1. Kimberly Collins Laura Hinkebein
Case Management Approach in Academic Advising Engages and Motivates Students toward Completion
Kimberly Collins
Laura Hinkebein

2. Demographics
Sinclair Community College is located in Dayton, Ohio, a city of approximately 500,000 residents.
The main campus is located downtown in an urban setting. We have 3 regional centers and a second campus 40 miles south near Cincinnati, Ohio.
Sinclair offers over 220 programs including specialized and technical areas of study that are in high demand in the Dayton region.
In the past four years, more than 15,000 credentials have been earned by Sinclair students. Sinclair offers, career, transfer, and individualized programs of study.
In , approximately 30,000 students attended Sinclair
Sinclair has one of the lowest tuition rates in Ohio.

3. Where we were… Generalized Advising model for all students
Walk in & scheduled advising appointments
First come, first serve basis.
Provided students with a transactional advising appointment
Approximately 40 advisors (many part time) to provide direction for over 220 degree and certificate programs.

4. Where we are:
In 2014, SCC received a Title III Grant and we divided the Academic Advising Center into six “Career Communities”.
6~8 assigned advisors per community who provide specialized advising and direction for approximately 40~50 degree and certificate programs.
Appointments only
Manageable caseloads
Holistic approach to advising
Increased rate of degree completion

5. Case Management Advising
Comparison
Generalized Advising
Case Management Advising
Walk-in Advising Model with Limited Appointment Options
Appointments with Assigned Advisor
1 Outreach Campaign per Semester
4 Outreach Campaigns per Semester
10,717 Appointments Annually
24,380 Appointments Annually
23,311 Walk-In Appointments Annually
12,661 Walk-In Appointments Annually
12 Minutes Average Wait Time
7 Minutes Average Wait Time
24 Minutes Average Advising Time
25 Minutes Average Advising Time

6. 2016 - 2017 Career Communities Business & IT Creative Arts
Liberal Arts & Social Sciences
Health Sciences
Public Safety & Justice
STEM

7. Making Connections in Career Communities
Connect academic and careers goals by attending career events with faculty and employers.
Connecting students with similar interests and career goals.
Improved relationships between academic advisors, department chairpersons and faculty.
Smaller number of advisors serving a smaller number of students.
Enriched one-on-one relationship between advisor and student through entire academic journey.
Advising technology encourages students to connect with their assigned advisor.

8. Case Management
Holistic Advising is our approach to case management and we address both academic and non-academic factors in an intrusive, proactive manner. Four domains of support: 1. Academic 2. Career 3. Financial 4. Personal

9. Case Management Outreach initiatives: Welcome Email
New student; not mapped
Mapped not registered
Near Completion
Early Alerts

10. Case Management Outreach Activity: Welcome Email
Opportunity to say: “I am your advisor”
Helpful Links

11. Case Management Outreach Activity: New Student and Not Mapped
16%
1 yr.
retention
Without a MAP
College Average
With a MAP
45%
73%

12. Case Management Outreach Activity: New Student and Not Mapped
Goals:
Encourage student to see an advisor
Verify goal and update program information
Collaboratively create an Academic Plan (MAP)

13. Case Management Outreach Activity: Mapped Not Registered

14. Case Management Outreach Activity: Near Completion Outreach

15. Case Management

16. 43% Increase In Degrees and Certificates Earned from 2013 to 2016
Goal: *
*Projected – data will be finalized after summer 16 term.