1. DRIVING IMPROVEMENTS Through Six Sigma @ MahindraSatyam
Business Maturity Improvements

2. Detailed points
What is Six Sigma
Why Six Sigma
Advantages
Savings
Case studies

3. What is Six Sigma
Six Sigma is a powerful management tool for breakthrough improvements in processes and services leading to higher monetary benefits and stakeholder delight.
The focus of Six Sigma is to reduce variation in the operational performance to enhance productivity and thereby improving predictability in the businesses
Six Sigma methodologies adopted at MahindraSatyam aim for both productivity gains across the existing businesses and also develop new processes/services.

4. Why Six Sigma? Focus on Variability Reduction
Six Sigma focuses on Variation - unlike all other quality models the focus is not just restricted to the measures relating to average performance. Six Sigma focuses both on improving the average and reducing variability around the targets within a process
Focus on Business Results
Six Sigma focus on tangible results to the business. The orientation is towards business results with every process improvement tied to Financial benefits
Project Driven & Process Focus
Six Sigma is a time-bound, well scoped and process focused effort.
Top-down Approach
The organization structure involves Six sigma Champions and Sponsors as the management of the business with a well defined MBB, BB and GB layers with in a process. This approach is a result oriented and top-down.
Focus on Analytical Skills
Six Sigma emphasizes significant amount of class-room training and practical exposure on analytical tools and techniques for better decision making.

5. Why Six Sigma? Prescriptive Process (how-to-do)
The methodology involves a step-by-step guidance addressing the all practical aspects for successful results
Voice of the Customer/Stakeholders
Six Sigma focus on voice of customers rather than the voice of the process (efficiency measures) alone, leading to effectiveness in overall actions.
Focus on Diagnostic Measures
Six Sigma provides the concept of opportunity for error – a micro level investigation of the process to understand different opportunities of not meeting the requirements rather than just the performance measures.
Z – index (Sigma Level)
Universal performance index which allows us to compare process capability with other (dis)similar processes

6. Six Sigma Methodology Business Problem Statistical Problem
Statistical Solution
Business Solution
Six Sigma applies statistical tools to Business problems.
The key is data-driven decision making.

7. Six Sigma at MahindraSatyam
Defect / Cycle time
Reduction
iSTRIVE TM
TurboSTRIVE TM
Software development
Process Definition
DFSS / DMADV

8. Six Sigma at MahindraSatyam
Phase
Description
Identify i
Identify FLCB, its Stakeholders, its North Star and Areas for improvement
Set S
Define CTXs (Critical to Quality/Time/Cost). Develop project charters
Track T
Collect data on CTXs and baseline the performance
Review R
Analyse the FLCB and establish the root cases of current performance
Improve I
Develop improvement actions (action items) to address root causes and bridge all gaps in FLCB
Validate V
Confirm that the implementation of action items have led to an improvement in performance on par with targeted goals
Ensure E
Ensure improvements within FLCB are sustainable and continuous improvement process is institutionalized.

9. Six Sigma at MahindraSatyam
Low Hanging
Fruits
Internal
Processes
Impact on
Customer
Integration
with Business
Six Sigma
in everything
we do
Stabilization
Maturity
Start up
Sigma Value
Time
1. Project Maturity Outcome Measures
2. Process Maturity Outcome Measures
3. Alliance Maturity Outcome Measures
4. Focus Areas as per Circle Priorities

10. Implementation – Project Formulation
What do
customers
say? is
critical
for
Project
Start
and
Approval
Tools
Charter
Resources, Goal

11. Implementation – The Business Problem
Schedule Overrun
Effort
Variance
Customer Dissatisfaction
Loss of Business
Loss of Money
Many
More
High
Turnaround
Time

12. Implementation – The Statistical Problem
Schedule
Overrun
Business Problem
Project on “Schedule Variance” initiated and approved
Data
Collection &
Analysis
Baseline
Current
Situation
(Defects, Mean)
Desired
Statistical Problem

13. Implementation – Causal Analysis
Process Map
Delivery Invoice
Generated
Ship & Install
Final Invoice
Delivered
Receipt of Final
Payment
DO Info is
complete
Equipment
packaged per DO
System
Scheduled for
Delivery
Packaging
Complete
System Shipped
Discuss with Customer
Ctr and FLR
Arrives as
Ordered
Customer
Satisfied
with Config
Installed
Performing
to Spec
Order Changes
Process
Sales Rep
Notified for
Corrections
FE / Application
Involvement
Issued
with Perform.
Accepts
Made
Title is
Transferred
Received
Possible Sales
Concession
Cause &Effect
Identified Causes
Validated Causes

14. Implementation – Toward a Solution
Improved Process
Delivery Invoice
Generated
Ship & Install
Final Invoice
Delivered
Receipt of Final
Payment
DO Info is
complete
Equipment
packaged per DO
System
Scheduled for
Delivery
Packaging
Complete
System Shipped
Discuss with Customer
Ctr and FLR
Arrives as
Ordered
Customer
Satisfied
with Config
Installed
Performing
to Spec
Order Changes
Process
Sales Rep
Notified for
Corrections
FE / Application
Involvement
Issued
with Perform.
Accepts
Made
Title is
Transferred
Received
Possible Sales
Concession
FMEA
Action Plan
Robust

15. Implementation – Project Teams
Black Belt
Green Belt
Team
Member

16. Six Sigma is a WIN, WIN, WIN Methodology
Advantages
Six Sigma is a WIN, WIN, WIN Methodology
Our Customers Win
Our Investors Win
Our Partners Win
Our Associates Win
and with that… MahindraSatyam Wins.

17. GB BB MBB Present Status Trained 5486 Certified 2353 Trained 713

18. 6σ Deployment at Satyam

19. Certification & Savings Status
2622 Six Sigma projects have been completed during the last 5 years
6240 associates trained in GB, BB & MBB
Business value of more than $520 million has been achieved

20. Case Studies

21. Thank You