of desktops and notebooks on a 48-month refresh cycle
Upgrading software to most current industry standards
Centralized WAN / LAN administration
Robust Security
Service Level Agreements

5. ITILOB Governance Structure
Executive Steering Committee (ESC)
Program Management Office (PMO)
Agency Advisory Group (AAG)
Governance Working Group (GWG)
Acquisition Strategy Working Group (ASWG)
Technical Working
Group (TWG)
Change Control Board (CCB)
Policy and Strategic Planning
5-Year Planning and Reporting
End-User
Systems and
Support (EUSS)
Telecom.
Systems and
Support (TSS)
Mainframes and
Servers
Systems and
Support (MSSS)

6. 3 Areas of IT Infrastructure
ITI LoB Scope*
3 Areas of IT Infrastructure
End User Systems & Support
Desktop
Peripherals
Laptop
Handheld Computing Devices
Personnel – end user support
Facilities
Mainframes/Servers Systems & Support
All hardware and software mainframe and mid-range computers (servers) grouped by platform (UNIX, Wintel, LINUX, etc.), including system management and utility software
Telecommunications Systems & Support
Wide area networks
Metropolitan area (and campus area) networks
Local area networks
Internet access
Remote access services
Local and long distance calling
Videoconferencing
The ESC agreed to consolidate the scope of the ITI LoB from 5 areas to 3 areas
ITI LoB is a service not just a commodity
The scope provides structure for agencies to develop and exercise an optimization strategy.
Telecommunications systems and support include TIC and IPv6
**From ITI LoB Common Solutions Recommendation and ITILOB Exhibit 300 Business Case, FY07 & FY08

7. ITI LoB FY 08 High Level Timeline
Nov 07
Dec 07
Jan 08
Feb 08
Mar 08
Apr 08
May 08
Jun 08
Jul 08
Aug 08
Sep 08
Oct 08
MOU Distributed Oct 07
Release MOU
Obtain Funding
Funding Secured
Prepare End User Baseline
Develop Telecommunications Metrics & Baseline
Final EUSS Report
Final Telecommunications Report
Develop Mainframes & Servers Metrics & Baseline
Final Mainframes & Servers Report
Discuss:
5-Year Plan and relationship to other government-wide initiatives (TIC, FDCC, Green IT, IPv6, HSPD-12, FEA, etc)
Monitor and Communicate PMO Progress/Status
Five-Year Plan Guidance Issued
Agency Five-Year Plans Received
Agency Five-Year Plans (Update)
Agency Annual Performance Report Mar 09
Resource Library Launched
Government-wide Infrastructure Optimization Planning Report
Website Redesign and Resource Library Update
IT Mgmt. Tool Inventory Validation

8. Cost Savings Opportunities
Infrastructure Management Tools - SmartBuy Analysis
Coordinating w/SmartBuy & Strategic Sourcing initiatives
Identify cost-saving & avoidance SmartBuy vehicles in sourcing of automated IT Infrastructure Management Tools
These are common solutions identified in agency 5-year plans
DoD, DHS, NASA, SBA,VA are not included because they did not submitdid not submit
Total = 1128 *
* Does not include DoD, DHS, DOT, NASA, SBA and VA

9. Cost Saving Opportunities
Multiple-Tenancy Building Connectivity Optimization
Smart Building Initiative coordination effort: Smart Building Federal Acquisition Service (FAS) & Public Building Service (PBS)
Integrate multiple-tenancy building & connectivity optimization
Large Multi-Tenant GSA-Owned Buildings (Sample)

10. ITILOB Status: Ongoing Initiatives
The ITILOB traceability matrix that documents the relationship between current activities and the scope defined in the interagency Common Solutions Agreement is now available on core.gov.
SkillSoft provided the AAG a demo of a potential Resource Library service based upon their Books 24x7 product. The offering under discussion would provide access to the following libraries:
Analyst Perspectives: contains two types of content: original and exclusive summary reports prepared by Books24x7, and the full-text of premium analyst content licensed from leading analyst firms.
Gov Essentials: an extensive, fully searchable Web-based reference tool combining the full text of government-focused books from major publishers with carefully selected public domain content.
ITIL v3: The official ITIL series of books, consisting of five core volumes and select complementary guides.

11. ITILOB Status: Ongoing Initiatives
The PMO is finalizing preparations for establishing the initial set of Communities of Practice to focus on:
IT Infrastructure Segment Architecture
Procurement/Acquisition Strategy (Aggregated Purchasing)
Consolidated Planning and Budget Reporting Requirements (Five-year plans, OMB E-300)

12. Ongoing Initiatives: Agency Five Year Plans
Five year plans document convergence of PMA IT initiatives within the Federal infrastructure:
- IPv HSPD FDCC - TIC Networx - NSC Virtualization etc.
Instructions for the FY08 Q4 update to the five-year plans will be presented at the July ESC meeting. impact
Minor template changes anticipated to address:
Interagency review feedback.
Interrelationships among the three infrastructure areas.
Impact of PMA initiatives on Federal Infrastructure optimization planning.
Evaluation criteria to be published along with instructions.

13. Ongoing Initiatives: Infrastructure Segment Architecture
On June 4, the PMO met with representatives from the Enterprise Architecture programs from several agencies to:
Discuss the role of Infrastructure Segment Architecture in facilitating the transition to Service Oriented Infrastructure.
Build consensus on criteria that might be used to identify Enterprise Infrastructure Services.
Examples of what agencies have identified as infrastructure services that can be shared across the enterprise include:
Common access service (Authentication)
Role-based access
Content Management & Publishing
The group committed to producing a deliverable on the identification of Enterprise Infrastructure Services. A team lead was identified and collaboration is underway.
Content Aggregation (Mashups)
Security
Browser Agnostic Services
Collaboration Services (Web 2.0)