1. Title Goes Here www.vicon-security.com
This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.

2. Professional Services Overview
Network components are ready to use, out of the box
Factory Pre-configuration
Vicon staff provides field support during installation and commissioning
Field Services
For dealers and/or end-users, at Vicon or at a location of the customer’s choosing
Training

3. The Dilemma Owner/Designer Dissatisfaction
Limited compatibility of products
Recession driven pricing
High cost of training
All projects are different
Integrators travel far for business
Sub Contractors
High customer expectations
Electronics always last and rushed

4. The Dilemma
That’s YOUR Job!
Integrator IT
Subcontractor
Factory

5. The Vicon Solution Vicon Factory Professional Services
Factory Direct System Pre-Configuration
Field Services and Project Engineering
Vicon Training
On Line Support

6. What is Factory Pre-Configuration?
Provide as much out-of-box functionality as possible
Full list of services by product described online.

7. IP Cameras Getting Pre-Configured

8. Box and Product Labeling
Configuration data
Product location
Labels appear both on boxes and products

9. NVR Mapping

10. Complete Camera Address Schema

11. Software License Management

12. Complete Document Package

13. Software, Documentation and Resource CDs

14. What are Field Services?
Assist integrators newer to our product line
Assist integrators short on personnel
Installation support
Advanced troubleshooting for problem sites
Commissioning of systems
We continue to update the descriptions of these services – see listing online.

15. Available Resources Available Resources
Professional Services Website: professional-services.htm
Product Brochure (available on website)
Project Workbook
Information requirements flyer