1. 2016 Maintenance Innovation Challenge
Voice Directed Technology for Maintenance & Inspections
PROBLEM STATEMENT
Maintenance and repair operations currently have significant process inefficiencies and documentation redundancy.
The check lists used by technicians to review work instructions and capture observations are typically paper based or via laptops/ hand held mobile devices.
This requires technicians to spend additional time post the inspection procedure to capture data since these devices do not allow real time usage in hands-busy environments.
In addition, no tools exist for the operations managers to enforce standard operating procedures resulting in varying quality of service performed by individual technicians.
BENEFITS
Using voice direct technology in the maintenance operations results in significant benefits including:
Increased quality of service with strict process compliance and standardization across service locations.
Reduced maintenance costs & turn around time and increased accuracy with real time documentation.
Constant process improvement with detailed visibility into site operations.
Reduced training time to ramp up new employees and increased employee satisfaction.
TECHNOLOGY SOLUTION
A voice directed solution that provides step by step verbal instructions while capturing observations data in a hands-free, eyes-free mode.
The solution consists of a wearable mobile device and a wireless headset with microphone along with voice recognition software.
Paper based or electronic checklists are converted into voice inspection plans through the use of built in tools.
These asset specific inspection plans are provided to the technician on the floor through audio commands via the headset.
The technician responds to the instructions with spoken inputs.
The spoken data is transcribed into text format and sent to the back end/host system for generating reports and record keeping.
GRAPHIC
Engine oil level?
Full