1. Job Satisfaction and Its Determinants Among Health Staffs in An Lao District Hospital, Hai Phong
Tran Thi Thuy Ha
Haiphong University of Medecine and Pharmacy, Viet Nam

2. OUTLINE Background Introduction Results Recommendations
The presentation will follow

3. 1. Background
Human power is the backbone of the provision for quality health care for the population. The high level of staff satisfaction earns great benefits including higher worker force retention and patient satisfaction.
Job satisfaction is the level of contentment employees feel toward their work, which can affect their performance.

4. Key points of previous results :
A systematic research was conducted to review statistics on the satisfaction of medical workers in Vietnam from 2000 to Most of the results indicated that medical workers were at medium level of job satisfaction.
The cottage/district hospital in Vietnam is currently facing with difficulties in recruitment and retention of human resources as well as improvement of the patient satisfaction. Recently, the hospitals have been investigating to improve the employee’s satisfaction for higher patient’s satisfaction.
recruitment (tuyển dụng)
Medical worker (nhân viên y tế)
Statistics (số liệu, dữ liệu thống kê)

5. 2. Research introduction
Location: An Lao District is a rural area of Hai Phong City. An Lao Hospital is a second-ranked general hospital with 200 beds and over 200 staffs.
Time: January-March 2016
Objectives: This study was conducted to determine the level of and factors affecting job satisfaction of medical staff working in Clinical and Paraclinical Departments of An Lao Hospital, Haiphong in 2016.
Khoa lâm sàng: clinical department
Khoa cận lâm sàng: medical technique departments

6. Research design Objects Cross-sectional descriptive study Questionaire
Clinical Departments
Direct medical staffs (n=157)
Objects
Paraclinical Departments
Cross-sectional descriptive study
Personal characteristics object of study
Questionaire
Relative factors
Characteristics of the job satisfaction (53 questions)
GPA each subsection is the total points of all study subjects divided the number of samples.
Likert scale:
1-dissatisfied
2-unsatisfied
3-normal
4-satisfied
5-very satisfied
Occupational factors (24 qs)
Organizational factors (29q)
4 subsections
5 subsections
Each subsection was considered satisfying when GPA greater than or equal to 4 points

7. Data analysis
After the data was collected, it was entered into a computer and analyzed by using SPSS version 19.0 windows statistical software. Chi-square tests were made to evaluate association of different variables with job satisfaction, and P-value < 0.05, at 95% CI was taken as a cut-off point for statistical significance.

8. Table 1. General information on the objects of study
3. Results
Table 1. General information on the objects of study
Description
n=157
Proportion (%)
Gender
Male 34
21,7
Female
123
78,3
Age
< 30 77
49,1 54
39,4 14
8,9
> 50 12
7,6
Professionalism
BA., DR. 25
15,9
Nurses 81
51,6
Others 15
32,5
Work content
Clinical
137
87,3
Para-clinical 20
12,7
Types of employment
Regular staff 56
64,3
Temporary staff
101
35,7
Working duration
≤ 10 years 58
70,1
> 10 years 47
29,9
Level
Employees
131
83,4
Management 26
16,6
Average monthly income
(mil VND)
< 5 40
67,5
≥ 5 51

9. Table 2. Average score of each subsection
3. Results
Table 2. Average score of each subsection
Subsection
GPA
Clinical
Paraclinical p
Job content
4,29
4,32
>0,05
Relationship with superiors
4,37
4,49
Relationship with colleagues
4,40
4,58
Advancement of professionalism
4,35
4,56
<0,05
Policy
4,25
4,51
< 0,05
Salary and incentives
4,17
4,34
> 0,05
Training and career development
4,30
4,61
Working condition
4,12
Management mechanism
4,26
4,59
Overall
4,28
4,48

10. Figure 1. Ratio of satisfaction by criteria (n=157)

11. Figure 2. Overall satisfaction rate of
Occupational factors and organizational factors (n=157)

12. Figure 3. Overall satisfaction ratio for all criteria (n=157)

13. 3. Results
Table 3. Relation between the general job satisfaction and the demographic factors
Factors
Unsatisfied
Satisfied OR
95%CI p
Gender
Male 17
2,63
1,20-5,75
p<0,05
Female 34 89
Age
< 30 12 42
0,20
0,59-0,71
40 – 49 10 4
Professionalism
BA.,DR. 13
2,64
1,09-6,38
Nurses, technician 83
Types of employment
Regular staff 39
3,44
Temporary staff 57
Income
< 5 mil VND 37
0,26
>5 mil VND 14

14. Table 4. Multivariate analysis
3. Results
Table 4. Multivariate analysis
Variable n = 157 OR
95% CI p
Gender: Male
Female 1
2,36
1,04 - 5,36
0,041
Age: Others
40 – 49
2,02
0,54 - 7,53
0,293
Professionalism: Others
BA, Dr.
0,41
0,15 - 1,16
0,093
Employement: Regular staff
Temporary staff
0,96
0,45 - 2,03
0,906
Income: others
>5mil VND
1,05
 0,45 - 2,47   
0,911

15. Conclusions
Overall satisfaction ratio of medical staff of An Lao Hospital is 63,1%.
The factor of relationship with colleagues get the highest level of satisfaction (82,2%); while the factor of salary and incentives get the lowest score (65,6%).
The satisfaction towards the work is affected by several factors including gender, age, professionalism, job content and income, but the real factors that affect the job satisfaction is gender

16. 4. Recommendations
The research result indicates that the satisfaction of medical staff at An Lao hospital towards their job is at average level. The leaders should investigate to improve the satisfaction of the medical staff for greater satisfaction of the patient.

17. Thank you for your attention!