1. Human Resources Management
William N. Kelly, Professor

2. Today’s Schedule 10:00 – 10:50 AM – Learning Session
10:50 – 11:00 AM – Break
11:00 – 11:50 AM – Presentations (3)

3. Learning Objectives
At the end of this learning session, you should be able to:
Define the term “human resources management” (HSM)
Discuss the three goals of HSM
Compare and contrast the benefits of treating everyone the same
Provide 2-3 examples of guidance available to all supervisors
Discuss the term “teamwork” and provide 2-3 examples on how to get it.
Explain the importance of:
Culture
Communication
Vigilance
Supervising by walking around

4. Assigned Reading
Required: Chapter 9 of your text “Managing People.” Note: 20% of quiz questions will come from this reading, and probably will not be discussed in class. “The word to the wise is sufficient.”

5. Human Resources Management
1. What is it?

6. Human Resources Management
What is it?
What are the _____?

7. Human Resources Management
What is it?
What are the ______ ?
Should everyone be treated the same?

8. Human Resources Management
What is it?
What are the goals?
Should everyone be treated the same?
What do I do when I am _______ of what to do?

9. Human Resources Management
What is it?
What are the_______?
Should everyone be treated the same?
What do I do when I am ______ of what to do?
What is _______?

10. Human Resources Management
What is it?
What are the goals?
Should everyone be treated the same?
What do I do when I am unsure of what to do?
What is _______?
How do you get it?

11. Human Resources Management
What is management/organizational _________ and why is it important?

12. Human Resources Management
What is management/organizational _______ and why is it important?
How important is _____________?

13. Human Resources Management
What is management/organizational _______ and why is it important?
How important is __________?

14. Human Resources Management
What is management/organizational ________ and why is it important?
How important is __________?
How important is ________ ?
__________ by walking around

15. Today’s Group Presentations
Group 1 – The Characteristics of a Desirable Workplace
Groups 2 – The Characteristics of the Ideal Pharmacy Supervisor
Group 3 – Recruiting Outstanding Pharmacy Employees
Group 4 – Techniques for Conducting the Perfect Interview