1. IT Essentials
JEOPARDY
Module 1 – 10 Review

2. Black and white and Read all over
Router
Modes
Router
Modes
Practice Safe PC is it?
An Apple a Day…
WAN
Encapsulation
WAN
Encapsulation
Laptops & Stuff
WAN
Services
WAN
Services
Black and white and Read all over
Router
Basics
Router
Basics
Grand Theft PC
Router
Commands
Router
Commands
It’s not PC
► ► ► F i n a l J e o p a r d y ◄ ◄ ◄
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3. Practice Safe PC is it? 200 Question
This port can support up to 63 Devices
Question
A: What is Firewire ?
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4. Practice Safe PC is it? 400 Question
Best way to fully ensure that data is unable to be recovered from a hard drive.
Question
A: What is Shatter hard drive platters with a hammer?
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5. Practice Safe PC is it? 600 Question
Power mode that is used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop.
Question
A: What is Hibernate?
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6. Practice Safe PC is it? 800 Question
The industry accepted method for maintenance cleaning of a CPU heat sinks.
Question
A: What is Compressed Air ?
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7. Practice Safe PC is it? 1000 Question
This Windows XP command line tool can be used by a technician to check the hard drive.
Question
A: What is chkdsk?
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8. An Apple a Day… 200 Question
List one of the three common tasks performed during preventative maintenance.
Question
A: What are Check and Secure loose cables, Anti-virus scan, and Update Drivers ?
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9. An Apple a Day… 400 Question
One of two situations it is recommended to ask the customer to sign a liability release form.
Question
A: What is when a back up is not available and when you cannot back up the data?
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10. An Apple a Day… 600 Question
During what point that a key must be pressed to start the BIOS setup program.
Question
A: What is during the POST ?
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11. An Apple a Day… 800 Question
Some motherboards require this 4-pin or 6-pin power connector.
Question
A: What is AUX - auxiliary?
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12. An Apple a Day… 1000 Question
One of the three tools will optimize computer performance.
Question
A: What is Spyware remover, Defrag and Disk Cleanup ?
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13. Laptops & Stuff 200 Question
Two features that make laptops a good alternative to desktop computers.
Question
A: What are compact design and portability ?
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14. Laptops & Stuff 400 Question Laptops use this type of memory.
A: What is SODIMM ?
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15. Laptops & Stuff 600 Question
One of two things that are done prior to replacing components that are not hot swappable in a laptop .
Question
A: What is Unplug laptop and remove battery?
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16. Laptops & Stuff 800 Question
A collection of settings that control the power settings of a laptop.
Question
A: What are Power schemes?
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17. Laptops & Stuff 1000 Question
One of the two actions to clean the surface of CDs and DVDs
Question
A: What is use a lint-free cotton cloth and wipe disc from center outward ?
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18. Black and White and Read all over 200
Dot-matrix printers use this technology.
Question
A: What is Impact ?
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19. Black and White and Read all over
400
The phase the a laser printer applies toner to the latent image.
Question
A: What is developing?
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20. Black and White and Read all over 600
The print process that uses solid sheets of ink that are heated by the print head
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A: What is dye-sublimination ?
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21. Black and White and Read all over 800
The advantage of a solid ink printer over an inkjet printer.
Question
A: What are vivid color prints?
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22. Black and White and Read all over 1000
The type of scanner used for high quality reproduction of valuable paintings
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A: What is drum scanner ?
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23. Grand Theft PC 200 Question
Many computers in different locations coordinate this.
Question
A: What is DDoS attack ?
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24. Grand Theft PC 400 Question
Two steps that should be performed when securing a wireless network
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A: What is Change default passwords and use MAC filtering ?
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25. Grand Theft PC 600 Question
What is the first step in troubleshooting Security issues.
Question
A: What is gather data from customer ?
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26. Grand Theft PC 800 Question
When an employee inadvertently allows a visitor to see their username and password which is later used in an external attack.
Question
A: What is social engineering ?
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27. Grand Theft PC 1000 Question
One of the two standards (as defined in the curriculum) regarding usernames and passwords.
Question
A: What is simple username convention and defined rules for password expiration and lockout?
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28. It’s not PC 200
The rule that all good call center technicians follow
Question
A: What is each new customer call is a fresh start ?
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29. It’s not PC 400
Checking grammar and spelling before sending an and using mixed case in an are examples of this.
Question
A: What is Netiquette ?
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30. It’s not PC 600
Legal agreement between a customer and the service vendor confirming a specific level of support.
Question
A: What is an SLA?
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31. It’s not PC 800 Three items that are a common part of an SLA Question
A: What is supported software, diagnostic procedures and service location?
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32. It’s not PC 1000
When transferring a customer to the next technician you should give three items to the receiving technician.
Question
A: What is your name, ticket number and customer name?
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33. Final Jeopardy Question
The concept of the PDA (Personal Digital Assistant) has existed since the ________.
Question
A: What is 1970’s?
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34. Final Jeopardy
Computers in History
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