0. PM Connect November 2016 Mark Nunnelly, Executive Director of MassIT
5/8/2018
PM Connect
November 2016
Mark Nunnelly, Executive Director of MassIT
Jordan Harris, Client Project Success Team, MassIT
MassIT’s mission is to drive the digital business of state government to meet the continually evolving needs of constituents, schools, businesses, and local government.

1. Commonwealth IT Review – Process
IT Steering Committee commissioned in August 2015
Kristen Lepore, Martha Walsh, Louis Gutierrez, Bill Oates, Jordan Harris, Charlie Desourdy, Breean Fortier, Mark Nunnelly
Retained independent consulting firm to do a top to bottom review of Commonwealth IT structure, cost, and comparison vs best practice
IT Steering Committee and consulting firm interviewed over 100 IT and secretariat/agency leaders to gather views and perspectives
Reported out to Governor Baker and A&F Secretary Lepore during the process

2. Commonwealth IT Review – Key Findings
Digital: 76% of constituents interact with us online, yet satisfaction is low
Desktop: Infrastructure services and end-user support still largely dispersed across secretariats, leading to high cost and varying service quality
Security: Immature practices across decentralized organization increase our risk
Procurement: Complex processes delay projects and inhibit innovation
Projects: In three years, spent $300mm on failed or troubled projects
Org & Spend: 2,100 staff across secretariats, not well-aligned with business need; spend $700mm on capital and operating annually
Under-invested in core infrastructure, operating, and end-user support
Over-invested in bespoke application development

3. State of IT in the Commonwealth
budgets
constituent and end-user expectations
The only solve is technology enablement

4. Modernizing Technology Service and Delivery
MassIT has embarked on ambitious initiatives to reform IT service and delivery across the Commonwealth with a constituents-first focus.
Digital
Provide excellent online services that meet constituent needs and expectations and become best in class
Desktop
Deliver high-quality, secure, cost-efficient end-user experience across state government
Security
Better protect information entrusted to us, while providing appropriate access
Procurement
Speed up IT procurement, while opening up to innovation
Projects
Continue building capabilities at the center to support smart IT decisions, project management, and capital controls
Organization
Build an organization capable of achieving these objectives

5. Projects – Objective and Ownership; Others’ Technology; PM
$300MM OF FAILED PROJECTS OVER THE LAST THREE YEARS.
Over 40% of our projects start with sponsor NOT believing they have the resources to get done on-time, on-budget, and on-mission.
Clarity of project objective, with plans that reflect business process first, then technology enablement
Agency ownership and accountability
High bar for highly customized, multi-year projects
Technology cycles, 80% in 1-2 years vs 100% in 7 years with a lot more risk
Support from the center, especially for larger projects with centers of excellence for project management, technology, and processes
Capital deployment aligned with highest value/best planned projects