1. IM Managed Print Services

2. Discussion Topics MPS Overview IM Objective IM MPS Program
Ala Carte Services
Program Offering
Plus
Advance
Total
Solution Provider Resources
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

3. MPS Overview What is MPS?
The bundling of hardware, break-fix services and consumables (toner cartridges & maintenance kits)
Monthly payment package
Included in this offering is software which enables VAR and customers to pro-actively manage the printer fleet.
Managed Print Services enables customers to manage their print environment by…
Managing their consumables usage and spend
Providing automatic fulfillment of toner supplies
Procuring new hardware and retiring redundant / old hardware
Providing break-fix services
Monitoring the usage and optimizing the deployment of their print fleet

4. Ingram’s Objective Summary
Deliver the most comprehensive Managed Print Services program to the market
Accelerate reseller success and end user adoption
Simple, contracted hardware and supplies programs
Comprehensive fleet optimization/management programs
Multiple program options
Cloud-based architecture to enable scalability
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

5. Initiatives That Drive Differentiation Broadest Service Offerings
2011: Ingram Micro Cloud Marketplace
2010: Ingram Micro Cloud
2007: Seismic – Cloud services
2006: Seismic – Managed services
1993: IMSN – Professional services
Ingram Micro Cloud Strategy To become the leading cloud aggregator in the channel
Establish credibility & community
Establish transactional marketplace
Offer a comprehensive portfolio of cloud services

6. IM MPS Program
IM MPS
Service
Software
Financing
Support
Supplies
Training
A comprehensive, end-to-end program, with all of the elements necessary to successfully sell and manage a best-in-class MPS program.
Program includes supplies, delivery to the customer’s location anywhere in the U.S., software, break/fix service, support, proactive monitoring, and customer environment reporting

7. IM MPS® Ala Carte Services & Software
Collect $ .50
Web Service that connects to FMAudit. Intelligently monitor’s end user printing behavior (applications, page coverage, volume to ALL devices, etc.)
Replenish $ .35
Toner Levels monitored remotely. Replenishment based on days of toner remaining/consumption rates. No need for any end user to order any supply item. No mis-orders, No overnight orders, No “rogue” buying, Lower supplies inventory
Monitor $ .15
Remote monitoring on behalf of customer’s fleet. Proactive notification to reseller (or end user) of unrecoverable errors—eliminate sifting through thousands of daily alerts from devices. Other errors (i.e. paper jams) are monitored for frequency, and preventative maintenance scheduled.
Help $ .65
Staffed by certified A+ technicians. Trained to provide phone triage (knowledge base driven).
Free customer access to web-based self-help and service ticketing tools
Label $ .50
Label attached to each supply item indicating local/internal routing
information
Fix $
Dispatch of technician to end user location to resolve printer issues

8. IM MPS ® Market-Leading MPS Program Offering
IM MPS® Services and Software
Broad range of a la carte software, patent-pending services, and solutions to start or complement resellers’ current MPS program capabilities
Plus
Supply management program for contracted supplies replenishment with built in automation. Geared for broad market adoption and hardware refresh strategies. Way to start MPS practice.
Advanced
All-inclusive per-image pricing for most major printer brands and models, delivering “simplicity” to VAR/MSP model
Total
Adds a hardware component to the Advanced program to enable hardware refresh or the ability to ad MFPS’s to the program.
End user has a lower acquisition cost of entry on the hardware and can spread their payments out over 3 years.
Program Tools
Comprehensive set of web-based reseller and end user tools to enable effective MPS engagements
Dedicated Portal
Training and follow up webinars and boot camps
Highlight of the whole presentation
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

9. MPS Plus Simple, web-based program What is included:
Proactive Toner Replenishment
End users sign up via web interface
Install DCS
Map Device Locations
Electronically sign contract
Orders directly pulled into select ERP systems (no manual entry)
What is included:
OEM supplies
Fleet Management Routing Tag
Dedicated end customer web site
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

10. MPS Advance Buy Pages, Sell Pages Mitigate Risk
Supplies, consumables, parts and delivery with a CPI rate
Fleet Management, Remote Monitoring, and Service Network
Option to include break/fix service
Billed to you monthly based on end user usage volume
Mitigate Risk
Supplies – Distribution takes on risk on page coverage changes, failure rates, over shipment of supplies
Break/Fix Service – Distribution takes on risk of failures
Recognize top line revenue
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

11. MPS Advance Supplies shipped proactively Shipping charges included
Advance Services and Software
Supplies shipped proactively
Shipping charges included
Data Collection Services
Supplies Monitoring Service
Service Monitoring Service
Help Desk Triage
Supply Routing Label
Consumables / Parts included
Behavior Modification Software
Break Fix Service (optional)
IM MPS Assessment Tool
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

12. MPS Total Total MPS Offering All inclusive Program All Supplies
All Service
Addition of Hardware Devices
Monthly per device billing
Multi-year Contracts
Personalized Web Portal
Customized Equipment strategies
Contract renewal opportunities
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

13. MPS Solution Provider Resources
Reseller Education & Coaching
101 (Webinar)
Basic info, what is MPS?, how to make money, etc.
201 / 301 (Live Boot camps)
Deep dive on MPS Practice, comprehensive training on Ingram Micro offering, practice roadmap, etc.
Continuous Online Educational Series
Business Development
Dedicated Ingram Micro MPS sales & Operations team
MPS Business Development Managers
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

15. Device Administration

16. Supply & Service in real time

17. Supply Tracking by device

18. Supply Status lookup

19. Next steps with IM MPS Need more information on IM MPS?
Complete MPS

20. Thank you