1. ACE – Advanced Customer Experience Overview
February 2017
ACE – Advanced Customer Experience Overview

2. Outline
Overview
Benefits
Key notes

3. Advanced Customer Experience Overview
CHART 14
eBusiness for OtC designed to enhance self-serve experience
New Supply Management System (SMS) Interface
Invoice presentment (replacing Biller Direct)
Service requests (dispute management for invoices)
Account access management (managing user IDs and profiles)
For Imperial fuels customers, ACE will represent a change in systems they use with IOL. Customers will go from using 2 system interfaces (SMS and Biller Direct) to 1 (ACE)
SMS front end is replaced by ACE – no change to the backend, data still supplied by DTN Schneider
Biller Direct is replaced by ACE for invoice presentment
Additional features include the ability to dispute invoices directly from ACE and the ability to manage user access (adding, removing or editing user profiles)
Other ACE features include
The ability to access in various platforms (PC, Mac, smartphones and tablets)
Creating alerts and notifications
Having single sign on to access other IOL portals such the EssoHub (portal) and CTi
And more: multi-platform enabled, alerts & notifications…
Customers will go from using 2 system interfaces (SMS and Biller Direct) to 1 (ACE)

4. ACE Benefits CHART 14 Benefits Overall Accessibility
ACE is available 24 hours a day, 7 days a week, enabling customers to access information at any time
ACE can be accessed via PC, Mac, smart phones & tablets
Simply requires Internet access and a compatible web browser
Ease of use
Easy to use self-serve format; intuitive system enabling a positive customer experience
Ability to print or download items, such as invoices, in various formats (PDF, CSV, XLS…)
Ability to dispute invoices within the portal (some fields will pre-populate to help minimize user data entry)
Access management
Ability to self-manage user access via a primary user ID (admin ID)
Opportunity to add & remove users
Ability to define user access, i.e. decide who has access to create orders & view invoices by location (ship-to)

5. ACE Benefits CHART 14 Benefits Supply Management System (SMS)
SMS enhanced user interface
New graphics to help visualize forecasts
Enhanced alert management; easier to setup & manage alerts
Modernized user interface enabling a better customer experience (intuitive screens)
Invoice Presentment
Invoice & payment visibility
Real-time view of invoices & payments
Ability to view invoicing history for past 13 months
Access to account statement

6. Key Notes Here are some key notes about the transition:
CHART 14
Here are some key notes about the transition:
A letter will be sent to confirm your startup date a few weeks before go live
Your user ID and password will be confirmed a few days in advance of your go live date; we will be using existing SMS & Biller Direct IDs where possible
To log in to ACE, simply go to cs-selfserve.exxonmobil.com from a web browser on a PC, Mac, smartphone or tablet (Chrome V18+, Safari 6+, Firefox v10+, IE10+, Android 4.3+, iOS ). We recommend using Google Chrome for optimal results
ACE is intuitive and easy to use; however, user guides will be sent in advance of your go live date
ACE will include 13 months of history (i.e. invoices for the last 13 months)
If you have any questions relative to ACE access or general ACE inquiries, please contact us at or call us at