1. Integra Roadmap and Customer Product Group INT-001
Dale Brownbridge
Kristin St. Peters

2. Session Objective
The Roadmap will summarize what has happened with the Integra product line in the past year, take a look at what's coming. A Customer Product Group discussion allows you, Integra users, an opportunity to provide feedback on your needs for the future.

3. Some Statistics

4. Development Hours Breakdown

5. Customer Support KPI’s
% Same Call Response Time
71%
Calls over 45 mins
6 in the past year
Average Call Response Time
4.9 mins.
Calls Closed in 24 hours
70%
Pager Calls
Avg. 10 per month

6. Support Calls Analysis
Back Office Calls
3500
Ticket Maintenance/ Customer and Job Maintenance/ Product and Mix Maintenance/ Memo/ Cash Posting/ COD Posting/ Invoicing/ EoM/ Balancing/ Statements/ Sales and A/R reports
Non-Application Specific
2300
Auditing/Command Integrations/Database/EIS/Exports and Extracts/ Inventory/ Technical/ Installations/ Printers/ Upgrades
Dispatch
1750
Aggregate/ Ready Mix/ Order Entry/ Scheduling/ Demand Graphs/ BPI/ Mapping/ Signaling/ Dispatch Reports

7. Integra Upgrades Upgrades New Installs
New Integra version each quarter
Evaluate hardware
Interbase Version
Server migration
75% of customers in the latest 4 versions
114 upgrades this past year
New Installs
24 new customers this calendar year!
1 customer in Malaysia
MOBILEconnect products
MOBILEsales – 6 producers
MOBILEjobsite – 5 producers
MOBILEticket – 2 producers 6

8. Online Resources User Gateway Website Release Notes User Manuals
Release Notes
User Manuals
Hardware Specifications
Video Tutorials

9. So, What Have We Really Done?

10. Ticket Maintenance
We have totally rewritten TM, and incorporated many suggestions from users.
First, you will see that the navigation screen, on the right, allows you to see your filtered list of tickets that you’ll work with.
The left side screen is your maintenance screen, which is relatively familiar, but with many
If you have purchased the audit module, ticket auditing now includes a narrative auditing, which can be viewed directly from TM.
The find feature is now feature rich, and allows searching by ticket, invoice or order.
It now searches ALL of the ticket tables, including current, history & archive.
Results are returned to the navigation screen.
There are too many great ideas to incorporate into this presentation, but that link a couple of slides back includes new videos to describe this program.

11. MOBILEticket
We also enabled Integra to send tickets to MOBILEticket, and this has been rolled out to some producers now.

12. MOBILEjobsite And MOBILEjobsite
This app allows your customers to see their order status, as well as to request new orders.
This integration incorporates some additional functionality in Integra for managing requested orders

13. QC Minutes
Users can define how many loads and how many minutes are needed to complete Quality Control tasks.
There is a new button on the RM Scheduling screen labeled QC Minutes.
There is a new column in the Integra Schedule Detail labeled QC, which shows where the minutes are added to loads.

14. IPS/Onbase reprint
We enhanced IPS to work with the new IPS Reprint screen in Dispatch and allow for tickets to be reprinted and OnBase images to be created independently of each other.

15. Multi-Copy orders
Added ability to copy an order to multiple days in the future.

16. Technology Update Delphi 7  Delphi XE10 2004  2016
Updated components
Modernized look & feel
Follows from earlier BDE  FireDAC project
Keeps step with later Windows versions
Enables many possible future improvements
Protecting your investment with this type of work is not glamorous but it does have to be done and it takes time.

17. Windows 10 compatibility Avg Days to Pay in Customer Maintenance
Other Additions
Prevailing Wage
State Jobs flag in Time Analysis Detail report to see hours
Delay Printing
Prints once load start/ load done status received
Windows 10 compatibility
Avg Days to Pay in Customer Maintenance
Purge database records
Dispatch and Back Office records

18. Performance Improvements Stability improvements to Unisignal service
Other Additions
Performance Improvements
Dispatch and Ticket Maintenance
Stability improvements to Unisignal service
Cost/Price Report
Send price and/or cost information to MOBILEsales

19. Last Year’s Votes

20. Last Year’s Votes INTEGRATION(S) FOCUS VOTES Apex 9
CPM-ULink Replacement
MOBILEkpi 17
MOBILEincident 13
INTEGRA FEATURES
VOTES
Change Database to SQL Server 17
Integra Web 12
Modernize Reporting - Crystal or Similar 15
Mater File Data - Mark Inactive Records 5

21. Projects Scheduled

22. Current Projects supplyCONNECT
Material demand calculations from RM orders
Available Spring-2017

23. Integra <> Apex Integration
Current Projects
Integra <> Apex Integration
Provides Apex Automation & Advanced Agg Features
Available Spring-2017
Delayed printing – up to 3 plants
Utilizes COMMANDbatch dual alley features
Enables batcher to choose lane
Printer stand as truck drives on
Ticket prints to correct

24. Invoice/Statement PDF Improvements
Near Term Projects
MS-SQL
Mainstream DB engine
1 DBA
Migration from Interbase
Available Summer-2017
Invoice/Statement PDF Improvements
Multi-user
Job level contact
Available Spring-2017

25. Integra Roadmap Current Near Future supplyCONNECT MS-SQL
International (Asia, Latam)
Integra<>Apex
Invoice / Statement PDF improvements
Tomorrow’s orders on map
Delayed printing – 3 plants
QuickBooks integration imp.
Credit card interfaces
Phone integration – caller ID
Weather summary on tickets
Demand graphs imp.
Other accounting integration
Copy order template
Inactive cust/job/prod/mix/loc
MFI - Stability improvements
TrackIt Mapping / Google Maps commonality
Tax rate lookup service

26. Next Year’s Votes

27. Integra Development Ballot – Help Give Priorities
Current
Near
Future
supplyCONNECT
MS-SQL
International (Asia, Latam)
Integra<>Apex
Invoice / Statement PDF improvements
Tomorrow’s orders on map
Delayed printing – 3 plants
QuickBooks integration imp.
Credit card interfaces
Phone integration – caller ID
Weather summary on tickets
Demand graphs imp.
Other accounting integration
Copy order template
Inactive cust/job/prod/mix/loc
MFI - Stability improvements
TrackIt Mapping / Google Maps commonality
Tax rate lookup service

28. Please Complete Your Evaluation
Complete your evaluation online:
INT-001
“Integra Roadmap & Customer Product Group”
And VOTE!
All breakout session materials can be accessed at: marketing.commandalkon.com/cc2016/update/index.htm
Thank You! 