1. New Faculty Orientation UK HealthCare Clinical Enterprise
Make interactive with expectations
-No food or drink
-Silence cell phones
-Pick up your trash
-Stand up and move to the isle if you’re falling asleep
-Ask questions
-Return from breaks and lunch on time

2. UK HealthCare Mission
We are committed to the three pillars of academic
health care:
Clinical care
Research
Education
Grow as pillars 2

3. Awards & Accomplishments
Baby Friendly Designation
Magnet Status for Nursing Excellence
KY Hospital Association Quality Award
Healthcare Equity Index (HEI) designated
Recognized by the National Surgical Quality Improvement Project for meritorious outcomes
Best Doctors in America—more than 125 UKHC physicians named for

4. Awards & Accomplishments
Joint Commission Top Performer Key Quality Measures
Children’s Asthma, Heart Attack, Pneumonia, Surgical Care, Heart Failure, Stroke and Perinatal Care
Joint Commission Recertification & Accreditation
Ventricular Assist Device—recertification in 2015
Advanced Comprehensive Stroke Center Certification—recertification in 2015
The Joint Commission Triennial—Accredited
Move to #1 in Kentucky per US News & World Report
One specialty in top 50 and 6 high performing specialties

5. UK HealthCare Senior Leadership Team
Bo Cofield, DrPH
VP and Chief Clinical Operations Officer
Mark Birdwhistell,
VP Admin. & External Affairs
Colleen Swartz,
DNP, CNE
Ann Smith, CAO UK Hospitals
Craig Collins, SVP Health Affairs & CFO
Cecilia Page, DNP, PMP, CIO
John Philips,
Chief Ambulatory Services
Phillip Chang, MD, CMO

6. Our Behavioral Expectations
Customer Centered
Service Focused
Quality Driven
Resource Wise
Growth Oriented
ADD TAKE AWAY MESSAGE

7. A renewed focus on engagement
Our People
720 Clinical Faculty
7,331 Hospital/Clinic FTEs
10,000+ Total FTEs in CoM, KMSF, and UKHC
A renewed focus on engagement

8. Our Clinical Activity

10. Our Clinical Facilities
ADD TAKE AWAY MESSAGE

11. UKHC Owned Hospitals
Chandler Medical Center: 659 Inpatient Beds -25 Main Operating Rooms - 8 Center for Advanced Surgery ORs -102 Emergency Room Treatment Areas Good Samaritan Hospital: 175 Inpatient Beds -10 Main Operating Rooms -23 Emergency Room Treatment Areas - 44 Bed LTAC (Select Specialty)

12. UKHC Managed Hospital Eastern State Hospital
30,000 SQFT Acute Psychiatric Hospital
Long Term Care Facility, including a geriatric care unit
Central Kentucky Recovery Center

13. UKHC Clinics The Kentucky Clinic Markey Cancer Center
GSH Medical Office Building
GSH Professional Arts Center
Turfland Mall Clinic
Various Clinics Across the Commonwealth
e.g., Louisville Transplant Clinic, Northfork Valley in Hazard

14. UK HealthCare Across Kentucky

15. Quality, Safety, Patient Experience, and Engagement
Our Primary Focus
Quality, Safety, Patient Experience, and Engagement

17. FY2016 Enterprise Goals Threshold Target Max Actual Performance FY16
MORTALITY
Observed to Expected (O/E)
≤ 0.84
≤ 0.82
≤ 0.80
0.80
PATIENT SAFETY
Patient Safety Indicator 90 (Harm Score)
≤ 0.68
≤ 0.64
≤ 0.59
0.68
Hospital Acquired Infections (6 total)
3 of 6
4 of 6
5 of 6
CARE CONTINUUM
New Patient Visit Lag of ≤ 14 days (76 locations)
≥ 24 locations
≥ 31 locations
≥ 39 locations
21 locations (under threshold)
Length of Hospital Stay (LOS O/E)
≤ 1.05
≤ 1.04
≤ 1.03
1.03
Same-hospital Readmissions
≤ %
≤ %
≤ %
10.33%
PATIENT EXPERIENCE
Inpatient Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Domains (9 total)
6 of 9
7 of 9
8 of 9
5 of 9 (under threshold)
Ambulatory Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) Survey Domains (6 total)
ENGAGEMENT
Physician Engagement
≥ 3.66
≥ 3.70
≥ 3.74
Survey-Pending Results
Employee Engagement
≥ 4.05
≥ 4.09
≥ 4.13

18. FYTD16 Performance on FY17 Goals
FY2017 Enterprise Goals
Threshold
Target
Max
FYTD16 Performance on FY17 Goals
MORTALITY
Observed to Expected (O/E)
< 0.84
≤ 0.82
≤ 0.80
0.84
PATIENT SAFETY
Patient Safety Indicator 90 (Harm Score)
< 0.68
≤ 0.65
≤ 0.63
0.68
Hospital Acquired Infections (6 total)
3 of 6
4 of 6
5 of 6
0 of 6
CARE CONTINUUM
New Patient Visit Lag of ≤ 14 days (76 locations)
24 locations
31 locations
39 locations
21 locations
Length of Hospital Stay (LOS O/E)
< 1.05
≤ 1.03
≤ 1.01
1.05
Same-hospital Readmissions
< 10.33%
≤ %
≤ %
10.33%
PATIENT EXPERIENCE
Inpatient Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Domains (9 total)
6 of 9
7 of 9
8 of 9
4 of 9
Ambulatory Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) Survey Domains (6 total)
2 of 6
1 of 6
ENGAGEMENT
Physician Engagement
>3.52
>3.60
>3.67
3.52
Employee Engagement
>4.05
>4.09
>4.13
4.05
DIVERSITY & INCLUSION
Diversity & Inclusion
1 of 4
2 of 4
3 of 4
0 of 4

19. Diversity & Inclusion 5 Year Goal Year 1 Goal (FY17) 10% Increase
Metric
Current State
5 Year Goal
Year 1 Goal (FY17)
10% Increase
Year 2 Goal
(FY18)
20% Increase
Year 3 Goal
(FY19)
Year 4 Goal
(FY20)
Year 5 Goal
(FY21)
30% Increase
FY17 Target
E/A/M – All Minorities
(128 FTE)
3.9%
16.1%
5.1%
+ 2
7.6%
+ 3
10.0%
+ 3
12.4%
+ 5
Professional – All Minorities (3,811 FTE)
7.5%
13.3%
8.1%
+ 24
9.2%
+ 48
10.4%
11.6%
+ 72
Faculty – African- American & Hispanic
(933 FTE)
4.8%
8.8%
5.2%
6.0%
+ 8
6.8%
+ 12
Faculty – Female
34.7%
48.0%
36.0%
+ 12
38.7%
41.1%
44.0%
+ 36 1 2 3 4

20. What We Must Do Best

21. UK HealthCare Communications
Senior leader video briefings
Open forums
In the Loop newsletter
UK HealthCare News Alerts
EVPHA staff breakfasts
Departmental engagement sessions
Change Delivered in Person (we hope!)

22. Let us hear from you! E-mail leadership directly
Participate in engagement surveys
Introduce yourself
Stop by—our
doors are always open!
Talk about blogs, anonymous & direct

23. You should expect… An environment of respect
The necessary tools, encouragement, support and training to perform at an optimal level
Two-way communication
Recognition of individual contributions and successes
An inclusive environment that values a diverse workforce
Give examples

24. Everyday….
Walk a mile in someone else’s shoes (patients, their families, your colleagues, your managers, your medical directors, and even your leaders)
Bring your best in all regards
Flood your managers and medical directors with ideas
Be solution oriented
Speak up when improvements are needed
Bring it! 

25. Never Lose Sight
Serving the people of the Commonwealth is a privilege.
Health care is a human endeavor.
Need more patient care photos