1. ORGANIZATIONAL BEHAVIOR
S T E P H E N P. R O B B I N S
W W W . P R E N H A L L . C O M / R O B B I N S
T E N T H E D I T I O N
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PowerPoint Presentation by Charlie Cook

2. AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO:
Explain how two people can see the same thing and interpret it differently.
List three determinants of attribution.
Describe how shortcuts can assist in or distort our judgment of others.
Explain how perception affects the decision-making process.
Outline the six steps in the rational decision-making model.
L E A R N I N G O B J E C T I V E S
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3. AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO:
Describe the action of a boundedly rational decision maker.
Identify the conditions in which individuals are most likely to use intuition in decision making.
Describe four styles of decision making.
Define heuristics and explain how they bias decisions.
Contrast the three ethical decision criteria.
L E A R N I N G O B J E C T I V E S (cont’d)
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4. What Is Perception, and Why Is It Important?
People’s behavior is based on their perception of what reality is, not on reality itself.
The world as it is perceived is the world that is behaviorally important.
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5. Factors That Influence Perception
5-1
E X H I B I T
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6. Person Perception: Making Judgments About Others
Distinctiveness: shows different behaviors in different situations.
Consensus: response is the same as others to same situation.
Consistency: responds in the same way over time.
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7. Attribution Theory 5-2 E X H I B I T
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8. Errors and Biases in Attributions
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9. Errors and Biases in Attributions (cont’d)
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10. Frequently Used Shortcuts in Judging Others
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11. Frequently Used Shortcuts in Judging Others
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12. Frequently Used Shortcuts in Judging Others
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13. Specific Applications in Organizations
Employment Interview
Perceptual biases affect the accuracy of interviewers’ judgments of applicants.
Performance Expectations
Self-fulfilling prophecy (pygmalion effect): The lower or higher performance of employees reflects preconceived leader expectations about employee capabilities.
Performance Evaluations
Appraisals are subjective perceptions of performance.
Employee Effort
Assessment of individual effort is a subjective judgment subject to perceptual distortion and bias.
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14. The Link Between Perceptions and Individual Decision Making
Perceptions of the decision maker
Outcomes
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15. Assumptions of the Rational Decision-Making Model
Problem clarity
Known options
Clear preferences
Constant preferences
No time or cost constraints
Maximum payoff
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16. Steps in the Rational Decision-Making Model
5-3
E X H I B I T
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17. The Three Components of Creativity
5-4
E X H I B I T
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18. How Are Decisions Actually Made in Organizations
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19. How Are Decisions Actually Made in Organizations (cont’d)
How/Why problems are identified
Visibility over importance of problem
Attention-catching, high profile problems
Desire to “solve problems”
Self-interest (if problem concerns decision maker)
Alternative Development
Satisficing: seeking the first alternative that solves problem.
Engaging in incremental rather than unique problem solving through successive limited comparison of alternatives to the current alternative in effect.
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20. Making Choices
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21. Making Choices
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22. Decision-Style Model 5-5 E X H I B I T
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23. Organizational Constraints on Decision Makers
Performance Evaluation
Evaluation criteria influence the choice of actions.
Reward Systems
Decision makers make action choices that are favored by the organization.
Formal Regulations
Organizational rules and policies limit the alternative choices of decision makers.
System-imposed Time Constraints
Organizations require decisions by specific deadlines.
Historical Precedents
Past decisions influence current decisions.
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24. Cultural Differences in Decision Making
Problems selected
Time orientation
Importance of logic and rationality
Belief in the ability of people to solve problems
Preference for collect decision making
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25. Ethics in Decision Making
Ethical Decision Criteria
Utilitarianism
Seeking the greatest good for the greatest number.
Rights
Respecting and protecting basic rights of individuals.
Justice
Imposing and enforcing rules fairly and impartially.
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26. Ethics in Decision Making
Ethics and National Culture
There are no global ethical standards.
The ethical principles of global organizations that reflect and respect local cultural norms are necessary for high standards and consistent practices.
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