1. Ultriva Customer Conference 2015
Talk to your history, size
Inside 4 walls improvement
Narayan Laksham, CEO

2. Omni channel driven sales Fulfill orders with multiple touch points
Why focus inside
Omni channel driven sales
Fulfill orders with multiple touch points
It affects manufacturing and distribution
Increase in FG SKUs but shorter lead time to respond
Service levels becoming the cornerstone for customer retention
Need to open up internal operations to sales and customers

3. How does it differ with standard
OMNI Channel
What is OMNI Channel?
Unified customer experience
Multiple channels of customer engagement
Visibility and integration of these channels
Why is it important
Wave of the future
Combination of
Web
Mobile
Brick & Mortar
How does it differ with standard
Integrated instead of isolation
Businesses are used to dealing with one channel at a time

4. Order fulfilment with multiple touch points
Carrying Stock
From different locations
Proximity to customers
Customization
Configuration
Commitment
Price

5. Affects manufacturing and distribution
Production impacted
Shorter lead times
High mix of products
Varied customers
Channels impacted
Global locations
Inventory dedicated at each location
Inventory replenished from one or more manufacturing units
Variability of demand differ for each location
ERP normally have consolidated demand instead of location based.

6. Need to open up internal ops
Sales people need available capacity to get delivery dates
Managers need production status
Customers want visibility in to:
Pending orders
Available On-hand inventory
Shipments
Stock location

7. Reduce cycle time to manufacture
Inside 4 walls focus
Reduce cycle time to manufacture
Carry the inventory needed by customer
Produce the goods being shipped to customers
Service from customer’s nearest location
Tie actual deliveries to forecasted demand
Provide end to end visibility
Engage customers to get accurate demand patterns

8. What has Ultriva done to facilitate?
Production planning tools
Rolling up production line items
Signaling BOM based on production
Embedding designs, drawings and standard operating procedures
Including customer instructions
Lot number tracking
Serialization
Order fulfillment
Electronic pick list
Allocation
Containerization
Publishing APIs

9. Customers benefited from these improvements
Adams Thermal
CareFusion (BD)
Trane/IR
Specialized Bicycles
Georgia Pacific
CMP
INOGEN

10. Production Planning Board (Manual)

11. Production Planning Board (Ultriva)

12. Customer loyalty is at a premium
Summary
Customer loyalty is at a premium
Shorter lead times affecting performance
Customers want more for less
Multi-channels creating chaos
Response mechanisms need to change
Get visibility and collaboration for internal resources
Streamline production, order management and order fulfilment processes