1. MUSASA ONE STOP CARE CENTRE
THE SADC GENDER PROTOCOL SUMMIT GBV AND THE POST ( May 2014, Kopanong Hotel, Johannesburg, South Africa)
MUSASA ONE STOP CARE CENTRE

2. One Stop Care Centre
Provision of direct services to women and girls experiencing gender based violence.
Method -walk –in telephone, specialised package of services
Secured , safe and confidential centre for women.
GBV survivors receive psychosocial support, social transformation, enhanced skills to deal with violence,

3. Key Objectives Offer a coordinated service to survivors
Improve Case Management
Maintain high degree of confidentiality
Security and Safety
Follow up on cases during and after take of the services
Increase quality service and care provision

4. Key Activities Direct Services- Counselling -Transport -Food
-Medication
-Legal Advise
-Life skills

5. Background
Why -Women and girls were insecure to speak out about GBV -Lack of safe and confidential space -Poor case management and follow up -Weak referral pathway -Non reporting of cases -Low utilisation of the Domestic Violence Act -Increased cases of rape and violence against women

6. Background
What:
Provision of a quality holistic service under one roof.
Provision of health care-clinical, child care, personal hygiene, relaxation
Women can access more than just counselling within a single visit to the centre
Toll free-line- anyone receives instant counselling, instant reporting
Economic support for survivors from anyone through eco cash
Heart Mind & Body- fo9r counsellors

7. Key Activities Counselling Food Transport Medication Legal Advise
Temporary Shelter
Life-skills Training
Micro financing
Emergency Cash
Heart Mind Body

8. Psychosocial and
legal counselling,
Transport, Lifeskills, Medication, Food,

9. Musasa offers shelter

10. Joint learning of new skills and building up self-esteem...

11. Partnerships and Coalition Building
PSZ-Clinical & SRHR
ZLHR-Legal Representation
FST- Children counselling and services
ZWLA- Legal advice
Ministry of Women Affairs Gender and Community Development-Policy Changes and Commitments- Improved service provision to survivors of GBV

12. Resource Allocation
$1.5 m for the whole gender mainstreaming and Support
Economic Empowerment $80 000
Safety and security $60 000
Personal and social empowerment $40 000

13. Beneficiaries in Numbers
Category
Women
Men
Total
% Women
Direct beneficiaries
Clients assisted in 2013
parliamentarians engaged with
stakeholders engaged with
12 398 70
1100 66
111
734
99%
38%
59% 1%
62%
41%
Indirect beneficiaries
1200
800
60%
40%
Online beneficiaries
6000
1334
81|%
19%

14. Jan-Feb 2013 -981 Jan –April - 2900 Beneficiaries
Women who experienced Domestic Violence
Rape survivors mainly women
Jan –April
Who uses the services-women. Girls (10-24years)
Men experiencing sexual violence

15. Challenges Number of men coming to the centre, focus on women
Number of children coming with their mothers
Adolescent girls come with multi-needs

17. M & E Indicators to assess the impact -coordinated service provision
- Follow up visits to clients
Referral pathway follow up
Social calls
They come back for re-payment of their loans

18. Implementation Increase in numbers of those seeking assistance
Survivors Ability to identify their form of violence they are experiencing
Coordination of service provision
Strong follow up procedure

19. Women’s Empowerment It comes with economic empowerment ICT knowledge
Life-skills training
Social transformation

20. Men for Change Increased men Seeking assistance
Referrals from traditional leaders
Members of the community based structures
126 men attended this till April

21. Changes at Household Level
Social Transformation
Economic improvement in the home
Extension of responsive community programs
Peaceful homes and communities
Women and Girls Confidence and restoration of hope

22. Public Participation Community Dialogues Community Based structures
Community Shelters
Advocacy Initiatives

23. Media Outreach Profiling on Radio Programs
TV Shows women survivors sharing experiences
Documentaries with I-stories and life after the Centre
Newspaper Articles profiling the direct services to survivors

25. Capacity Building Basic Counselling Training Advocacy Training ICT
Entrepreneurial Skills Training
I-stories Writing

26. Girls Under micro-finance training

27. Attitude, Policy Level Change
Police officers-Treatment of survivors and case management friendly to survivors
Strict and timeous investigations of cases
Policy makers MPs took and committed to zero tolerance to sexual violence and rape
Interfacing with survivors facilitated a motion on stringent sentencing (30 years)
Parliamentary debates on implementation of legal instruments and application of sections of the constitution

29. Women parliamentarians

30. Lessons Holistic package can make survivors move on
Coordinated service provision
Improve Accessibility
Economic support make a woman or young girl move out of violence to a place of safety
Men require psychosocial support and are experiencing GBV too

31. Sustainability & Replication
One Stop Concept taking it to the community
Life skills and economic empowerment-micro finance
Specialised service provision (professional counsellors)
Community Based Structures