1. ITIL & COBIT Framework Yesika Kristina 1501146792
Dea Pradana Darmawan
Sukianti
Merianti
Meshiya CaterLee
06 PLM

2. Outline ITIL five high-level areas Core Process of ITIL
Basic concept of ITIL
ITIL ERP Implementation
COBIT Implementation
ITIL Vs COBIT
Conclusion

3. ITIL five high-level areas
Mapping the processess
GAP Analysis
Plan and create the roadmap
Implement, communicate and measure
Continual improvements

5. Core Process of ITIL

6. Basic Concept of ITIL Customer Care The Service life-cycle
The process concept.
The quality of service
Communication

7. ITIL ERP Implementation
“value means that a company can provide valuable service that can
meet customer’s needs with security guarantee in accessing the service. “
Component Strategy Analogy
Component manufacturing analogy
Component distribution analogy
Component sales analogy
After sales service
Continuous improvement phase

8. Implementation of COBIT
ISACA’s system
Steps:
Laying the groundwork
Defining the phase
Identifying stakeholders and setting goals
Governance reviews

9. ITIL versus COBIT

10. Conclusion IT Service Management ITIL Framework COBIT Framework
Implementation in ERP systems
Implementation in ISACA’s system

11. Thank You