1. FACS 56 life management
the communication process

2. the communication process
clear communication is the basis for harmonious living
can you think of a
time in the last
week where
UNCLEAR
communication
made your life
more difficult?

3. participation activity: building what you hear
please listen to all the directions carefully before you begin:
…get into groups of 3
…send one person to get your supplies
…get 20 toothpicks, 20 marshmallows, one ziploc bag & one paper sack
…as a team create a 2D design using up to 10 toothpicks & up to 10 marshmallows— the design must lay flat on the table
…as you create your design, set aside the same number and color of marshmallows & toothpicks that you are using in the bag
…wait for further instructions

4. participation activity: building what you hear
please listen to all the directions carefully before you begin:
…place your design in the paper sack provided & close the sack
…now designate each member of your group as one of the following:
builder, messenger,
explainer
…listen for further
instruction…

5. the communication process
one way communication—
a message is sent, but no apparent feedback is given
examples?
two way communication—
when one person sends a message to another and that other person responds
If both people recognize & attach at least a similar meaning to the message, they reach understanding

6. the communication process
when two people communicate orally one person is a sender & one person is a receiver
sender—
puts his/her thoughts into words & actions (encoding)
message—
thoughts & actions—includes spoken words, gestures, facial expressions
receiver—
interprets (decodes) the message

7. communication is a continuous two-way process
the communication process
verbal
message
nonverbal
encoding
decoding
communication is a continuous two-way process
sender
receiver
verbal
feedback
nonverbal

8. the communication process
decoding dependent upon receiver speaking same language as sender
decoding accuracy can be measured by feedback
interference (noise,
inability to decode, lack of
trust or rapport, receiver
preoccupation)
diminishes effectiveness

9. nonverbal messages sent with: facial expressions tone of voice
eye contact
body language
posture
amount of physical
space between sender
& receiver

10. participation activity: quiet line up
the object of this activity is to form a single file line with the person whose birthday is closest to January 1st at the front and the person whose birthday is closest to December 31st at the back and everyone else in birthday order in between
NO ONE MAY TALK DURING THE ACTIVITY
you have 60 seconds to plan your strategy—no discussion of birthdates allowed—and then absolutely no talking or mouthing of words…you may use any other method of communication