1. Presenters: Lena Gomes Burke Thompson
Implementing a new Enterprise-wide web GIS Framework
Presenters:
Lena Gomes
Burke Thompson

2. Presentation Outcome

3. City of Hamilton Single Tier Municipality
Amalgamation in 2001 of Ancaster, Dundas, Flamborough, Glanbrook,
Hamilton, & Stoney Creek
535,000 population
1,127 sq. kilometres

4. History of GIS at the City

5. EMPOWER MORE USERS OVER
The Project Goal
EMPOWER MORE USERS OVER
THE WEB VS
DESKTOP

6. Why we needed a new web GIS Framework?
Business Drivers
Service Delivery Review
Citizen Expectations
Corporate Expectations
Our External Partners
Expectations
How are they using GIS

7. Why we needed a new web GIS Framework?
Technical Drivers
City GIS Technology out of date
Higher User Expectations e.g. Google Maps, GPS, etc.
Service Based Architecture
Web Hosting e.g., Cloud, service oriented

8. State of GIS Use at the City

9. What We Found

10. The Old Web GIS Framework

11. The Challenges… Many users, but uncoordinated efforts
Silo’ed use of GIS
Over a decade of workflows and workarounds
Don’t know what to ask for
Lack of defined governance

12. Collaborative thinking, sharing of data, ideas and tools
Collaboration
Collaborative thinking, sharing of data, ideas and tools

13. Collaboration Corporate GIS Working Group
acts individually and collectively throughout their representative sections
Approves/advises project deliverables and ensures they are met
help resolve issues and makes policy decisions
provides direction and guidance to the project
acts as liaisons to executive groups and sponsors if required

14. Business Requirement Gathering
10 Business Requirements Workshops were held
6 follow-up meetings were also held to ensure no one/group was left behind
Every department was represented, and approx. 80 attendees total

15. Functional Categories
Feature
Maintenance
Data
Sharing
Services
Major
Event
Coordination
Research
&
Analysis
Public
Interaction

16. New Approach - Paradigm Shift
Understand the prevailing knowledge
Build it back up again
with the new approach
Breaking it down
But how?

17. Functionality Refresher
New Approach - Paradigm Shift
Hamilton
feeds
Functionality Refresher
Functionalities
Agency
feeds
Your
Web
GIS
The City’s
Web GIS
Map Components
Social Media Feeds
and APIs

18. New Approach - Paradigm Shift
Any browser
iPad
Tablet
Desktop
Laptop
MacBook
Smartphones
Technology Refresher

19. New Approach - Paradigm Shift
Deployment
Refresher

20. New Approach - Paradigm Shift
Requirements:
Regulatory – Legislative drivers
Strategic – Corporate or council-driven needs
Tactical – measurable benchmarks
Operational – Existing processes and technology
Considerations:
What is your message or purpose?
Who is the intended audience?
Where and how will it be accessed?
Who are the contributors

21. How did we manage this?

22. Governance Model Stakeholders Hierarchy of Roles
Defined Responsibilities
Service
Model
Support Structure
Solution Process
Process Flow

23. Change/Communications Plan
GIS Working group
Web GIS project team
Digital Communications…
/e-Net
Informal Networking

24. Continuous Improvement Plan
Continuous training plan
Load/ Performance Testing
Usage tracking
Regular updates to Corporate GIS Working Group
Automating:App Testing
QA/QC
Leverage Benefits of SAAS
Keep technical Staff Informed

25. Outcome… Recommendations converted to a plan Governance framework
Resourcing
Licensing efficiency – empowering more users over the web vs desktop use
Replaced Web GIS
Ready for anticipated requests and growth
The framework exhibits overall high performance for load times, searches, navigation and querying.
The framework enables high-availability (i.e. continuous operation) for all sites

26. Do Not Bite Off More Than You Can Chew Reach for the Low Hanging Fruit
Lessons Learned
Do Not Bite Off More Than You Can Chew
Quick Wins
Early Buy-in
Reach for the Low Hanging Fruit

27. Thank you