1. Information Technology Report
Trey Felton
Manager, IT Service Delivery
ERCOT Public
October 2013

2. Highlights R5 Release SLA Exception Request
Service Availability – September
Market Operations IT systems met all SLA targets
Market Data Transparency IT systems met all SLA targets
Retail Market IT systems met all SLA targets
Grid Operations IT Systems met all SLA targets
September
R5 Release SLA Exception Request
September 28/29 - Customer Relationship Management application and database upgrade
SLA Exception approved for start time of 12:00pm Saturday and finished at 7:10PM Sunday
Upcoming EIF database upgrade
TBD
R6 Release
December 7/8 – system changes for recently upgraded CRM platform
2014 SLA Review
Draft
October 2013
ERCOT Public